Rural Mobile Connectivity

Anna Sabine Excerpts

Thursday 12th February 2026 Commons Chamber

[Anna Sabine (Frome and East Somerset) (LD)]

I very much thank my hon. Friend the Member for North Shropshire (Helen Morgan) for bringing forward this debate on a subject she knows so much about and on which she is such a passionate campaigner.

Rural areas are too often the last in the queue when it comes to decent mobile internet connectivity. I certainly receive many emails—although not as many as I probably would if they were better connected—as well as calls and letters from constituents who tell me how woeful mobile connectivity is in parts of Frome and East Somerset. One elderly constituent told me how anxious she is that she or her husband will suffer a fall and have no way to contact the emergency services as their home has no mobile signal.

The Liberal Democrats believe that mobile coverage is a basic utility that is as essential these days as running water. People need mobile connectivity when they are travelling, working, running businesses or responding to emergencies. Yet for too long, Government targets have not been ambitious enough, and have been based on connecting households directly rather than on geographical coverage. The Government claim to have reached 95% of geographical broadband coverage, but residents in rural areas tell a very different story, and the problem lies in how coverage is measured.

A constituent wrote to me about persistent signal blackspots throughout the village of Rode. He told me he no longer expects to receive any mobile signal at his home. Ofcom’s mobile coverage checker suggests he should have a strong outdoor signal from every provider, but his experience proves otherwise. This is why we support a nationwide programme to install hyperfast fibre optic broadband across the UK, with a particular focus on connecting rural areas. Ofcom’s capability to understand coverage relies on measurements based on grids of 100 metres by 100 metres, which means that vast swathes of rural areas are underserved in areas such as Rode. More accurate techniques based on smaller grids would offer better coverage pictures to allow for targeted support.

Rural businesses are crying out for better connectivity. A survey by the Countryside Alliance found that 85% of rural businesses cited their connectivity as poor but manageable, with 80% saying better-quality connectivity would be the single largest improvement to their business. In Midsomer Norton, a fairly sizeable market town in my constituency, Zen Rebel Studios has long struggled with poor mobile signal and inadequate broadband. Mobile reception inside its premises is extremely limited, and despite being only a few metres off the high street, it has been unable to secure an extension of the fibre network. As a result, only a handful of people using its café can currently use its wi-fi at any one time before the system crashes, which is simply not sustainable for a modern business.

This really matters for productivity. Rural areas are 18% less productive than the national average. Closing this gap would be worth up to £43 billion in England alone, creating hundreds of thousands of jobs in areas too often blighted by underemployment. Some rural stakeholders have complained about a lack of transparency about where coverage improvements will be delivered. Ultimately, it is up to the mobile network operators to decide where to deploy coverage.

The Government and Ofcom do not have legal powers to force them to build masts in specific locations. However, when the hon. Member for Rhondda and Ogmore (Chris Bryant) served as Minister for Data Protection and Telecoms, he convened a working group with MPs and mobile providers to explore how to accelerate mast installation and improve rural mobile coverage. Unfortunately, this has not yet been restarted under the current Minister, who I hope will consider reinstating it.

I want to conclude by raising something that has not yet come up, but which is a consequence of rural connectivity failure that goes beyond economics or inconvenience. I have a constituent who, after leaving a long-term coercively controlling relationship, experienced sustained cyber-intrusion by his former partner over several days. He reported it to the police and obtained a crime number, but his abuser retained sole control of the broadband account for the home in which he was living. As the coercive controller was the named bill payer, my constituent could not take over the account. His former partner explicitly refused to release it, even when requested to do so during separation proceedings.

Here is where the absence of mobile coverage becomes critical: there is zero mobile signal at my constituent’s property. In fact, that goes for the whole village. Broadband was therefore his only means of communication. His abuser controlled whether he could make a telephone call, access support services or even work. Through locked devices connected to the network, my constituent remained vulnerable to surveillance. A private security sweep, costing £5,000, discovered that his TV sound bar had been configured as a listening device. He had to live with his wi-fi turned off, activating it only when absolutely necessary, leaving him feeling desperately vulnerable and unable call for help during the moments it was on.

My constituent contacted his broadband provider four times and, while staff were compassionate and escalated the situation, there was no safeguarding protocol available to them and no mechanism to transfer control. His former partner continued controlling his internet access and which devices could connect. Currently, broadband is regulated as a consumer contract and not as essential infrastructure; while an energy supplier would have had to recognise domestic abuse and allow an account transfer, telecommunications providers face no such duty. When reviewing rural connectivity policy, will the Minister also consider requiring telecoms providers to have such safeguarding mechanisms, and will they ensure that where police evidence documents abuse, broadband control can be transferred to the person at risk?

I am sure that the Minister hears similar frustrations from his own constituents as we have heard today, and I hope he recognises how urgently these issues need addressing. If we are serious about protecting people, supporting rural communities and enabling economic growth, we must treat digital access as the essential service it has become.

[Madam Deputy Speaker (Ms Nusrat Ghani)]

I call the shadow Minister.