The Secretary of State’s Handling of Universal Credit

Debate between Anneliese Dodds and Margaret Greenwood

Wednesday 11th July 2018 Commons Chamber

[Margaret Greenwood]

Thank you, Madam Deputy Speaker.

Thirdly, the Secretary of State claimed that universal credit is working. The head of the NAO said in his letter that this is unproven. The DWP’s own survey of claimants under the full service published in June shows that just under half of all claimants were unable to register their claim online unassisted, a quarter were not able to submit their claim online at all and 40% were falling behind with bills or experiencing real financial difficulties, sometimes even nine months into their claim. A recent freedom of information request revealed that a fifth of universal credit claims are failing at an early stage because claimants are not able to navigate the online system. These people are likely to be among the most vulnerable in our society, and this Government are failing them.

[Anneliese Dodds (Oxford East) (Lab/Co-op)]

My hon. Friend is making an excellent speech. Precisely on that point—which I have raised repeatedly with Ministers, but to no avail—does she accept that the Government’s position of not allowing advice agencies to help people with their claims after they changed the implied consent rules is shown to be completely bankrupt when such a high proportion of people cannot get their claims sorted out online?

[Margaret Greenwood]

My hon. Friend makes an important point.