Window Cleaning Industry: Workplace Safety

Debate between Andrew Murrison and Jim Shannon

Wednesday 17th December 2025 Commons Chamber

[Dr Andrew Murrison (South West Wiltshire) (Con)]

On 6 April last year, my constituent Jason Knight was cleaning the last window of the home of a regular customer in Westbury when he was electrocuted by 33,000 V from an overhead cable. He was blown 7 feet across the garden, waking up on a patch of scorched grass with catastrophic injuries. Found by his customer, he was airlifted to hospital in Bristol in 12 minutes and placed in a coma. He woke up surrounded by his distraught family. He was very lucky to survive.

Jason was left with life-changing injuries. He has lost his left arm below the elbow, several toes, and a great deal of leg musculature. He has undergone over 20 sets of surgical intervention, suffered severe burns all over his body, and can walk or stand only with the utmost difficulty. Now he is losing his sight as a delayed effect of the electrocution. He is just 34 years old with three small children. He had started his own business that was growing and he was providing for his young family. He is a real doer, but his injuries are such that it is going to be extremely difficult for him to work again.

What happened was this: 33,000 V leapt, without physical contact, about 2 metres from an overhead power cable to Jason’s telescopic water-fed cleaning pole. The Health and Safety Executive made inquiries, of course, but concluded there was no breach of regulations that warranted investigation. Indeed, an HSE spokesperson told the BBC that the overhead powerlines involved in this incident met national safety standards. In the UK, we tolerate high tension power cables that are slung surprisingly close to commercial and residential buildings.

However, it was not the overhead powerlines that failed Jason; it was the cleaning pole. As Jason said to his father, John, shortly before he was taken to theatre to have his forearm amputated, “I don’t understand, Dad—I bought an insulated pole.” It should not have mattered that he was close to a power line, because the pole should have been fully insulated, but it was not. Jason was using a telescopic pole that could extend and retract. The handle section at the bottom was insulated, but the extended section was not. He was electrocuted when he reached up to retract the extended section.

I have to say that before Jason came to see me, I knew very little about window cleaning. As he and John recounted the story, I assumed that it was the water from the water-fed pole that was the culprit, since tap water, being impure, conducts electricity perfectly well. Jason and his dad put me right: window cleaners, including Jason that day, use pure water, or what is often called “zero water.” This kind of water has been filtered to remove all or nearly all dissolved solids, so that it leaves no watermarks on windows after cleaning. Ordinary tap water does not have that property. At that moment, I realised why my own attempts at window cleaning at home invariably left the glass looking worse. The crucial point is this: pure water is non-conductive, so the water in Jason’s pole was not the culprit. What caused this accident was inadequate insulation in a tool designed to be used at height, even in proximity to overhead power lines.

This is not a new, unforeseeable risk. The first water-fed poles, developed in the United States in the 1950s, were made entirely of aluminium. When window cleaners started to be electrocuted, the manufacturers simply slapped on some warning labels. At that time, the greatest hazard to window cleaners in Britain was falling off ladders, but when pole technology crossed the pond in the 1990s, its safety issues came with it. One British manufacturer, Craig Mawlam, head of Ionic Systems in Swindon—whose expertise I have drawn on extensively—recognised that danger early. He sought out non-conductive materials, developing composite glass-fibre and carbon-fibre poles. He prioritised insulation in the handle, and worked with the Health and Safety Executive to introduce training and guidance as the industry moved away from ladders and towards working from terra firma. Critically, however, this was voluntary, not required. There was, and remains, no mandatory British standard governing the electrical insulation of telescopic cleaning poles.

[Jim Shannon (Strangford) (DUP)]

I commend the right hon. Gentleman for raising this subject. I was sitting here and thinking to myself that years ago I lived on a farm, and years ago farmers were not aware of the dangers of telescopic hydraulic lifts touching cables, just as they were not aware of the dangers of falling off roofs. A campaign was started to ensure that farmers took greater care of themselves by following health and safety regulations. My sympathies, concerns and thoughts are with his constituent as he deals with the challenges of the life he is now leading. Does the right hon. Gentleman feel that a campaign might now be necessary to protect those who could be affected by workplace safety issues—such as those who use water-fed poles in the window cleaning industry—like the campaign to protect the farmers many years ago? Today, farms are very safety-conscious.

[Dr Murrison]

The hon. Gentleman is, of course, quite right. Occupations that are not predictable are particularly dangerous. Agriculture is clearly one, as is construction, and window cleaning is plainly another. The window cleaning industry, as its association will say, is a particular issue, because many in the industry are essentially start-ups. They are often one-man bands—they are usually men—and they do not necessarily undergo training. They are probably not aware of the need for it. That is why it is so important to make the changes that I am suggesting we make, and to engineer out the problem so that people are not exposed to the hazards that I have mentioned and to which, sadly, Jason has fallen victim.

The omission of any recognition of the issue in British standards matters now more than ever, because the poles that I have described are no longer specialist equipment; they are used everywhere. They are used on residential streets beneath overhead cables; they are used near rail infrastructure; they are used in airports, hospitals, schools and industrial sites. They are used not just for window cleaning but, increasingly, for solar panel cleaning, gutter clearing, roof treatment, camera inspections, and building maintenance. They are available online relatively inexpensively, and they are available for use by amateurs and DIY-ers. Moreover, they are increasingly imported cheaply from overseas, especially from China, meeting no enforceable UK electrical safety standards at all.

In 2011, a British standard was published that could have changed everything: BS 8020. This standard governs insulating hand tools used near live electrical conductors up to 1,000 V. It requires rigorous construction standards. It requires batch testing at 10,000 V, providing a 10:1 safety margin. It mandates clear marking and verification. As an example, it covers narrow bladed shovels that might be used close to where underground cables could be—they are the ones sold at builders’ merchants or DIY shops, typically with a yellow or orange plastic section in the shaft or handle. Some pole manufacturers chose to apply BS 8020 to the handle section of their poles. Since 2017, at least one UK supplier has done so as a matter of course: Ionic Systems in Swindon, Wiltshire. But here lies the problem: BS 8020 is not mandatory for cleaning poles, and it does not require insulation of the section immediately above the handle. That is why Jason Knight was injured.

The UK remained free of fatal water-fed pole electrocutions until 2022. In that single year, two window cleaners were killed while working at residential properties. In 2024, Jason was very lucky to survive. Window cleaners now account for a significant proportion of overhead powerline electrocutions, yet unlike in agriculture, construction or scaffolding, there is no targeted awareness campaign, no mandatory training requirement and no enforced equipment standards for this trade. That is why I have brought this matter to the House.

The Federation of Window Cleaners, the Health and Safety Executive, the British Standards Institute and representatives of the energy networks have begun discussions on what to do. Some suppliers have engaged constructively, but others have refused entirely. The manufacturer of the pole that Jason was using when he was electrocuted claims that its products are “tested to 5,000 V”, without reference to any recognised standard. That figure is arbitrary; it is meaningless without methodology, certification, or context. A pole tested informally to 5,000 V may be vastly less safe than one certified to British standard 8020 to 1,000 V but good for 10,000 V with a 10:1 safety margin, yet the higher number sounds more reassuring to a sole trader or DIY-er choosing equipment online. That is exactly why British standards exist, and why we need one for telescopic water-fed poles.

This debate is not about banning water-fed poles. They have made the industry safer, because they have reduced the need to use ladders and to work at height. Nor is it about blaming workers, many of whom are sole traders operating on tight margins, without access to formal training or industry bodies. This debate is about designing danger out of tools in the first place, not just warning people to be careful while continuing to sell sub-optimal equipment.

The remedy is simple, proportionate, cheap and immediately available. First, British standard 8020 should be amended or extended to cover telescopic cleaning poles explicitly, and to require that both the handle and the first telescopic section above it meet the insulation standard and are marked accordingly. That single change would ensure that an operator’s hands remain on verifiably insulated material throughout normal raising, lowering and operation of the pole. It would create a safe clearance of 3 metres to 4 metres in most real-world situations.

Secondly, compliance with the standard should be mandatory, whether through regulation, conditions attached to limited liability insurance, or the procurement requirements imposed by major building occupiers. It is worth admitting that products would become about 70 grams heavier and slightly less rigid, but that is completely tolerable. On the flip side, glass-fibre insulation is cheaper than the carbon fibre it would replace.

I am pleased to say that the British Standards Institution, after a bit of encouragement, has seen the merit of the case. Its director general, Scott Steedman, kindly wrote to me earlier this month to say that he is working up proposals that will determine if there will be an amendment to the relevant British standards, drawing from the guidance published by the British Window Cleaning Academy. However, I remain concerned that the right British standard is amended. BS 8020 is an equipment-based British standard. It appears to me to be the more appropriate target, rather than the BSI’s current suggestion, which is BS 8213, a British standard which deals largely with safe systems of work. It could be that both standards need to be amended. Nevertheless, Mr Steedman’s news is most welcome, as is his assurance that a draft of the proposed changes will be published for public consultation in accordance with the BSI’s normal practice.

Britain has led the world in industrial safety by setting clear, enforceable standards. Given British manufacturers’ global exports, a UK standard in this could well become an international benchmark, saving lives, limbs and livelihoods across the world. Jason Knight, his father John and Craig Mawlam are not campaigners by choice. They have become campaigners because they do not want what happened to Jason to happen to others, and I pay tribute to them today. We cannot accept a system in which warning labels are seen as a substitute for a simple engineering solution that removes risk at source. I feel sure that the Minister will agree with all this, and I hope he will use his good offices to encourage the BSI and the HSE to bring forward the changes I have outlined as quickly as possible.

Renewables Obligation Certificate Scheme

Debate between Andrew Murrison and Jim Shannon

Wednesday 5th March 2025 Westminster Hall

[Jim Shannon]

I certainly do, and I thank the hon. Gentleman for his intervention. I represent the rural constituency of Strangford; indeed, most of Northern Ireland is rural, although there are large population groups in the major towns across the Province. In terms of the price of energy in Northern Ireland, the price oil is the highest it has been for some time, although they said on the news this morning that it would drop. But 68% of households in Northern Ireland have oil as their major source of energy for heating and cooking, so when oil prices rise, energy prices rise—as I suspect they do in the hon. Gentleman’s constituency—which puts us under a bit more pressure than most.

Energy is devolved in Northern Ireland, unlike in Scotland. However, Northern Ireland is an integral part of the United Kingdom, so there must be greater discussion between Westminster and the Northern Ireland Assembly to ensure that we are able to contribute to the net zero 2050 goals. I am reminded by the hon. Gentleman’s intervention of the SeaGen project in my constituency about 20 or 25 years ago, which tried to harness the tidal flows of the narrows of Portaferry and Strangford. At that time, it was not sustainable because of the price of energy, but today it would be. There are many projects we could look towards when it comes to contracts for difference.

To conclude, I look forward to working with colleagues to find a way forward that can benefit us all. The world is progressing, and climate change is a huge issue of major importance to many. The hon. Member for South West Norfolk referred to a project that is critically important for his constituency and that could be replicated across this great United Kingdom. Ensuring that we have a replacement strategy that we can take advantage of would be a positive step forward in achieving our goals. I look forward to the Minister’s contribution and hearing about her commitment. Through further discussion and integration and by working better together, Northern Ireland will not be left behind. Thank you so much, Sir Andrew.

[Dr Andrew Murrison (in the Chair)]

I am grateful to the hon. Member for Strangford for the accolade. Maybe he knows something that I do not.

Western Sahara

Debate between Andrew Murrison and Jim Shannon

Wednesday 30th October 2024 Commons Chamber

[Dr Andrew Murrison (South West Wiltshire) (Con)]

I am grateful for this opportunity to raise the issue of the Government’s attitude to Western Sahara. For transparency, I am as of this morning co-chair of the all-party parliamentary group on Morocco, a distinction I share with the hon. Member for Leeds North East (Fabian Hamilton). I have also enjoyed the kind hospitality of the Moroccan ambassador and the Moroccan Government, which has been duly registered where appropriate. I have a significant Moroccan community in my constituency, of which I am very proud. I am a former trade envoy to Morocco. I am also an ardent admirer of all things Moroccan and have done everything I can in my time here to bring the two kingdoms closer together.

The UK’s outlier position on the status of Morocco’s possession of Western Sahara is the sheet anchor in the UK-Moroccan relationship. That relationship goes back to the 13th century. History matters, particularly in an ancient country such as Morocco. Possession of Western Sahara long predates colonisation by France and Spain and is for Moroccans an existential issue. Any UK Government that seek to partner with Morocco to make the UK more secure in every sense and to grow the economy just cannot afford to allow official inertia to obstruct progress and change. I fear that it is official intransigence that has meant that the UK now finds itself an outlier in international opinion on this matter—in the company, I regret to say, of feral states such as Russia and Iran.

Last month, in response to my written parliamentary question on the UK’s position on Western Sahara, the Under-Secretary of State for Foreign, Commonwealth and Development Affairs, the hon. Member for Lincoln (Hamish Falconer), regurgitated the same response that Sir Humphrey drafted for me when I was doing his job:

“Successive UK governments have regarded the status of the Western Sahara as undetermined.”

If the UK position was inadequate when I was Minister for North Africa and the Middle East, recent developments have made it untenable and incompatible with the UK’s national interest. I hope to persuade the Minister this evening to push back on the lines he is about to read out. In the national interest, and in the interest of our relationship with our good friend the Kingdom of Morocco, I want him to be more successful than I was in resisting the institutional torpor he will have experienced during his first few months in his rather lovely office in King Charles Street, which I miss very much indeed.

[Jim Shannon (Strangford) (DUP)]

First, I commend the right hon. Gentleman for all he is doing in this debate tonight and for all he has done in the past. It is recognised by a great many people, and we thank him for it. Does he agree that the reason why the Foreign, Commonwealth and Development Office guidance advises against travel to areas such as Western Sahara underlines the help that the people who live there need? Does he also agree that, rather than simply warning against travel, the Government should focus on whether any steps can be taken to help the tens of thousands of people in refugee camps who have no hope at all for the future?