Construction Standards: New Build Homes

Debate between Alison Bennett and Michelle Welsh

Tuesday 25th March 2025 Westminster Hall

[Michelle Welsh]

I agree completely with the hon. Gentleman.

When moving into a new home, a high quality and safe living environment is expected. We should not be expecting anyone to live in properties that do not meet these standards.

What has further shocked me about this case is the treatment of my constituents by Harron Homes. In an email, Kelly and Simon were described as “a pain” and they have had to wait weeks for repairs, and even just for a response. They deserve better, yet they are not alone in their experience.

Sara, a constituent in Hucknall, got in touch with me immediately following my election in July, regarding her ongoing case with Persimmon Homes. Like Kelly and Simon, Sara walked into her new home to find it completely below standards, with over 117 different faults and damages across the property. These included damaged flooring, poor insultation leading to cold spots, and plumbing issues. The company had even left my constituent with a broken patio door that had large gaps around the side, leaving her and her family fearing for their safety as the door could not be locked. This has understandably been extremely distressing for Sara and for her elderly mother. While Persimmon Homes has offered Sara some money to put towards the cost of repairs, it will not be enough to cover the full extent of the damages and faults in her home. Over 70 defects still remain. It is wrong that Sara was ever in this position, and that the construction standards of her home were not properly monitored. How many more families like Sara’s have to battle just to get the quality of home they originally paid for?

[Alison Bennett (Mid Sussex) (LD)]

I thank the hon. Member for giving way, and for the case she is setting out. This is something that I have experienced with residents in Mid Sussex over a number of years, particularly in the village of Hurstpierpoint. The village has taken considerable numbers of new houses, and there have been houses among those developments that have been substandard. I think in particular of a family who had a brand-new house where, if you ran your hand down the wall, you could tell there was a film of grey mould. It took years of hassling the housing association and the developer for them even to admit that there was a problem and that they were are at fault.

Does the hon. Member agree that if we are to win the hearts and minds of people who are sceptical about housing growth in their villages and towns, confidence in the quality of new build housing must be beyond question?

[Michelle Welsh]

I completely agree. I was pleased that the Government announced they are accepting some of the recommendations in the Competition and Markets Authority’s housebuilding market study. I am particularly pleased that we are implementing a statutory UK-wide new homes ombudsman scheme and supporting the development of a voluntary ombudsman scheme to improve consumer protection ahead of the statutory scheme’s launch. For too long, customers have felt like they have nowhere to turn, are not being listened to by the big developers, and do not know their rights. I hope this is a step towards changing that.

I ask the Minister that when drafting the new UK-wide scheme, the Government put quality at the heart and ensure that people have all the necessary protection in cases such as those of my constituents. We must also have better oversight and accountability for companies that do not deliver high-quality construction standards. It is vital that we showcase what good practice looks like. I know there are many builders who do an exceptional job, and take great pride in their work. We cannot let the reputation of new build homes be ruined by a few rogue companies.

I mentioned earlier that I am proud that this Government have committed to delivering 1.5 million quality homes. In my constituency, the quality has sometimes been very lacking, the infrastructure has been very lacking, and the local Ashfield district council has been gerrymandering with its local plan, which continues to put precious historical land at risk, while there are more than enough brownfield sites to be used across the district. I ask the Minister that when we deliver these homes, the necessary steps are taken to ensure that the right companies and builders are selected to complete this work; that we work to provide the infrastructure that is needed; and that when councils let their communities down, like Ashfield district council has, the Government will step in.

I ask the Minister to ensure that the Government and local authorities have the necessary oversight powers to ensure that quality is maintained throughout the house building process. We have a real opportunity to build the homes we desperately need, while beginning to close the skills gap and shutting out rogue companies that underperform. Tradespeople need protection so that they are able to do a high-quality job.