Baroness Lister of Burtersett
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Pension Credit
Baroness Lister of Burtersett Excerpts(3 years, 8 months ago)
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Baroness Stedman-Scott (Con)
On 6 May, we launched the online Apply for Pension Credit service. Around 50% of claims are made through this medium. In addition, people can claim by calling a freephone number, and I am sure that our stakeholders will help in those instances.
Baroness Lister of Burtersett (Lab) [V]
My Lords, it is nearly a decade since the DWP conducted research into non-take-up of pension credit. Will it therefore now instigate new research into who non-claimants are, their reasons for not claiming, and where they are concentrated, as a crucial element of any effective action plan to increase take-up, which I agree with colleagues is essential.
Baroness Stedman-Scott (Con)
As I have said before, there is no plan at the moment for a campaign and I am not aware of any research being commissioned of the kind that the noble Baroness requested.