Universal Credit

Angela Eagle Excerpts

Wednesday 17th October 2018 Commons Chamber

[Margaret Greenwood]

This is a really serious matter and the hon. Gentleman would do well to focus on the issue at hand.

If we translate the percentage of claims that are closed before they are completed to the nearly 3 million people the Government want to transfer across, we can see that nearly 1 million people are at risk of falling out of the social security system altogether.

Food banks are reporting that they are running out of food. In August, Department for Work and Pensions officials carried out a study to identify areas where DWP operational practices contributed to a rise in demand for food bank services. I think that any Member of the House will know the answer to that.

[Ms Angela Eagle (Wallasey) (Lab)]

Will my hon. Friend give way?

[Margaret Greenwood]

I am going to make some progress.

When the National Audit Office raised the alarm with its damning report back in June, the Government misrepresented its findings and stubbornly claimed that it did not take account of changes that they had made, but they will not publish the figures that would enable the public and Parliament to hold them to account. This week in the Chamber, the Secretary of State met criticism of universal credit with accusations of scaremongering, so I will ask again: are Citizens Advice, the Child Poverty Action Group, the National Association of Welfare Rights Advisers, Mencap, Mind, Scope, Parkinson’s UK, the Residential Landlords Association, the National Housing Federation, the Resolution Foundation, the National Audit Office, the Archbishop of Canterbury and two former Prime Ministers scaremongering? The confusion of the last fortnight has caused families real concern about the transfer to universal credit and they deserve answers, so will the Government publish all reports and analysis that they have carried out into the effects of universal credit since the Secretary of State took office? People have a right to know.

The social security system should be there for any of us should we need it, yet the Government’s flagship programme has brought real hardship. How did it come to this—that people are facing hunger and destitution in the fifth largest economy in the world? It cannot be right. The Government must wake up and open their eyes to what is happening. That is why Labour Members are calling on the Government to stop the roll-out of universal credit.

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[Neil Gray (Airdrie and Shotts) (SNP)]

Mr Speaker, I will of course endeavour quickly to get through what I have to say in the protected time I have been given.

I very much thank the Labour party for using some of its Opposition day time to bring the subject of universal credit back to the House. We will support the motion this afternoon. However, for maximum pressure to be exerted on the Chancellor ahead of the Budget, we are calling on Labour and Tory Back-Bench MPs to work with us to make the case for the investment in universal credit that is desperately needed to make it work. The papers called for in the motion are required to be published fully to inform the political and civic debate in the country ahead of the Budget. We know what the expert groups are telling us. I imagine they are telling UK Ministers, too, so to what extent are they being listened to?

In some ways, we have the wrong Minister sitting on the Treasury Bench this afternoon. The Secretary of State for Work and Pensions has suggested that she has already made the case to the Chancellor for further investment in universal credit. We do not know how much she has asked for and for what purpose she wants those cuts reversed, but that is now for the Chancellor. Universal credit is already causing misery to millions. The Chancellor should be here to hear that, not just the Secretary of State.

There has been much rumour over recent days about what the UK Government’s plan for universal credit is, with some reports suggesting a delay to the roll-out until 2023. The Minister for Employment said yesterday that he does not comment on rumour, but when I asked him to circumvent that rumour by detailing the plans in the House, he came back with the same “flat-earth rhetoric” that was described by the BBC’s Michael Buchanan as his experience of talking to UK Ministers about universal credit.

[Ms Angela Eagle]

Does the hon. Gentleman share my puzzlement at the experience of those of us in our constituencies where we have had universal credit rolled out and we have seen increases in food bank usage—in my own area, of 34%, which is 30 tonnes of extra food—and does he share my worry that the Government do not seem to understand that this demonstrates there is a real problem with this benefit?

[Neil Gray]

I absolutely take what the hon. Lady has said, and I think she is absolutely right. At the weekend, the UK Health Secretary claimed that he had not received any correspondence on universal credit, only—three hours later—for the Mirror’s Dan Bloom to prove that was inaccurate as he had received an email from a constituent in West Suffolk just three days earlier. I will take with a lorry load of salt Conservative Members saying that they have had no problems with universal credit in their areas.

Let us be clear: even if the rumours are true, just delaying the roll-out will do nothing to sort out the problems people are facing with universal credit right now, such as in Airdrie and Shotts; it will only delay the inevitable for others. It will not solve the misery that is soon to be thrust on people in Aberdeen, Edinburgh and Glasgow. The only way to sort out those problems is by accepting that a significant investment needs to be made in universal credit at the Budget so that radical change can follow.

The biggest problem with universal credit is that, for years, it has been an all-consuming cash cow for Treasury cuts to social security. George Osborne’s 2015 Budget and the subsequent Welfare Reform and Work Act 2016 cut universal credit to ribbons. Everyone’s memory of the Budget in 2015 was George Osborne’s U-turn on tax credits, but as we and others warned then, that U-turn did not cover universal credit and the cuts were engrained but to be seen another day. For the many Tory MPs who thought George Osborne’s U-turn was enough, that day of reckoning is soon to arrive.

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[Ms Angela Eagle (Wallasey) (Lab)]

Universal credit is causing undeniable and massive hardship in my constituency. I see it in my advice surgery, and we see it in the 34% increase in food bank usage in the Wirral since the full roll-out of universal credit. When we talked to the Trussell Trust, which provides the 15 food banks in the Wirral, it said that half of all the usage of food banks in the area is a direct result of the problems with universal credit.

The DWP is under huge pressure to deliver a huge change programme, which was badly designed to begin with and which the previous Chancellor took huge amounts of money out of—there were £4 billion of cuts. It is trying to deliver a change programme and save vast amounts of public money at the same time, while visiting the effects of this disaster on some of the poorest and most vulnerable members of our community.

It does not take long to realise that this benefit is in trouble when we see two former Prime Ministers, Gordon Brown and Sir John Major, both giving very stark warnings about it. Gordon Brown has predicted civil unrest if something is not done, because the benefit is too complex and causing huge suffering. As we have heard from my hon. Friend the Member for Birmingham, Ladywood (Shabana Mahmood), people already under financial pressure are being expected to absorb the loss of £2,400 a year, or £200 each month. John Major, the ex-Conservative Prime Minister, has said that

“that degree of loss…is not something the majority of the British population would think of as fair, and if people think you have removed yourself from fairness then you are in deep political trouble.”

The Government are in deep political trouble with the roll-out of this benefit, and they know it. If they have nothing to hide, and if we are to believe the scarcely credible comments from Conservative Members, who seem to think that absolutely nothing is going wrong, they should vote to allow these papers, which the motion seeks to have published, into the public domain so that we can see the advice that they have been given, including the costs and benefits of the roll-out, and the analysis that seems to make the Conservative party so complacent.

[Johnny Mercer (Plymouth, Moor View) (Con)]

The hon. Lady has said that many people on the Conservative Benches seem to think there is nothing wrong with universal credit. Could she indicate just one of them, for the benefit of the House?

[Ms Eagle]

I am tempted to say the Secretary of State, who has just left the Chamber and so is not listening to the rest of the debate. There is enormous complacency already evident in this debate on the Conservative Benches, perhaps because they do not have people in tears in their advice surgeries trying to get by with absolutely no money and no prospect of getting any.

The National Audit Office itself has said that more than half of those who apply for this benefit do not complete an application form on the first time of asking. That increases the delays. It is almost as if the benefit has been designed to put people off. In my constituency, I have recently had a case where somebody was advised in the jobcentre to migrate themselves voluntarily on to universal credit. They were told they would be eligible for £935 a month, but after the deductions, it was £513. By following the advice given to them by somebody in the jobcentre, they have made themselves much worse off. I could go through many such cases if there was time.

When people object to what is going on with universal credit, they have to go to a tribunal, but tribunal waiting times have increased massively. A recent written parliamentary answer told me that there was a 16-week waiting time in the north west, but a constituent has just received a letter saying there is a 33-week waiting time. Even if someone appeals against a dubious decision, they have to wait, with no money, for more than half a year. This is no way to treat the poorest and most vulnerable people in our society. As the previous Prime Minister, Gordon Brown, has said, this is turning our social security safety net to dust, leaving people reliant on charity rather than the social security system. That is the baleful legacy of this Government.

[Johnny Mercer (Plymouth, Moor View) (Con)]

I wrote a speech for today, but I am not going to stick to it. I must be honest: this place absolutely stinks today. This debate concerns some of our most vulnerable people. [Interruption.] I am sorry? If you want to make an intervention, make an intervention, do not just shout something angrily that I cannot hear. Some of the behaviour here has been appalling. I indicated to the hon. Member for Wallasey (Ms Eagle) that she made something up to score a political point, on a subject concerning some of the most vulnerable people in this country, and it absolutely stinks.

How are we going to reform a welfare sector that in cities such as mine sapped the ambition from a generation of young people who wanted to go out, build a family—[Interruption.] Would the hon. Lady like to make an intervention?

[Ms Angela Eagle]

I am more than happy to make an intervention, although I am rather sorry I gave way to the hon. Gentleman during my speech. What I see in my constituency is a benefits system—universal credit—in serious trouble and causing serious hardship, and listening to Conservative Members pretending that nothing is wrong is not a good use of time.

[Johnny Mercer]

With the greatest of respect, I have listened, and nobody has said that; nobody believes that universal credit is perfect. People in this House can keep repeating this stuff—to make themselves believe it; to get a clip for social media so they can say they have had a rant at the Tories—but it is poor politics and it has to change.