Post Office Legislation

Alistair Carmichael Excerpts

Wednesday 13th March 2024 Commons Chamber

[Kevin Hollinrake]

I thank my hon. Friend for his regular contributions in this area, as it is always good to have the views of the only former serving postmaster in this House. We are looking to try to identify the figure he refers to and we hope to come back to him at some point; it is complicated, as a lot of these records go back a long way. However, that is a body of work we are undertaking with the Post Office. The Secretary of State had a conversation yesterday with the global chief executive of Fujitsu; we are keen to make sure that Fujitsu contributes and it has already said that it will—it said it has a moral responsibility to contribute. My hon. Friend mentions a figure of £1 billion, but we do not know the final figure for compensation. However, we would expect a significant element of it to come from Fujitsu.

[Mr Alistair Carmichael (Orkney and Shetland) (LD)]

Like others, I thank the Minister for advance sight of his statement but, novelly, I also thank him for advance sight of the Government “top lines to take”. That latter document includes this passage:

“So far we have identified up to around 800 cases that are potentially in scope [Note: if we use this number in public we are going to get held to it. There is a risk that we may deliver fewer overturns or award redress”—

to—

“fewer individuals, we will then have to explain that]”.

If it is the view of officials in the Minister’s Department that accountability and transparency are some sort of problem, does he really think that they are best placed to exercise oversight of the compensation scheme? Should that not be put now in the hands of someone who is independent of both Government and the Post Office?

[Kevin Hollinrake]

The figure the right hon. Gentleman uses and the document he references, which I was unaware he had, are interesting. Me being me, I had not read that line, although my previous comments might indicate that I had because I mentioned that exact figure. I am not afraid to be transparent or accountable for any of the delivery of these compensation schemes.

Oral Answers to Questions

Alistair Carmichael Excerpts

Thursday 7th March 2024 Commons Chamber

[Mr Speaker]

I call Bob Blackman. Not here.

[Mr Alistair Carmichael (Orkney and Shetland) (LD)]

Can the Secretary of State give me some assurance that any free trade agreement with Israel will not allow the importation of goods produced in settlements on the west bank?

[Kemi Badenoch]

Yes, I can give the right hon. Member that assurance. We are clear under our existing UK-Israel trade and partnership agreement that Israeli goods originating from the State of Israel receive tariff preferences. We also have a separate interim agreement between the UK and the Palestinian Authority. I confirm that that will continue to be the case with an upgraded FTA with Israel. We will not compromise our long-standing positions on the middle east process throughout this negotiation, including with respect to settlements.

Groceries Code Adjudicator

Alistair Carmichael Excerpts

Tuesday 5th March 2024 Commons Chamber

[Mr Alistair Carmichael (Orkney and Shetland) (LD)]

Having seen the House run through business at such a blistering pace, we can now all settle back and enjoy the next four hours and six minutes as we consider the matter of the Groceries Code Adjudicator. I assure the House that it is some years since I made my living by speaking for six-minute units in the legal profession, so we may manage to knock off the odd six minutes here or there. I remind the House of my entry in the Register of Members’ Financial Interests.

Yesterday we were here in rather greater numbers for a wider debate on agriculture. I spoke then about the importance of food manufacture and processing to the local economy in the northern isles. Today we paint on a somewhat broader canvas with issues of wider concern, but what is important for the agricultural industries throughout the United Kingdom will always be important for us in the northern isles.

In recent years, farmers in my constituency and elsewhere have found themselves caught in a pincer. They have seen their input costs—particularly the costs of fuel and fertiliser—rise sharply, while the price that they are able to get for their produce at the farm gate has continued to be depressed by the operation of the market in which they are often required to operate. Farmers have, to put it bluntly, found themselves squeezed in the middle.

I think it worth reminding ourselves of how we came to this point. The genesis of the Groceries Code Adjudicator was an inquiry by what was then the Competition Commission—now, I guess, the Competition and Markets Authority. That inquiry took many years of pressure to be held, and its report led to the creation of the groceries supply code of practice, which was, in turn, followed by the Groceries Code Adjudicator Act 2013. It was a long, slow and painful process to get even to that stage. I remember the conversations that I had with colleagues in 2013, as a Minister in the coalition Government, about how the adjudicator would operate and whether it would be sufficient. I think we all knew that, at some point or other, we would need to revisit the matter, but we were certainly pragmatic about it, and took the view that what we were getting in 2013 was better than nothing.

[Jim Shannon (Strangford) (DUP)]

I commend the right hon. Gentleman for securing this debate on a massive issue that affects us all. Hailing as I do from a farming constituency, I have a deep and intricate interest in the defence of farmers’ prices and income. My real fear is that the harder farmers struggle to eke out their pay, the less likely future generations will be to pursue farming, being isolated and working night and day for less than minimum wage. Does he agree that we need to defend the pay scales, through an enhanced adjudicator power, to secure the viability of the job as an occupation for the future?

[Mr Carmichael]

I do. I felt that a debate focused on the Groceries Code Adjudicator was timely and essential because the relationship between the producer and the retailer is critical. Unless we get that relationship right, there will be no future; many generations, one after the other, have made the decision to go into agriculture, but it will simply not be worth it. As many of our environmental objectives rely on agriculture, the reduction of agriculture and the change we are seeing in the countryside will ultimately be counterproductive to achieving those environmental gains.

I understand Governments’ reluctance and caution about interfering in the operation of a market—we all know that the law of unintended consequences is never far away—but 10 years since the adjudicator’s creation, it is surely obvious that the way in which it is working, measured by its outputs, is simply not good enough, and that reform is required. On the basis of the debate we had in the Chamber yesterday, the good news for the Government is that there is already a fairly broad consensus in the House, both from people representing rural seats and those representing urban seats, about what that reform should achieve.

The Competition Commission’s report identified what was essentially a dysfunctional market. On the one hand, we have a handful of behemoth purchasers: 95% of the food consumed in this country comes from 12 retail companies. On the other hand, we have thousands of small businesses—farmers, processers and others. We have all heard the stories over the years about the influence of the supermarkets. Of course, big food manufacturers such as Kraft Heinz can compete—they can engage with supermarkets on something like an equal footing—but for the farmers and processers in my constituency and those of other Members, it is a very different story.

The hard commercial fact is that farmers require access to supermarkets to grow their business, but once they have access to those supermarkets, the risk is that they become dependent on it. At that point, it is the supermarkets that can dictate the terms and conditions on which trade is done. Of course, that is a matter of contract, but as any lawyer could tell us, when it comes to taking action to enforce or arbitrate on the basis of a contract, that contract is only as good as the resources behind it. It seems that even 10 years after the creation of the adjudicator, it is still necessary for farmers and processers to say that supermarkets should be required to buy what they say they are going to buy, pay the price that they say they are going to pay, and pay it on time. The fact that we still hear that message is the simplest basis on which I can illustrate the need for reform.

At the moment, our farmers find themselves in a perfect storm. Leaving the European Union brought with it the repatriation of agricultural policy, as well as a number of trade deals with other countries in other parts of the world. The changes to agricultural support risk reducing the amount of food produced on the land; at the same time, we see land given over to other, non-food-producing purposes, such as the creation of renewable energy resources or the process of growing trees—rewilding. Those trade agreements open up our markets to imported food. If that food is not produced according to the same welfare and environmental standards that we expect our farmers to meet, it will inevitably lead to an imbalance in price, which makes it more difficult for our farmers to compete on price. At a time when we see huge pressure on family budgets as a consequence of a massive spike in the cost of living, consumers will increasingly buy on the basis of price. It seems to me that we are putting ourselves in a place where our own farmers are least able to compete on the basis that consumers are most likely to buy on.

If the Government are sincere in wanting to keep productive farming and a proper, functioning market, the relationship between the farmer and the retailer is absolutely critical—it is more important than ever. I was struck when listening to the debate yesterday how many of the participants spoke about subsidies for farmers. The hard truth of the matter is that these subsidies have never properly been subsidies for farmers; they have been subsidies for consumers, because they have allowed farmers to sell their produce at a price that simply would not be economic in any free market. The people who have benefited from these farm subsidies have ultimately been the consumers and the large corporates—the supermarkets—that have been supplying them.

The world is very different today from the one in which the adjudicator was created 10 years ago. There are changes that I would like to see, around which consensus was apparent yesterday. The first difficulty in the way in which the adjudicator’s functions and office were created is that the remit given to them misses out on the early parts of the supply chain. It does not cover producers who supply processers, or smaller retailers. As with the Groceries Code Adjudicator, the code of practice surely requires to be extended to include processers, hospitality and manufacturers.

As well as the remit given to the adjudicator, the resourcing of that office also requires to improve. It is difficult to see how we can possibly hope for an adjudicator to exercise meaningful control over the big supermarkets—who, incidentally, fund its operation through a levy—if the cost of a single investigation is greater than its annual budget. Remember also that when it comes to the dialogue between the regulator and the supermarkets, the supermarkets will not be under-resourced and they have every interest and every means to ensure that they put forward the most favourable case they can possibly create. Just as there is an inequality of arms between supermarkets and farmers, so there is an inequality of arms between the supermarkets and the regulator.

Also, the code applies only to direct suppliers, which are now the 14 largest retailers. There is no protection, as things are currently structured, for those who would be indirect suppliers, so any supermarkets or other large retailer that wishes to avoid enforcement or coming under the attention of the Groceries Code Adjudicator can do that quite simply by purchasing the goods through intermediaries.

The Agriculture Act 2020 allowed the Department for Environment, Food and Rural Affairs to create statutory codes of conduct. I am aware that a consultation being carried out by the Government on contractual relationships in the fresh produce industry finished on 22 February. I expect that that is still being considered by Ministers, but I hope it will be possible to hear some indication from the Minister today of when we might see the outcome of that consultation. As we consider the reform of the adjudicator’s office, we must ask one simple question: is there an overall strategy at play? It seems to me that different avenues of influence are possible and that, as part of the review, the compatibility of the codes of conduct under the 2020 Act and the office of the adjudicator requires to be examined.

Bluntly, I do not care how we tackle this. The vehicle for change is irrelevant, as far as I am concerned. It is the outcome, the change that we are able to achieve, that matters to me. The concern that is most frequently expressed to me is a pretty fundamental one—namely, that the code does not cover pricing. Few things illustrate that better than the way in which the dairy industry has been affected by supermarket activities in recent years, but when we speak to producers in just about every sector, we get the same story every time.

The strands of Government policy that we have at the moment—the removal of support for production through the new agricultural policy for England, which, as I said yesterday, has a knock-on effect for agriculture in other parts of the United Kingdom, and the improvement of food security—will only both be achieved if British farmers receive a fair price for the food that they produce. If we do not achieve that, then removing the direct support for food production from our subsidy system will leave us with no option but to import ever more of our food. The carbon consequences of the production of that food—reference was made yesterday to its being produced in Central and South America in ground that would previously have been rainforest or whatever else—and its transportation would run counterproductive to other stated Government policies.

It is in the round that we see the importance of regulating properly this relationship, and it is now a matter of urgency. Recent research demonstrated that 49% of farmers in the United Kingdom fear they could be out of business next year, 61% identify supply chain unfairness as something that has an adverse effect on their mental health, and 23% of dairy farmers doubt that they will continue into 2025. Action needs to be taken. There is a willingness in this House to take meaningful action to deal properly with this relationship, which in itself will have a significant effect on the future economic and social viability of our rural communities producing good-quality food for people in all our communities to consume. Who would not want that?

[The Parliamentary Under-Secretary of State for Business and Trade (Kevin Hollinrake)]

It is a pleasure to serve with you in the Chair, Mr Deputy Speaker. This debate is very important to me personally. My father was a hill farmer, and I represent a rural constituency with many farmers who are experiencing many of the pressures that the right hon. Member for Orkney and Shetland (Mr Carmichael) referred to; indeed, he described them as a perfect storm. I congratulate him on securing the debate and on all the work he does in this area, of which I am only too aware. He mentioned the pressures that farmers and those in the farming community face making a living, and the competition for land from different land uses, with which we should be careful in ensuring that we have food security as well as energy security and the other things that we need to retain in this country.

The right hon. Gentleman is of course familiar with the Groceries Code Adjudicator, but it might be worthwhile setting out exactly what it is there to do, how it can help get a fair deal for farmers, and what else we are doing to ensure that that is the case. The role of the GCA is to enforce the groceries supply code of practice. It does so by providing advice and guidance to both suppliers and large retailers on matters relating to the code, arbitrating in disputes between large retailers and their direct suppliers, investigating issues to ascertain whether there has been non-compliance with the code, and imposing sanctions and other remedies for breaches of the code.

The code applies to the 14 largest grocery retailers in the UK, which have an annual turnover in groceries of £1 billion or more. As the right hon. Gentleman rightly pointed out, the code was put in place following a detailed market investigation by the Competition Commission between 2006 and 2008, which found that direct suppliers of groceries to large supermarkets faced unfair risks that adversely affected competition and, ultimately, consumers. The code regulates designated retailers’ interaction with their direct suppliers, including some but not the majority of farmers.

While the code prevents the unilateral variation of supply agreements, such as on wastage and forecasting errors, and requires retailers to pay invoices on time, it does not cover prices agreed between a retailer and a supplier, which, as the right hon. Gentleman says, are a matter of commercial negotiation. However, the code does help ensure that negotiations are conducted fairly and transparently, and the GCA has an interest in ensuring that negotiations on cost price pressures do not lead to non-compliance with the code.

Of particular note are the GCA’s seven golden rules, which all the regulated retailers have signed up to and which safeguard the requirements of the code in discussions about price and cost pressures. There is strong evidence to show that the GCA has been highly effective since it was established in ensuring compliance with the code and changing the behaviour of retailers to ensure fairness for suppliers.

Stakeholders have expressed a positive view of the GCA and their input has helped inform the statutory review of the performance of the GCA that the Government conduct every three years. Indeed, I met many of those suppliers and they spoke very clearly about the benefits of the GCA that they see. Those suppliers represent many of the primary producers referred to by the right hon. Gentleman.

The third such review concluded in July 2023 and I hope the right hon. Gentleman’s constituents felt able to submit their views. The review considered publicly available evidence and the responses submitted by 71 stakeholders, including from 27 individual suppliers and their representative bodies, and 30 other trade associations, organisations and individuals. Most of the suppliers who responded to the review said they believed the impact of the GCA on the groceries market had been positive as retailer behaviour had improved. They also said the adjudicator had addressed the previous imbalance of power and made the grocery market fairer to operate in. For instance, in 2014, just after the GCA was set up, four out of five direct suppliers responding to the GCA’s first annual survey said they had experienced an issue with the code. That is now down to one in three, and the issues that concern suppliers are down in practically all cases. Suppliers, including small and medium-sized enterprises, feel better protected against any poor behaviours from retailers following the best practice put in place by the GCA. In 2022, more than two thirds of direct suppliers felt that retailers covered by the code conducted relationships fairly.

Overall, there is a consistently high level of awareness among suppliers of the GCA and the code. I have met the current adjudicator, Mark White, several times and have been extremely impressed by his pragmatic approach to ensuring the compliance of the designated supermarkets, which has helped to stop problems escalating and reduced the need for time-consuming and expensive formal dispute resolution.

I am aware that some Members have asked whether the GCA has the necessary powers and resources. I know that Mark White believes his current powers provide the necessary tools to enforce the code and change retailer behaviour. He is also responsible for determining the level of resources that he needs and setting the levy of regulated retailers to fund his work. While Ministers are responsible for approving the proposed levy, the Government have always accepted the adjudicator’s levy business case and will of course give careful consideration to future requests.

[Mr Carmichael]

I am pondering the words the Minister has used. I think he is right that the adjudicator does have the powers to investigate and enforce the code of practice, but there are still big areas that are not covered, and that comes to the concern that farmers, producers and processors have.

[Kevin Hollinrake]

I am not ignoring the right hon. Gentleman’s concerns at all. I recognise them and, as I said earlier in my speech, the vast majority of the market in terms of primary producers is not covered by the code. I will come on to that shortly. The right hon. Gentleman will be aware that there would be challenges in the GCA being the custodian or overseer of thousands upon thousands of business contracts, with the complexity and bureaucracy that would flow from that, which neither of us would wish to see. That would, of course, result in an impact on prices as well. I will address that later.

We recognise that, despite the GCA’s effectiveness and successful interventionist approach, we have not yet stamped out all unfair practices. The impact of the recent cost price pressures in the food sector has demonstrated how external factors can affect relationships and behaviours. As such, we recognise the continued need for the GCA’s role in ensuring fair treatment of suppliers to supermarkets through enforcement of the code. We are aware that some poor practices are affecting producers across several agricultural sectors not covered by the code and that primary producers, such as farmers, have felt unfairly treated. The Government also want farmers to get a fair price for their products—that was the opening and closing argument of the right hon. Gentleman—and we are committed to tackling contractual unfairness that can exist in the agrifood supply chain.

Powers in the Agriculture Act 2020 enable the introduction of statutory codes and contractual practice to protect farmers. Those codes would apply to any businesses purchasing agricultural products directly from farmers, including processors, consolidators and other intermediaries, providing greater certainty for farmers by ensuring that clear terms and conditions are set out in contracts. That will seek to improve the negotiating position of farmers to achieve fairer prices and greater transparency and accountability in supply chains. Ministers in the Department for Environment, Food and Rural Affairs are exercising the powers under the 2020 Act in a sector-specific approach, acknowledging that the problems experienced by each sector differ widely and avoiding broad regulation that places burdens on sectors that may not require intervention.

The first sector-specific regulations for the dairy sector were laid in draft in February 2024 and regulations for the pig sector are expected to be introduced later this year. Work is also progressing on regulations for the egg sector, and DEFRA carried out a fresh produce review, which the right hon. Gentleman referred to, in December 2023, and the response to that will be published shortly. I cannot give a more definitive timescale than that, I regret—if it was all in my gift, perhaps I could, but it is not. He is probably pretty familiar with the term “shortly”. Crucially, the recruitment is under way for an agricultural supply chain adjudicator, who will be responsible for enforcing the new regulations.

As I touched on earlier, it may be that the GCA’s effectiveness is the reason why some think we should extend its role to ensure the better protection of primary producers in the grocery supply chain, such as farmers. Requiring the GCA to regulate the many thousands of transactions throughout diverse supply chains would risk diluting the adjudicator’s tight focus on the 14 largest supermarkets and could undermine its record as a highly effective regulator. In terms of what it does, if something is not broken, don’t try and fix it. However, we do understand that parts of the system are broken, and that is why we are bringing in the sector-specific supply chain remedies.

It is important to safeguard the GCA’s ability to remain vigilant on the compliance of the 14 designated retailers. The Government therefore have no plans to extend the adjudicator’s remit, but instead seek to learn from and emulate the GCA’s approach and effectiveness, so that it can be replicated for the sector-specific codes.

Question put and agreed to.

Post Office Board and Governance

Alistair Carmichael Excerpts

Wednesday 28th February 2024 Commons Chamber

[Kevin Hollinrake]

We are absolutely committed to ensuring that we have the resources available to settle compensation claims quickly. Certainly, a file note that I took away from yesterday’s session was about the number of individuals looking after compensation from Addleshaw Goddard’s end, although it is turning around the offers increasingly quickly. Responses to full claims now happen within 40 days in 85% of cases. There has been an improvement. We are keen to ensure that every part of the process has the resources it needs to pay the compensation fairly and quickly.

[Mr Alistair Carmichael (Orkney and Shetland) (LD)]

Surely what we saw yesterday was a glimpse of senior management in the Post Office who are now completely dysfunctional. As such, it is difficult to see how anyone can have confidence in their administration of the various compensation schemes. Would it not be a sensible first step to restore confidence in that most important national institution—the Post Office—to take all role for them out of the administration of the compensation schemes and appoint an independent commissioner? Nothing starts to get better for the Post Office until the schemes are successfully delivered and wound up.

[Kevin Hollinrake]

I think what we actually heard and saw was a dysfunctional former chair of the Post Office; that is what we saw. Interestingly, to the right hon. Gentleman’s point about compensation schemes, the former chair said at one point during his evidence that he had no concerns about the speed of delivery of the HSS—which was extraordinary, because I have many concerns about it.

I hear loud and clear calls from across the House about the role that the Post Office is playing in compensation schemes. These are sensitive matters, because people in the Post Office are employed to manage and administer the compensation schemes. I hear the point made by the right hon. Member for Orkney and Shetland (Mr Carmichael) loud and clear. We are looking at it, but I reassure him that all three schemes have independence in them: an independent panel in the HSS; an independent panel and a reviewer, Sir Ross Cranston, on the GLO scheme; and the independence on the overturned convictions in Sir Gary Hickinbottom. Both latter people are retired High Court judges, which should give claimants and the right hon. Gentleman, I hope, some confidence that the schemes will operate properly.

Post Office Horizon Scandal

Alistair Carmichael Excerpts

Thursday 22nd February 2024 Commons Chamber

[Kevin Hollinrake]

I thank my hon. Friend for so ably representing his constituents who have fallen victim to this scandal. People do not need to have gone before a court of law to be compensated. A postmaster with a contract with the Post Office can access either the Horizon shortfall scheme or the GLO. A prosecution of any form is not required to be able to claim through those schemes. I think he raises a point about somebody who worked for a postmaster or for the Post Office. That is separate and I am very happy to talk to him about that point, which has been raised by a number of Members. The Post Office would not necessarily know whether a postmaster who is working independently and runs an independent business had disciplined their members of staff, so it might not be as straightforward as he sets out. Nevertheless, I am happy to engage with him on that.

[Mr Alistair Carmichael (Orkney and Shetland) (LD)]

The problem for many sub-postmasters and sub-postmistresses is the quantification of what they are due to be repaid under the shortfall scheme, because payments were made out of their own pocket on several occasions over a long period. It is difficult in those circumstances for the claimants to know that they have been properly compensated, because the Post Office cannot tell them how much it should be repaying. To take a step back, is it not apparent that we cannot continue to leave the Post Office to mark its own homework and that the independent elements of scrutiny need to be strengthened? Somebody independent of Government and the Post Office must be put in charge of not just sorting this out, but doing so at speed.

[Kevin Hollinrake]

I agree with the right hon. Member’s points, and he is right that quantification is very difficult. These situations are complex. It is about not just financial loss, but the personal impact, including the impact on mental health, physical health, reputation—all those things. In those situations, we should give the claimant the benefit of the doubt where this cannot be evidenced. In many cases, the records are no longer available.

We have independent people in all parts of the process. Members of the Horizon shortfall scheme include eminent KCs, such as Lord Garnier from the other place. We have Sir Ross Cranston overseeing the GLO scheme, and in the overturned convictions scheme, we have Sir Gary Hickinbottom—they are eminent retired High Court judges. I have great faith in their holding our feet to the fire and getting the right quantum of compensation to the right people at the right time. Indeed, the Horizon compensation advisory board, with the right hon. Member for North Durham (Mr Jones) and Lord Arbuthnot, is also holding our feet to the fire, making sure that we do the right thing and deliver the right amounts of compensation. I will meet it again later today.

Post Office Governance and Horizon Compensation Schemes

Alistair Carmichael Excerpts

Monday 19th February 2024 Commons Chamber

[Kemi Badenoch]

I agree with my right hon. Friend. The comments by the members of the board who are former postmasters are very interesting. They are saying exactly what I am saying: that Henry Staunton was not doing a good job as Post Office chair. That leads me back to the point made by the right hon. Member for North Durham (Mr Jones), who is more interested in attacking the Government than in looking at what even the members of the board are saying. It is important that we continue to give confidence to people that those organisations are run properly. That was the reason for the dismissal.

[Mr Alistair Carmichael (Orkney and Shetland) (LD)]

Having supported constituents in negotiations in relation to the historical shortfall scheme, I can tell the Secretary of State that, whatever the reason for it, the conduct of the Post Office and its agents was characterised by delay and obstruction. That, in turn, led to the view taking hold among sub-postmasters that there was no point in making claims. Since the ITV drama aired, I have heard of several constituents making belated claims. What more are the Government doing to ensure that everybody out there who may have a claim is able to receive compensation?

[Kemi Badenoch]

The right hon. Gentleman’s question is a good one. The fixed-sum awards show that we are taking the matter very seriously. I became Business Secretary in February last year, and my one priority was to ensure that people got their compensation as quickly as possible. I did everything that I possibly could, with the Minister with responsibility for the Post Office, my hon. Friend the Member for Thirsk and Malton (Kevin Hollinrake), whom I thank for his tireless efforts. He had been looking at the portfolio before I got the job as Business Secretary, and I knew that the work was in safe hands. We have worked together as a team, fought cross-departmentally to ensure that people got the compensation that they deserved, and brought in legislation just before December—well before the ITV drama. The cases that the right hon. Gentleman raises are important, as they show that there is still a lot of work to do, and we will continue doing it.

Post Office Management Culture

Alistair Carmichael Excerpts

Thursday 8th February 2024 Commons Chamber

[Marion Fellows]

I absolutely agree. The ITV drama exposed what happened, despite numerous efforts by many distinguished people in this place and the other place, by journalists such as Nick Wallis and by Computer Weekly. Many thousands of people knew about this scandal, but not the general public.

[Mr Alistair Carmichael (Orkney and Shetland) (LD)]

I congratulate the hon. Lady on securing this debate. She has heard me speak often enough about the culture in the Post Office. Does she agree that following the money is often a good approach? Last year, the cost of administering the Post Office centrally went up by 10%, but the money going to sub-postmasters went down by 2%. When those figures are reversed, we will know that there has been a genuine change of culture within the Post Office.

[Marion Fellows]

I could not agree more with the right hon. Gentleman. I frequently agree with him on Post Office matters. This is important, because the all-party parliamentary group on post offices, of which he is a member and I am the chair, is a true cross-party group. There is no party that does not have a member of the APPG.

Sean Hudson of the Communication Workers Union described the management culture perfectly:

“Every serious management failure results in a culture of offering that failure up for external investigation at significant expense to POL and the taxpayer, without learning from those mistakes.”

It has since transpired that the legal fees for resolving disclosure issues in the past year alone cost £24 million. That money could have gone into the network to help struggling sub-postmasters, many of whom are working for below the minimum wage. For context, POL announced remuneration improvements this year of just £26 million, which in no way take into account the rise of costs and overheads. Some of the issues were only brought to light through the perseverance of campaigners through freedom of information requests that revealed that not all relevant evidence had been disclosed to the inquiry. Some of the issues outlined came to light before the transmission of ITV’s “Mr Bates vs The Post Office”, which has had a monumental impact on the public consciousness in Britain. It is important that that was beamed into front rooms across the nation. It has caused deep distrust of Post Office management among the general public.

With the words “openness and transparency” in mind, I want to bring to the attention of the House the case of my constituent Salman Aslam. Salman, or Sal, is a young man who ran a post office in my constituency for five years, before he walked away last year. Sal took over the post office from his father, when he was in remission from Hodgkin’s lymphoma. Sal began noticing shortfalls, which he continually plugged himself and which ranged from £4,000 to £16,000 at a time. He estimates that he has paid in about £100,000 of his own money. When audited last year, a shortfall doubled in front of his eyes to £80,000, He decided he could no longer go on, for the sake of his finances, and of his mental and physical health, which doctors were saying was under threat due to his levels of stress.

Throughout the five-year ordeal, Sal contacted the Post Office for help continually, but none was forthcoming, and after handing in his keys, the Post Office was not in touch for more than a year, leaving him in a perennial state of stress and fear. Sal went public with his story a few weeks ago—I had a hand in that—and once the story went out, Post Office Ltd immediately sprang into action and the communications department got in touch with him. That is not indicative of a change of culture. It echoes tales of the past that are all too familiar: desperate postmasters reaching out to POL for help, but receiving little in return; and communication from POL arriving only after some negative press.

Throughout the Horizon scandal, POL prioritised institutional reputation over the welfare of sub-postmasters, whom Mr Read himself recently told the Business and Trade Committee were the trusted asset that made the network what it is. Sal is one of many postmasters who have been in touch in the past weeks to tell me that they are experiencing shortfalls—not historical shortfalls, but ones that have occurred in the past year. Issues with Horizon appear to be continuing to this day, which is seriously concerning. Is the Minister aware of ongoing issues with Horizon? What has he done, or is he going to do, to address these? Sal, like all the victims who preceded him, is in this position through no fault of his own. Today, I call for an undertaking from the Government, the Post Office’s sole shareholder, that he will not be pursued for the ghost debt of £80,000, and I ask the Government to examine what kind of redress he can expect, having sunk so much of his own money into his post office to cover repeated shortfalls generated by Horizon. I have other constituents who are also in that position.

The culture of change that Nick Read has called for has not been apparent. In 2023, POL was rocked by scandals once again, with one appropriately named “bonusgate”. The former Chair of the Business and Trade Committee, the hon. Member for Bristol North West (Darren Jones), outlined the statutory definition of “false accounting” at a meeting and said:

“it seems to me that in the annual accounts that Post Office reported to Parliament there was false or misleading information presented that did lead to…financial gain”.

I said in July:

“That is the management culture of POL: bonuses for doing ‘a reasonable job’.”—[Official Report, 13 July 2023; Vol. 736, c. 161WH.]

We should compare that with the compensation schemes, which have been fraught with difficulty every step of the way. The fundamental principles of public life, including openness, honesty, and integrity, have not been upheld by the management of POL for decades.

Regrettably, even the compensation schemes established to address the injustices of the lamentable Horizon chapter are not immune from POL’s unjust approach. Dan Neidle, a renowned tax expert, soon realised that the schemes are designed to ensure that the lowest amount of compensation is paid out. The application forms are so legally intricate that even a legal expert such as Mr Neidle expressed the need for legal advice in order to complete them, but POL provides only token amounts for legal advice. The original absence of an option to claim punitive damages, something a lawyer would notice, puts applicants, many of whom are elderly and financially vulnerable, at risk of missing out on a significant portion of their compensation. I have seen a heavily redacted offer, and that is what happened to a sub-postmistress who was spat at by members of her local community after rumours of her stealing abounded in the neighbourhood. This is appalling, shameful and a stain on us all.

Oral Answers to Questions

Alistair Carmichael Excerpts

Thursday 25th January 2024 Commons Chamber

[Kemi Badenoch]

A spending review, where we can look at these things, will be coming up shortly, but I really have to challenge much of what the hon. Gentleman said. It is a misrepresentation to say that the issues going on with sewage are to do with the actions of my right hon. Friend the Member for South West Norfolk (Elizabeth Truss). This Government have been taking reforms through the Environment Act 2021 to improve the situation throughout multiple Governments, including the one in which his party, the Liberal Democrats, participated during the coalition. So it is very wrong to make that case.

[Mr Alistair Carmichael (Orkney and Shetland) (LD)]

T1. If she will make a statement on her departmental responsibilities.

[The Secretary of State for Business and Trade (Kemi Badenoch)]

As Secretary of State for Business and Trade, I am committed to ensuring the resilience of the UK’s critical supply chains. Last week, the Government published the “Critical Imports and Supply Chains Strategy” to help UK businesses build secure and reliable supply chains. Our 18-point action plan will help businesses to deal better with global supply chain issues from overcoming bureaucratic barriers to dealing with severe shocks caused by events such as the pandemic, Russia’s war in Ukraine and the attacks on the Red sea that have threatened a key route for global trade. DBT led the development of the strategy, which was shaped by the experiences of UK businesses. I was delighted that representatives of industry as well as key international partners joined us at the strategy’s launch at Heathrow airport, which is, of course, the UK’s largest import hub by value.

[Mr Carmichael]

Mr Speaker, I wish you and the rest of the House a happy Burns night for this evening. Is it not a scandal that the only way to get the great chieftain o’ the puddin-race exported to the United States is by sending the vegetarian version? [Hon. Members: “Oh!”] Could not the Secretary of State put that into her 18-point action plan and get on and do something, or does she want to risk forever being known as a cowran, tim’rous beastie? [Laughter.]

[Kemi Badenoch]

I thank the right hon. Gentleman for his esoteric question. We are continually removing barriers to US-UK trade, and we are trading with the US more than ever before. If he has a specific example that I can help with so that he can enjoy his Burns night, I would appreciate it if he wrote to me, and we will look at the matter in detail.

Horizon: Compensation and Convictions

Alistair Carmichael Excerpts

Monday 8th January 2024 Commons Chamber

[Kevin Hollinrake]

I thank my hon. Friend. He talked about building on my work. Can I say that I am building on his work? He did a tremendous job in his role when this issue first came to light. We share the ambition to do something that expedites the process of overturning convictions. The time for quibbling is over; it is now a case of action this day and delivering that overturning of convictions. Clearly, we want to do that in a way that does not cause us any constitutional or legal problems across the system. We believe we have a solution and we should be able to give more details in due course—very shortly. Sir Wyn Williams’s work is also playing a key part and I thank him for establishing the statutory inquiry, which is going to lead to so many answers that people rightly demand.

[Mr Alistair Carmichael (Orkney and Shetland) (LD)]

The Minister has heard from me previously about the difficulties faced by the executors of my constituent, who was a victim of this scandal and has subsequently died. Ultimately, the difficulty with my constituent’s case was that she had been putting in her own money to make up shortfalls and the executors did not know how much they should settle for, because the Post Office itself had no idea what the proper sum ought to be. In such circumstances, what can the Government do to ensure every victim of this scandal gets the full compensation to which they are entitled?

[Kevin Hollinrake]

Again, I thank the right hon. Gentleman for the work he has done on behalf of his constituent and I am so sorry to hear she has passed away. I have a similar situation in my constituency, as Sam Harrison of Nawton, near Helmsley, sadly passed away last May before she received compensation. It is a tragedy. As the right hon. Gentleman knows, compensation will be paid to the executors, who will probably be family members, so it is not about any saving of money but nevertheless we still want to accelerate the process. I totally agree with what he says about the lack of evidence in some cases, which may be 20 years old. In those situations, the benefit of the doubt should be with the victim, ensuring that the settlement is assessed as generously as possible and paid out as quickly as possible.

Post Office Services: Edinburgh West

Alistair Carmichael Excerpts

Monday 27th November 2023 Commons Chamber

[Christine Jardine]

I most certainly do agree with my hon. Friend’s constituent. Citizens Advice tells us that almost 20% of people still visit their post office weekly for one of the services that he mentioned. That increases to 23% of those in rural areas, 27% of carers, 22% of over-65s and 21% of disabled people, so there is a need in our communities. On the DVLA services that my hon. Friend mentioned, the contract with the Post Office ends in March next year. Currently, the Post Office handles more than 6 million DVLA transactions annually, which contributes £3.2 million per year to postmaster remuneration.

People rely on their post offices for all these services, yet we are seeing them fail because they do not have the support that they need from the Government. It is not worth their while; the postmasters who are closing in my constituency tell me that they do not have the support that they need. If we are to save what was once rightly claimed to be the front desk of Government in our communities from becoming an adjunct slotted into shops that are willing to put up with it, we need something to be done quickly.

[Mr Alistair Carmichael (Orkney and Shetland) (LD)]

We have all heard the point about post offices being the front desk of Government, but at the same time we are told that Government services will be digital by default. Is not the root cause of the problem the lack of strategy that would stem from a coherent Government position?

[Christine Jardine]

My right hon. Friend is absolutely right: there is no coherence to the Government’s position. Digital services do not work for everybody. Not everybody wants them. As with so many of our public services—buses, trains, the NHS and water—we need a recognition that this issue needs action now. It needs investment, and better support for those who supply the services. The reality is that some people will not be able to lead their lives as they would wish without the services that our post offices have traditionally offered, which are being undermined. Most do not want to; they enjoy the comfort of having a post office. They enjoy being able to pop in, particularly in rural communities, and buy their stamps, or collect their pensions.

This week, I was at my office in Edinburgh West. A gentleman stopped me in the street and asked me, ironically, whether I knew where the nearest post office was. Fortunately, I did. He had an A4 envelope in his hand. He said, “I need to get a stamp and post this, and I can’t find one,” so I directed him along the road. A post office is a simple thing, but they are vital to communities up and down the country. If the Minister, or the Prime Minister, has any doubts I would be more than happy to take them to a post office in Edinburgh West and introduce them to the many people who use the services that are still available—but I would quite like to do it while I still can, and while they are still there.