South West Water

Anthony Mangnall Excerpts

Tuesday 5th March 2024 Westminster Hall

[Simon Jupp]

I think every little helps. When we look at the scale of fines and potential future fines from ongoing investigations, which I will come to, I think we will see more money levied in that way from South West Water. Money raised by fines will then be channelled back into improving water quality, supporting local groups and community-led schemes, which help to protect our waterways.

The bosses of water firms that commit criminal acts of water pollution will be banned from receiving bonuses. I am pleased that the chief executive of South West Water led by example in not accepting a bonus last year. Meanwhile, the industry regulator, Ofwat, is currently investigating South West Water’s wastewater treatment works and leakage reporting. I and many colleagues look forward to seeing the outcome of those investigations. The need for independent regulators—Ofwat and the Environment Agency—to act decisively in these investigations is crucial.

Unfortunately, I have to report that the start of 2024 was particularly poor for South West Water in my constituency. Exmouth has faced several major incidents resulting from failures in South West Water’s infrastructure and the lack of investment in the town. South West Water has been using tankers to take sewage from burst sewer pipes to pumping stations, causing additional spills due to the disposal of additional tankered sewage. Those incidents are currently under investigation by the Environment Agency. The situation was—and is— completely unacceptable.

[Anthony Mangnall (Totnes) (Con)]

I thank my hon. Friend for securing this debate. Incidents such as the one he has just described have been happening in Kingsbridge in my constituency, where there have been significant floods and raw sewage has been coming out of the network. The problem is that the investigations are not quick enough, nor are the actions to resolve them, and the damage done to residents and businesses is not well enough understood by South West Water, which needs to engage at a far quicker rate. Does he agree?

[Simon Jupp]

I do agree with my hon. Friend. The extra resources being pumped into the Environment Agency in our region will no doubt be helpful. Coming back to Exmouth, unfortunately some of the ground team, both contractors and people who work for South West Water, who were trying to fix this mess faced harassment and abuse during the weeks of disruption. Historical underinvestment and poor management by South West Water executives are not the fault of workers on the ground, who are out day in, day out in all weathers. I thank everyone who worked so hard to fix those failures, come rain or shine.

As investigations continue into this extremely sorry state of affairs, I continue to work with the Environment Agency, Ofwat and the water Minister. Every option must be on the table in response, including hefty fines. The recent debacle in Exmouth has once again demonstrated the dire need for fast-tracked investment into Exmouth’s water infrastructure, fully funded by South West Water. I have asked Ofwat to include Exmouth’s recent pollution incidents as part of its ongoing investigation into sewage treatment works, and I am pleased that that is happening.

I visited the Exmouth burst pipe alongside the Environment Agency, and I challenged South West Water on the timescale for a permanent solution. I repeated my calls for it to speed up its plans for £38 million of investment in Exmouth. That work includes upgrades to reduce spill frequency at Phear Park and Maer Road pumping stations, and upgrading the sewage treatment works outlet through Sandy Bay holiday park.

That is apparently due to be completed by March 2025, but let me be exceptionally clear: I remain to be convinced that plans to manage spills by moving them across town from one part of the network to the other, or by building pipes further out to sea, will deliver the result that the people of Exmouth dearly deserve. Nor will I or anyone else be grateful for a partial fix. I would add that we still do not know the precise location of an important sewer overflow in Exmouth. After so many months, South West Water still has not determined where the Maer Road combined sewer overflow spills off Exmouth beach. That is unacceptable.

[Anthony Mangnall]

I apologise for intervening twice, but my hon. Friend has just made an essential point about the impact that water companies are having on our aquaculture businesses. Some of them are based out of Brixham, but some out in Lyme Bay, off his constituency, and they are severely jeopardised by the network that South West Water operates and by its lack of ability to treat the sewage. Does my hon. Friend agree that we need to ensure that South West Water takes into account the businesses that will be affected by those networks?

[Simon Jupp]

I agree 100% with my hon. Friend, who makes a powerful point about the impact of this unacceptable performance on businesses. We need to know the location of the end of the pipe off Exmouth beach, not only because of a potential breach of the Environment Agency’s permit conditions, but for the safety of bathing water users. I remain on the case with South West Water. The saga has gone on for far too long. Both the Environment Agency and I agree that investment to reduce sewage spills in Exmouth is well overdue and I will not relent in my calls for more investment from South West Water in Exmouth and across all parts of East Devon.

Near to Exmouth is the gorgeous town of Budleigh Salterton, at the mouth of the River Otter, with a new national nature reserve that I was privileged to visit a couple of weeks ago. A couple of hours ago I learned that the sewer pipe in Budleigh Salterton burst last night. South West Water were using tankers to transport flows from Budleigh to Maer Lane sewage treatment works. I understand from South West Water, with whom I remain in touch about this recent incident and its impact on the local environment and disruption to local residents, that the repair is now complete. I have already received several emails on the matter. I have asked South West Water for more details on its longer-term plans for Budleigh Salterton and what its investment will mean in terms of spills.

Following my debate in Parliament last year, South West Water announced a new multimillion package to upgrade Sidmouth and Tipton St John’s sewer system and to reduce the number of spills. I have been calling on South West Water to speed up that already announced investment, and I reiterate that call today—I know the company will hear me. We have seen far too many reports of spills off Sidmouth beach in the last few weeks. If it is possible to go further and faster, while balancing the cost to customers, South West Water must not hesitate to do so.

If South West Water believes its sewage systems cannot cope with new housing developments, it must say so. The Government are looking to consult on whether to make water companies statutory consultees on major planning applications. I wholeheartedly support such a move, and I urge the Minister to press ahead with that as quickly as possible.

I firmly believe that applications for new planning developments should only go ahead if it is clear that local water infrastructure can cope. I also urge the Minister to get water companies to install monitors on all emergency overflows. There cannot be any excuses for pollution. I understand that the Government want to do that, and I would be grateful to hear the timescale for when that could happen.

For my part of Devon, South West Water must make its water infrastructure fit for the future. When the new town of Cranbrook, which I am proud to represent, was being built, South West Water opted to upgrade an existing sewage treatment works in Exeter rather than build a new plant. If further development east of Exeter is to go ahead, I strongly urge South West Water to draw up plans for a new plant, with urgency.

Councillors on East Devon District Council very much jumped the gun to sign off a further new town of 8,000 homes in our district—just weeks before the new national planning policy framework was announced, which provides the tools to challenge such housing targets, especially in these circumstances. That was spectacularly short-sighted and risks further challenges for the district’s water infrastructure.

I will not use much more time; I am conscious that other colleagues would like to speak. Outside Parliament, I have been working with East Devon parish, town, district and county councillors—this must be a cross-party endeavour—and with environmental groups. I have raised their concerns with South West Water’s bosses, the Environment Agency and Ofwat. We all want to hold South West Water to account for its plans to invest in East Devon and to fix local problems urgently, as and when they crop up—and they do crop up all too frequently.

I have previously secured compensation for residents of Clyst St Mary after foul flooding in the village and I recently helped local charity Sidmouth Hospice at Home to reach a resolution over a hefty bill from South West Water. I have also facilitated meetings between Sidmouth town and Lympstone parish councils and senior figures in South West Water to look at data and delve into the issues in granular detail.

South West Water has held community meetings in Exmouth and Sidmouth recently and I publicly urge the company to continue to talk regularly with the communities that pay for its services. I also urge South West Water to publish its post-2025 investment plans online as soon as they are finalised. After all, it is we the public who are the billpayers. We have the right to know what is going on.

We all want to protect our stunning coastline, rivers and streams and hold South West Water to account for its failings. We finally have the tools to do so, through targets, fines, monitoring, data and investment plans. I am pleased to have secured this debate on the performance of South West Water and I very much look forward to hearing the contributions of other colleagues and the Minister this afternoon.