Armed Forces Commissioner Bill (Second sitting)

Amanda Martin Excerpts

Committee stage
Tuesday 10th December 2024 Public Bill Committees

[Mr Francois]

Q This is my last question. You mentioned SEND, which I think we have already agreed we might discuss on Thursday, because it is so important. Could you say a bit about the work that your charity has done on the SEND front?

Mandy Harding: We realise that a lot of our families have “plus, plus, plus” issues. We know that across the country there are issues with SEND. Getting assessments is very difficult and transferring across local authorities is particularly tricky. The issues were laid out quite well in the “Living in our Shoes” report by Professor Jan Walker, which was commissioned in 2019. She laid out some recommendations, most of which—over 100—were accepted by the Government at the time. We have built on that report. We have continued to investigate need; we have gone out to beneficiaries to find out what is going on and what they need. That is the power of using commissioning principles in our grant-making, which is quite unique. We can then commission with the use of grants, having seen who the best provider is.

One of the big pieces of work we are doing is around neurodiversity. It is a big area of work, and I have already booked to speak to both my colleagues either side of me, because we would like to make this a tri-service piece of work going forward. I think that is what will be required to enable the changes that we can see might need to happen.

[Amanda Martin (Portsmouth North) (Lab)]

Q Good afternoon, everyone, and thank you for your time this afternoon. All three of you will have seen much during your working lives and in the roles you have now, and had extensive conversations with service personnel. We are aware that there is an attrition rate from the service, low morale, dissatisfaction with the role and various issues to do with that. When we look at different surveys, key themes come out a number of times to do with accommodation, career prospects and family life.

The provision in clause 3 provides that service complaints can be made from people who are not necessarily service personnel, which is different from what happens with the ombudsman now. First, what are your thoughts on that? Secondly, one of the themes that has come through is the need for trust and transparency about the impact from anything that the new role does. How could that change enhance that?

Mandy Harding: I can take the first part of the question. I referred to the “Living in our Shoes” report by Professor Jan Walker. That report was very significant because it identified that when one person serves, the whole family serves. Having access for families is a welcome addition and my colleagues at the Naval Families Federation will be able to speak more effectively on that. It is not my area of expertise, because I am a grant maker, but I am sure that they would have more to say.

Air Commodore Simon Harper: I agree completely. We have a phrase in the Air Force: “Support the family”. You retain the service person by supporting the family. In respect to the question you ask, I would be supportive of the service family having that access. As a charity, it is important that we recognise the offer to the serving person. That offer is effectively a psychological contract that covers many different aspects, whether it be pay, pensions, housing, accommodation, food, or ability to get access to medical and dental care— and, indeed, the charities, too, play a role in that offer. It affects the serving families in different points at different times. It is very difficult to say there is a single issue or a few issues that are causing the level of dissatisfaction reported through the armed forces continuous attitude surveys and the like and through the families continuous attitude survey.

We are a families federation, and provide more detail on certain families. It is a multi-faceted issue, though, and difficult to pinpoint one particular place. It is important to understand that that offer is multifaceted and is a psychological contract at its very heart. It could take a number of things, which begin over time, to wear away the good will of that family, which then leads to dissatisfaction and, ultimately, people leaving the services.

Col. Darren Doherty: I do not think I can add much more to that, or comment on access to the service complaints system from beyond the serving person. I can speak about the wider family context and put it against what we provide.

As the Army Benevolent Fund, we provide a lifetime of support to serving and former soldiers and their immediate families, including the bereaved, when they are in need. That has built up since the Army Benevolent Fund was formed, 80 years ago. Even then, we understood the importance of the family unit and the importance of supporting the continuum of service, not just of the service person but of the whole family as they continue through the journey: joining, leaving and then serving, whether as a reservist, or a regular reservist, as in my case, and as a veteran, with the family that serves alongside them. That person, family or service person might be bereaved as well. It is about that total inclusivity.

[Lincoln Jopp (Spelthorne) (Con)]

Q You will have seen the witness list for today, and you will notice that the only people we do not get to consult are the military chain of command because their views are, for constitutional reasons, vested in the Minister. I will ask the air commodore and the colonel to rewind a bit to when they were serving in the military as part of the chain of command on frontline operations; I know you both served time in the training base. Do you see the potential for the Armed Forces Commissioner Bill, as drafted, to erode the authority of the military chain of command?

Air Commodore Simon Harper: I am happy to take the question. Yes, I suppose there is that potential. The chain of command still has a vital role. Where I could see the benefit is that, having gone through and made my point about the offer being multifaceted, the response for the serving person and their family is multifaceted as well. The Armed Forces Commissioner can play a key role in that.

There will be times, I suspect, when the legislation will come into conflict—perhaps that is the wrong term—with the chain of command. I still think the chain of command must be the overarching way in which military effect and operational output is delivered. That is the success of how it is done. But I think that, appropriately placed, the Armed Forces Commissioner can support, augment and, in co-operation with the chain of command, improve the lives of the serving person and the family. There is a risk, of course, but I think it can work.

Col. Darren Doherty: I agree with all that. There is potential for the Bill to undermine the chain of command and potential for it to work against the chain of command; much depends on the selection of the right individual to do the role and on the role being developed and there being a framework for operating how the office goes about its business beyond what is laid out in the Bill. This is about building trust and confidence with those it supports, including individuals who might bring things to the attention of the commissioner, and also about the confidence of the wider organisation as well.

To answer your question, there is that potential, but everything that I have read in the Bill, heard in the debates and read in Hansard is in people’s minds. I listened to some of the earlier speakers today comparing it the outwith-the-chain-of-command ways that we have with dealing with issues now. You will well remember dealing with the padre and medical officers as something outside the chain of command.

All those things do not happen overnight. Those need to be built up as individual relationships in terms of trust within organisations. This is something new—a step beyond what the ombudsman provides. It will take time and careful implementation, from a practical perspective, for it to work. But I do see that there is huge benefit in having such an office there for the individual and the organisation and in support of the chain of command as well. They can potentially all work together.

--- Later in debate ---

[The Chair]

Briefly, please.

Luke Pollard: I would expect them to have regular meetings with the chain of command—senior officers, base commanders, and people who form the rank and file of all our services. I think it is important the commissioner has the ability to decide who to interact with, and the ability to not only have interactions but—as set out in the legislation—to request information from the Ministry of Defence. It is not only about the ability to hold conversations, dialogue and engagement but to actually get the information required to inform their recommendations.

[Amanda Martin]

Q We have heard about the erosion of the contract and that the same issues are raised time and time again. On top of that, the MOD has already produced several independent although non-binding reports to Parliament—Haythornthwaite, Kerslake, Sheldon, Etherton, Atherton. What makes this different? How and why will this make a difference?

Luke Pollard: With the exception of the Atherton review, which was a House of Commons Defence Committee report—a very good one—most of those reports have been externally commissioned: often commissioned by the Government to report on an issue they had chosen. The point of the commissioner is that they would not be informed by ministerial priorities or by looking at the areas the Government of the day wanted to look at; they would be informed by the representation that they received from armed forces personnel and their families. I think that is a really important distinction.

In many cases, reports have been commissioned but things have not necessarily been done. This legislation provides a route for parliamentarians to receive the report and to be able to raise questions and concerns. I would expect the commissioner to be a regular attendee of the House of Commons Defence Committee. It would be for that Committee to determine how, when and in what format that would take place, but I would expect there to be a brighter spotlight on those issues, precisely to stop these reports and recommendations being long-grassed, as we might have seen over the last decade.

[Terry Jermy]

Q In the very first witness comments, I was struck by the observation that, because the current ombudsman role is funded by the Government, there is perhaps an acknowledgment that that weakens the role’s independence. Of course, the new commissioner will be funded by the Government as well. Are you aware of that concern? I appreciate Helen Maguire’s comments about independence. Are you confident that there are sufficient safeguards around independence to encourage people to come forward?

Luke Pollard: I am. The reason we have drafted the legislation as we have is to be absolutely clear about a separation of this commissioner’s office from the Ministry of Defence. I think the point that Mariette was making in her evidence is that the funding has to come from somewhere. However, I think it is the way that the commissioner is appointed, how they operate and how they build trust and confidence with our people that will build the independence in the role.

We can legislate for independence and separation, as we have done, but it is the operation of the role that will build trust with the people. That is why I will expect the commissioner to be on the road, visiting our forces and having those conversations, in order to build the trust. I will expect them to have a robust scrutiny process in terms of their appointment, and to be able to give Ministers a tough ride on the delivery of the issues that matter.

That is the reason we are doing this. If this role did not have any teeth, there would be no point in legislating for it. I want this role to be able to carry a really bright spotlight, to shine on the issues that are affecting our people—because ultimately, if we do that, we recruit more people, we retain more people and more people want to rejoin our armed forces, improving morale and service life. That ultimately improves our operational effectiveness as a military.