Live Events Ticketing: Resale and Pricing Practices

Anneliese Midgley Excerpts

Monday 13th January 2025 Commons Chamber

[Chris Bryant]

It is always a delight to be able to please the hon. Gentleman—as I think he would confess, that is not an event that happens very often on the Government Benches. I am not sure whether any tickets are available for his music gigs, or whether they are selling at multiple prices, but he has been a doughty campaigner for the creative industries over the years, and I welcome that.

We were very clear in the general election about what we were going to do in relation to the primary issue. We did not make any commitments around dynamic pricing, which is why we are offering a much more tentative approach to that issue. We also know that there are forms of dynamic pricing that work extremely well; when a person buys a last-minute theatre ticket, that is a form of dynamic pricing, because you want to get the theatre full at the end of the day. We want to tread a bit more carefully in that area, which is why we are launching a call for evidence, rather than presenting our proposals at this stage. If the hon. Gentleman has got good ideas about what we should do, my door is open—do come and talk to us.

[Anneliese Midgley (Knowsley) (Lab)]

I am made up at today’s statement, especially as someone with a music industry background and as a big fan. Dynamic pricing made headlines last summer when Oasis’s fans were hit by prices that were two, three, or even four times the face value of the tickets after they had queued for hours and hours. When they got to the payment stage, they had a matter of minutes to decide whether they wanted those tickets. John Robb, the music writer, said that dynamic pricing is

“exploiting people’s excitement in the worst possible way”

after Ticketmaster behaved no better than the touts they claim to protect fans from. I welcome the call for evidence about this practice, but can the Minister assure me that it will lead to real action so that fans are no longer ripped off by surge pricing?

[Chris Bryant]

Just about the first thing my hon. Friend said to me when she collared me in the Lobby after we had won the general election was, “You are going to do something about ticket touts, aren’t you?”, so I am glad I am able to please her this afternoon. One of the worst things that can happen—I am sure every member of Oasis would say this—is for everybody who has gone through the process of buying tickets to be saying, “Don’t look back in anger.” [Hon. Members: “Oh!”] Sorry, I had to work really hard to fit that in, but it is a true point. We want the process of buying a ticket to be fair, open and transparent, and for the person buying the ticket to feel that they have got a sane and sensible deal, rather than that they have been ripped off. The problem with the present situation is that all too often, people feel that they have just been ripped off, which undermines the joy and passion of the event.