Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, what key performance indicators and service standards apply to Capita’s administration of the Civil Service Pension Scheme; how frequently performance is reviewed by the Department; and whether the Department will publish regular statistics on (a) backlog volumes, (b) average processing times, and (c) the number of cases involving delayed pension payments.

Answered by Satvir Kaur - Parliamentary Secretary (Cabinet Office)

The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023 under the previous government.

The issues and delays facing a number of civil servants and pension scheme members in receiving their pension quotes are unacceptable. I want to reassure you that this Government has taken firm action to help put things right as soon as possible. We have agreed a clear recovery plan with Capita, which includes specific milestones and accountability targets for delivery. For priority cases, we have deployed additional resources and improved communication with affected colleagues, so that staff, both former and serving, receive the quality of service and support they deserve.

Existing Key Performance Indicators (KPIs) have been enhanced and strengthened to deliver improved performance and higher penalties for failure, including financial penalties. These have already been applied in respect to Capita's performance with recent issues and delays in administering the Civil Service Pension Scheme. We have implemented regular technical stand-ups between Cabinet Office experts and Capita administrators to monitor recovery velocity. Ministers are also regularly updated on the situation.

Capita prioritised the most urgent cases and by the end of February, all death in service cases were either settled or progressed to the final stage or awaiting a member response. The same position was reached for ill health retirement applications by mid-March.

Capita has made lump sum payments to 8,979 members, the majority of whom have retired but are not yet receiving their pension, and are on track to bring these members into regular pension payments by the end of April.

To provide immediate financial support to those who may need it, including those who have been dismissed with compensation, arrangements are in place for interest-free bridging loans typically up to £5,000 or £10,000 in exceptional cases to most recent retirees facing payment delays. This is alongside interim lump sum payments being made to provide immediate funds to retiring members. The pension scheme continues to make monthly pension payments to approximately 730,000 existing pensioner members on time.

The latest position of the Civil Service Pension Recovery Plan Update is available at this weblink: https://www.gov.uk/government/publications/civil-service-pension-recovery-plan-updates, although this is only for the recovery period, and can be discontinued at any time. There are currently no other plans to publish regular statistics on Capita’s performance.

Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, what estimate his Department has made of the number of Civil Service Pension Scheme members experiencing hardship due to delayed payments since Capita took over administration; what steps his Department is taking to help ensure hardship cases are prioritised; and whether bridging payments are available where full payment cannot be made immediately.

Answered by Satvir Kaur - Parliamentary Secretary (Cabinet Office)

The administration of the Civil Service Pension Scheme is the responsibility of the Cabinet Office.

The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023 under the previous government.

The issues and delays facing a number of civil servants and pension scheme members in receiving their pension quotes are unacceptable. I want to reassure you that this Government has taken firm action to help put things right as soon as possible. We have agreed a clear recovery plan with Capita, which includes specific milestones and accountability targets for delivery. For priority cases, we have deployed additional resources and improved communication with affected colleagues, so that staff, both former and serving, receive the quality of service and support they deserve.

Existing Key Performance Indicators (KPIs) have been enhanced and strengthened to deliver improved performance and higher penalties for failure, including financial penalties. These have already applied in respect to Capita's performance with recent issues and delays in administering the Civil Service Pension Scheme.

Capita prioritised the most urgent cases and by the end of February, all death in service cases were either settled or progressed to the final stage or awaiting a member response. The same position was reached for ill health retirement applications by mid-March.

While hardship estimates are not held, Capita has made lump sum payments to 10,147members, the majority of whom have retired but are not yet receiving their pension, and are on track to bring these members into regular pension payments by the end of April.

To provide immediate financial support to those who may need it, including those who have been dismissed with compensation, arrangements are in place for interest-free bridging loans typically up to £5,000 or £10,000 in exceptional cases to most recent retirees facing payment delays. This is alongside interim lump sum payments being made to provide immediate funds to retiring members. The pension scheme continues to make monthly pension payments to approximately 730,000 existing pensioner members on time.

The Cabinet Office has mandated Capita that they must restore service levels by the end of June 2026. We are using every commercial lever at our disposal, including withholding payments for deliverables that have not been met. We also reserve the right to take further formal action to ensure the service returns to the required standards.

The latest position of the Civil Service Pension Recovery Plan Update is available at this weblink: https://www.gov.uk/government/publications/civil-service-pension-recovery-plan-updates

Question to the Department for Education:

To ask the Secretary of State for Education, what assessment she has made of the adequacy of the distribution of student loan maintenance support calculations, in the context of households where a step-parent’s income is included but a non-resident biological parent’s income is not.

Answered by Josh MacAlister - Parliamentary Under-Secretary (Department for Education)

It has not proved possible to respond to the hon. Member in the time available before Prorogation.

Question to the Department for Education:

To ask the Secretary of State for Education, what assessment she has made of the potential impact of uncertainty around future sport funding on schools’ ability to plan provision for the 2026–27 academic year.

Answered by Georgia Gould - Minister of State (Education)

It has not proved possible to respond to the hon. Member in the time available before Prorogation.

Question to the Department for Education:

To ask the Secretary of State for Education, what plans her Department has for the continuation of the Primary PE and Sport Premium for the 2026–27 academic year.

Answered by Georgia Gould - Minister of State (Education)

It has not proved possible to respond to the hon. Member in the time available before Prorogation.

Question to the Department for Education:

To ask the Secretary of State for Education, whether she plans to retain ring-fenced funding for physical education and physical activity in primary schools.

Answered by Georgia Gould - Minister of State (Education)

It has not proved possible to respond to the hon. Member in the time available before Prorogation.

Question to the Department for Education:

To ask the Secretary of State for Education, whether her Department has considered revising student finance regulations so that only the income of a student’s biological or legally responsible parents is taken into account when determining maintenance loan entitlement.

Answered by Josh MacAlister - Parliamentary Under-Secretary (Department for Education)

It has not proved possible to respond to the hon. Member in the time available before Prorogation.

Question to the Department for Education:

To ask the Secretary of State for Education, what assessment her Department has made of the fairness of including the income of a non-biological step-parent in household income calculations for student finance eligibility.

Answered by Josh MacAlister - Parliamentary Under-Secretary (Department for Education)

It has not proved possible to respond to the hon. Member in the time available before Prorogation.

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