Baroness Ritchie of Downpatrick
Main Page: Baroness Ritchie of Downpatrick (Labour - Life peer)Department Debates - View all Baroness Ritchie of Downpatrick's debates with the HM Treasury
Concentrix: Tax Credit Claimants
Baroness Ritchie of Downpatrick Excerpts(8 years, 1 month ago)
Westminster HallRead Full debate Read Hansard Text Read Debate Ministerial Extracts
Westminster Hall is an alternative Chamber for MPs to hold debates, named after the adjoining Westminster Hall.
Each debate is chaired by an MP from the Panel of Chairs, rather than the Speaker or Deputy Speaker. A Government Minister will give the final speech, and no votes may be called on the debate topic.
This information is provided by Parallel Parliament and does not comprise part of the offical record
Ms Margaret Ritchie (South Down) (SDLP)
I congratulate my right hon. Friend the Member for Slough (Fiona Mactaggart) on bringing the debate to the House. Like many right hon. and hon. Members, I have been inundated with desperate calls from constituents who have had their tax credits cut. Although blame has been apportioned to Concentrix, the company was being forced to meet targets because the contract involved payment by results. I have seen constituents reduced to tears after being accused of misdemeanours in a very humiliating and degrading way in relation to their applications. On investigation, it was found that they were not at fault at all, so all their anxiety was unfair and totally unwarranted.
Let us be clear that the fault lies with HMRC, which set the targets and placed the policy and operational failure at the door of Concentrix. The failure lies with HMRC because over the years it has been peddling a cost-cutting exercise and closing offices. We have seen that in Northern Ireland. We have seen competent staff forced to centralise in other locations. HMRC has not been doing its job properly. It has been targeting the wrong individuals—the poor and the vulnerable. Will the Minister specify what will happen to the contract? Will it be outsourced again? Frankly, I believe that HMRC needs to row back and have a much more friendly, sympathetic and humanitarian attitude towards claimants, particularly those who have been reliant, in a very unnecessary way, on food banks.