Oral Answers to Questions

Debate between Alistair Strathern and Mims Davies

Monday 18th March 2024 Commons Chamber

[Mims Davies]

I thank my hon. Friend for raising this issue. The challenging fiscal environment means that we need to prioritise resources and ensure that support is targeted effectively to maximise impact for citizens. I chair a cross-Government group with the Department for Levelling Up, Housing and Communities on quality issues and other matters, such as subsidy loss, which she raises. We will continue to review and monitor the concerns that she and other local authorities have raised. However, I point to the local housing allowance uplift, which is a central focus for me.

[Alistair Strathern (Mid Bedfordshire) (Lab)]

13. What recent estimate he has made of the average time it takes for claimants to complete medical assessments for personal independence payment claims.

[The Minister for Disabled People, Health and Work (Mims Davies)]

We treat all claimants individually, recognising the differing needs of health conditions and disabilities, and the impact on claimants’ daily lives. The length of time for an assessment is not included in the contract between the DWP and providers, but I can confirm that the average time for 2023 was 63 minutes.

[Alistair Strathern]

I was heartbroken to hear the experience of a constituent who had to go through an enhanced medical assessment for PIP. A bowel cancer survivor with severe arthritis, she was made to stay on a phone call for over three hours to be assessed. That meant that, due to her needs, she had to suffer the indignity of soiling herself just to complete the assessment. How on earth can that be okay? I would like to understand what steps are being taken to reduce the times of these assessments and to hear what can be done to ensure they are finally undertaken with basic human compassion.

[Mims Davies]

I thank the hon. Gentleman for raising a distressing case. The DWP is committed to assessing people as quickly as possible. I am happy to look into that particular situation to see why, in this case, the support the claimant was entitled to did not come promptly. Prioritising the reduction of processing times to maximise the number of assessments completed without affecting quality is key, but I am very happy to take that case away.

Oral Answers to Questions

Debate between Alistair Strathern and Mims Davies

Monday 5th February 2024 Commons Chamber

[Alistair Strathern (Mid Bedfordshire) (Lab)]

From unanswered emails to unreturned calls, it has been heartbreaking to hear from so many vulnerable constituents who are in a state of limbo and distress, and trying to chase up personal independence payments. When will Ministers ensure that people can get the support that they need in a timely and straightforward manner?

[The Minister for Disabled People, Health and Work (Mims Davies)]

If the hon. Gentleman has specific examples, I would be keen to hear from him and to look into them.