Digital Landlines: Rural Communities Debate
Full Debate: Read Full DebateDepartment: Department for Science, Innovation & Technology
Ann Davies
Main Page: Ann Davies (Plaid Cymru - Caerfyrddin)Department Debates - View all Ann Davies's debates with the Department for Science, Innovation & Technology
Digital Landlines: Rural Communities
Ann Davies Excerpts(2 days, 17 hours ago)
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Damian Hinds
First, my sympathies to the hon. Gentleman’s constituent’s family in that terrible case. I do agree, and those are points I will come on to.
Identifying vulnerable users is vital; some will already be known to the communications providers, but the list of vulnerable customers is further expanded by data-sharing agreements with local authorities and housing associations. That is not a perfect process, and there is no complete picture of that user group, which leaves some elderly and disabled users exposed to non-voluntary migration.
The previous Government did make important progress with the PSTN charter in 2023, with steps that the industry should take to protect vulnerable consumers and a pause on non-voluntary migrations unless a customer had not used their landline in the previous 12 months. That came after several incidents where medical alarms had failed to function on digital landlines, with tragic results. The March 2024 network operator charter, a voluntary agreement between the Government and the communications providers, aimed to ensure a smoother transition.
Ann Davies (Caerfyrddin) (PC)
Llanerchindda—now that is a proper Welsh name, is it not?—farm guest house and self-catering cottages in Cynghordy, in the north of my constituency, recently contacted me with serious concerns about the digital switchover. It was one of many businesses to do so. Openreach has no plans to connect that area with commercial fibre delivery, so what are they expected to do? I have had discussions with the Minister about that, and I thank him for his time, but in reality, 3% of Caerfyrddin will never have fibre connectivity. Does the right hon. Member agree that the Government must take a more proactive role in the digital switchover, to ensure not only that our rural communities are connected, but that they are not neglected or disproportionately affected by this?
Damian Hinds
The hon. Lady is, of course, right. My constituency is not quite as rural as hers, but it is true that, while it sounds great when people talk about reaching 95%, 97% or 98% of households, hon. Members in this Chamber represent the 2%, the 3%, and the 5%, and we absolutely need a robust, reliable solution for them as well.