Oral Answers to Questions

Andy McDonald Excerpts

Thursday 28th April 2016 Commons Chamber

[Andy McDonald (Middlesbrough) (Lab)]

Some 80% of passengers entitled to a refund when their train is cancelled or delayed make no claim, largely because train operating companies make claiming too difficult. To improve passenger compensation arrangements, the Office of Rail and Road recommended that the provisions of the Consumer Rights Act 2015 should apply to rail. This month, however, the Government have further delayed introducing that by another year. Why should train operating companies have such beneficial compensation arrangements, while the Government intervene to delay giving passengers their right to compensation?

[Claire Perry]

The question that comes to mind is: why did the hon. Gentleman’s Government do nothing about this for 13 years? It took a Conservative Government—[Interruption.] I encourage the hon. Gentleman to stay focused on the facts. Delay repay compensation levels have increased eightfold over the past five years, but there is far more to do. The actual amount of compensation available is more generous in this country than in almost any other country in Europe, but I want to reassure him about the CRA exemption. The industry had argued for a permanent exemption, which I found completely unacceptable. We have given the industry time to adjust to make sure it gets this right.