Town Centre Safety

Alex Norris Excerpts

Tuesday 5th December 2023 Commons Chamber

[Alex Norris (Nottingham North) (Lab/Co-op)]

I beg to move,

That this House condemns the Government’s failure to tackle town centre crime; is concerned that shoplifting has reached record levels, with a 25% rise over the past year and 1,000 offences per day, while the detection rate for shoplifters has fallen; believes that immediate action must be taken to stop the increasing number of unacceptable incidents of violence and abuse faced by shop workers; notes that the number of neighbourhood police officers and police community support officers has been reduced by 10,000 since 2015; and calls on the Government to back Labour’s community policing guarantee, which includes scrapping the £200 limit on crown court prosecutions for shoplifting in the Anti-social Behaviour, Crime and Policing Act 2014, creating a new specific offence of violence against shop workers, rolling out town centre policing plans and putting 13,000 extra police and community support officers back in town centres to crack down on antisocial behaviour.

It is a pleasure to open this debate on a motion in the name of the Leader of the Opposition, the shadow Home Secretary, myself and colleagues.

Safety in our town centres is a subject that the public are deeply concerned about. It has a totemic impact on how we feel about where we live; people love their community and hate it when a small number of people are able to wreck it for everyone else. Nevertheless, it is an undervalued aspect of public policy and we are currently being let down by the Government’s lack of ideas and lack of interest in tackling this scourge.

Criminal damage in our town centres increased by 30% last year. There were 150 incidents of damage in public places each and every day. Every one of those incidents is another reason for people to stay at home, shop online or not go to the pub, and contributes to a sense that it is just not worth the bother of leaving the house. That is devastating for local bricks-and-mortar businesses, destroys the viability of our town centres, runs down patronage of public transport and creates an inexorable sense of decline.

Those who perpetrate such incidents do it because they think they can get away with it. In this country we now tolerate 90% of crimes going unsolved; last year there were 2 million crimes unsolved. Criminals are now half as likely to be caught as they were under the previous Labour Government. What an extraordinary indictment of 13 years of Tory leadership.

[Helen Morgan (North Shropshire) (LD)]

In a rural area such as my constituency, where the town centres are small and spread out, one of the problems the police have is getting from place to place, partly because they have a shortage of basic kit such as police cars. Does the hon. Gentleman agree that this is not just about community policing, but about resourcing the police with the physical things that they need to get about?

[Alex Norris]

Absolutely. I thank the hon. Lady for her question. It becomes more pressing, as she says, with rural communities, because the thin blue line can feel very thin indeed. It is important that we have the right number of officers and the right kit to meet the needs of the community.

Levels of retail crime, alongside violence and abuse towards shopworkers, have increased substantially in recent years. Figures provided by the British Retail Consortium, the retail trade body, show that retail crime was up by more than a quarter in England and Wales last year. Again, that is terrible for business and creates a public environment that people do not want to be part of—another reason to stay at home.

Similarly, violent and abusive incidents in stores have risen significantly. In aggregate, we are talking a staggering 850 incidents every single day. That is goods being lifted and staff being abused physically, threatened, intimidated or spat at—all those horror stories This is theft and violence on an epidemic scale, happening across every town centre, every single day.

We have a special duty in this place to stand up for shop workers—yes, because everybody should be able to go to work without fearing violence and abuse; yes, because while we told everyone else to shutter themselves away during the pandemic, they still went out to work so that we had the food and supplies we needed; but particularly because we ask them to restrict the sale of dozens of products that in the wrong hands could be dangerous, such as acid, knives, alcohol and cigarettes. In that moment they are of course working for their employer, but beyond what it might say on their name tag, they are public servants, and we know that that creates potential flashpoints, each decline of sale a possible moment for violence or abuse. The continued lack of action is failing these people.

[Jonathan Gullis (Stoke-on-Trent North) (Con)]

May I check something with the shadow Minister? What is the difference between his proposal and that which was enacted under the Police, Crime, Sentencing and Courts Act 2023, which upgraded offences against shop workers, who do very brave work indeed, to aggravated offences?

[Alex Norris]

I am very grateful to the hon. Gentleman for seeking to explain to me my own amendment to that legislation. I promise him that I will get to that point. I will not break that promise; I will explain the difference in detail shortly.

Retailers, unions, representative bodies, staff and management are totally aligned on the need for action—action that I will set out shortly when I detail our alternative, which is expressed in the motion. But first we must address this question: how did we end up here? The blame lies squarely at the door of this Government, following 13 and a half years of making the lives of criminals easier. Take first the disastrous decision to cut 20,000 police officers—a decision so damaging that they have spent the past five years desperately seeking to plug the gap. The loss of each officer from the frontline emboldened those who seek to do down our town centres. Those who cause disruption and crime today learned their skills and gained their confidence in an environment of hollowed-out policing.

[Rushanara Ali (Bethnal Green and Bow) (Lab)]

Does my hon. Friend agree that there is a link between the 10,000 cut in the number of neighbourhood officers and police community support officers since 2015 and the increase in shoplifting? Does he also agree that it is irresponsible of the Government to call for citizen’s arrests instead of being tough on crime and the causes of crime?

--- Later in debate ---

[Alex Norris]

I am grateful for that intervention. The causality is there: the lack of availability of neighbourhood policing has created an environment in which people feel that they can steal without consequence. On citizen’s arrest, I share my hon. Friend’s view that it is not something that we should be asking people to do. I know that the Minister for Crime, Policing and Fire is enthusiastic about it, but is it practical? Take the Co-op, a retailer that is making huge strides to protect its staff. In general, it does not ask its staff to detain shoplifters, but some of its covert teams do. In incidents where they detain someone who has committed or is alleged to have committed a crime, four times in every five, having taken them to the back, they have to let them go again because there is no one to make the arrest. The idea that we can citizen’s-arrest our way out of this is for the birds.

[Jamie Stone (Caithness, Sutherland and Easter Ross) (LD)]

It is a pity that the Scottish National party Members are not here, because normally they would waste no opportunity to stand up and say how well they do things in Scotland, and how much better they do them than the rest of the UK. We have six police officers for the whole county of Sutherland, which is 2,028 square miles. I can tell hon. Members that in the biggest conurbations in my constituency, such as Alness, Wick and Thurso, we do not see cops on the beat and old people feel very vulnerable indeed. I know that it is a devolved matter, but I will not waste this opportunity to point out that things are far from right in Scotland, and I wish that the Scottish Government would catch a grip.

[Alex Norris]

Policing is a reserved matter, as the hon. Gentleman says, but the experience of communities like his is reflected across all our four nations. That is why I said to his hon. Friend, the hon. Member for North Shropshire (Helen Morgan), that we ought to have that staffing kit as well as the equipment in order to try to protect the public.

[Mr Barry Sheerman (Huddersfield) (Lab/Co-op)]

I represent the Labour and Co-operative party and I have great sympathy for shop workers who are being harassed and attacked, and having a really tough time. Does my hon. Friend agree that we need not only more community police, but far better co-operation with the big supermarkets and their staff, and for them to bring together a whole team to protect both shoppers and those who are serving?

[Alex Norris]

I am grateful for that intervention from my Co-operative party colleague, because I can express our pride that the Co-operative party is spearheading this work in Parliament. I agree that there needs to be work between retailers and staff, but we should take pride in the work that has already gone on between retailers and the unions. They are in lockstep on this, which is not always the case, and that co-operation is a great asset in this fight.

Even when the Government have attempted to reverse the disastrous implications of cutting 20,000 police officers, they have failed, because in adding back officers, they have squeezed out police staff and moored warranted officers away from the frontline, so we are 10,000 neighbourhood police short of the previous figure, as my hon. Friend the Member for Bethnal Green and Bow (Rushanara Ali) said. Each officer is another gap in that thin blue line, allowing criminals to run amok. Half the population say they rarely see police on the beat, a figure that has doubled since 2010.

However, we know that the Minister for Crime, Policing and Fire has a cunning plan, which he unveiled last week at Home Office questions. To beef up the number of neighbourhood police, the Government are now going to count response police as neighbourhood police. That is risible nonsense. The clue is in the name: neighbourhood police are out on the streets, in their communities, providing a named presence, and building trust and relationships. The dynamic is different.

Neighbourhood police can be proactive, go to local community projects, get to know people, and build trust and relationships. That is a different dynamic from response police, who might attend a community event, but then a day later be in a situation down the road where they have to put in someone’s door or supervise a significant or difficult moment in a community. The relationship with the community is inherently different.

Similarly, response police can be called away at a moment’s notice, to the other side of the force area. It is simply not the same and it is deeply worrying that the Government think that it is. It represents a triple failure: officers cut, officers added back in the wrong place and now other types of officers being rebadged. They are failing communities and failing our hard-working police.

[Dame Meg Hillier (Hackney South and Shoreditch) (Lab/Co-op)]

My hon. Friend talks about rebadging officers, but our wonderful police community support officers are worth a shout-out. They do day-to-day work and often stay in the job for a long time. When I am on doorsteps in Hackney, the residents often know the name of the local PCSO. Obviously, we need more police, but it would be good to have more PCSOs as well.

[Alex Norris]

My hon. Friend is exactly right and I will come on to our plans for more PCSOs. They provide a neighbourhood link and, as she says, a more sustained connection to a community. They also ensure our police forces are more representative of the communities they serve, so they add an excellent dimension to our policing.

However, policing has not been the only problem. We are still reaping the pain from the catastrophic decision to downgrade thefts of £200 and under in the Anti-social Behaviour, Crime and Policing Act 2014, which has been a godsend to shoplifters. It has created a generation of thieves who think they will not be caught or even investigated. On the back of that, high-volume organised retail crime has been generated, with huge criminal enterprises that we are now asking the police to dismantle—what a dreadful failure of public policy. Even now, when we know the impact that has had, the Government will not match our call to scrap that measure. Instead, Ministers cling to the idea that the police are geared up to follow all reasonable lines of inquiry and that, once again, they can do more with less. Of course they cannot do that. Our officers, police staff and communities deserve better than being set up to fail.

The Government weakened antisocial behaviour powers 10 years ago and brought in new powers that were so useless they are barely used, such as the community trigger. Getting rid of powers of arrest has proved a poor idea, even though they were warned not to do that. Community penalties have halved and there is a backlog of millions of hours of community payback schemes not completed because the Government cannot run the scheme properly. That is before we get to the failures with early intervention, with £1 billion taken out of youth service budgets and the dismantling of drug and alcohol services. The disruption we see in our town centres today stems from a litany of bad decisions taken by those on the Government Benches over the last 13 years. The Government have failed and our communities are paying the price.

[Alexander Stafford (Rother Valley) (Con)]

The shadow Minister is talking about bad decisions. Does he agree that the Labour police and crime commissioner made a bad decision not to reopen Dinnington police station when he had a £2 million budget underspend a few years ago? He was happy to reopen Edlington police station in Doncaster, but when it came to Rother Valley and Dinnington police station, he said no.

[Alex Norris]

As the hon. Gentleman knows, those are devolved decisions where that individual has the mandate to make such decisions. His constituents have the right to change the police and crime commissioner at the next election. They also have the chance to change the Member of Parliament at the next election, so we shall wait for those judgments in due course.

[Alexander Stafford]

I am pleased that he raises the matter of elections, because in July there was a council election in Dinnington, where the police station should be reopened, and the Conservatives increased their share of the vote by over 10%. It is clear that people want the police station to be reopened and they rejected Labour’s lack of policing in our area.

[Alex Norris]

The hon. Gentleman wishes to express confidence and ease, but I am afraid he is not doing a very good job of it.

There is a better way: where the Government have failed, the Opposition have a plan to wrest back control of our streets. [Interruption.] Government Members might be interested in some of the concepts, including the hon. Member for Stoke-on-Trent North (Jonathan Gullis), who chirps at me despite having asked me a question that I am going to address.

We make a community policing guarantee to our country. It starts with policing back on the beat, with 13,000 more police and police community support officers in neighbourhood teams. With funding based on conservative estimates of available savings identified by the Police Federation, we will restore visible police and PCSOs back on the streets, deterring and detecting crime, and building relationships and confidence.

[Mr Louie French (Old Bexley and Sidcup) (Con)]

The shadow Minister will be aware that here in London, the Metropolitan police and Sadiq Khan, the Labour police and crime commissioner, were given significant funding by the Government to increase police numbers, but the force was the only one in the country not to hit its recruitment target, costing London over 1,000 police officers. How would his plan work here in London, with Sadiq Khan?

[Alex Norris]

I will not take lectures on police numbers from a member of a party that cut them. As I said to his hon. Friend, the hon. Member for Rother Valley (Alexander Stafford), those are devolved matters. As a Government, we will make available the resourcing for 13,000 more police and police and community support officers.

[Mr Sheerman]

My hon. Friend is making a very good speech. We want to protect shop workers and stop shoplifting—it would be wrong to say that we did not—but in my constituency, which is similar to that of my hon. Friend, poverty stalks our land. The gap between rich and poor means that the country is the most divided I can remember in my 44 years in Parliament. There are desperate people in our communities. I do not approve of any of them breaking the law, but does my hon. Friend agree that it would be dishonest for any of us to pretend that poverty does not stalk this land?

[Alex Norris]

I do agree. One of the core missions of a future Labour Government will be to tackle that poverty and give everybody the opportunity to live full, productive and happy lives.

Secondly, on our policing guarantee, we will tackle antisocial behaviour in our town centres head on. In particular, we pledge to introduce new respect orders that will give the police and local communities the right tools to exclude from town centres those who repeatedly disrespect them. They will be a quick, effective tool that tilts the balance back to the vast majority of people who do things the right way.

Thirdly, we will stand up for shopworkers. We will scrap the disastrous £200 downgrade in the 2014 Act and thereby make it clear to thieves that open season is over and to retailers that we value their businesses. In the same vein, we will heed the call from USDAW, from all the major retailers and from all the representative bodies for a new specific offence of assault against a retail worker. As a Labour and Co-operative party Member of Parliament, I am proud to have spearheaded attempts to recognise assault against retail workers as an aggravating factor in sentencing, but we need greater clarity in the law. Having it as a sentencing factor alone does not seem to be acting as a deterrent, so we need a specific offence, as there is in Scotland thanks to the excellent work of Daniel Johnson MSP. That will send a clear signal to those who perpetrate attacks that it is not acceptable, and make it easier for the police to police this scourge.

Fourthly, we want to put communities back into community policing. Too often, people tell us that they feel policing is done to them rather than with them, and that they do not think that local policing priorities necessarily match their own. Much of the problem is about resourcing, given the Government’s denuding of police our forces. Our commitment is for town centre planning so that those who live, work, play and trade in our town centres will get to have a say in how they are protected. There will be proper community police plans to reflect the community’s priorities, with a named officer to work with as the plans develop.

Fifthly, the final component of our community policing guarantee is that we will restore the value and cachet of community policing. We will ensure that the path to career progression in policing is through officers getting to know their community, and that all neighbourhood officers have the skills and training to be problem solvers as well as recorders of crime. We will also work with the College of Policing and police chiefs to ensure that neighbourhood policing has access to cutting-edge technology and methods, including data analytics and hotspot policing.

That is our community policing guarantee. Taken in its aggregate, it is by far the boldest commitment to keeping our town centres safe that has been made in recent memory. That is the scale of ambition that we ought to see from the Government, but we simply do not.

This is good moment to talk about the Criminal Justice Bill, which is to some degree an attempt to address some of the issues we are debating. We did not oppose it on Second Reading and intend to work constructively in Committee to improve it. There are good things in the legislation—we are glad to see an enhanced focus on fraud; to see the police given powers to address issues that annoy our constituents, such as the search and seizure of stolen items that are GPs tracked; and to see greater flexibility around public spaces protection orders—but is that really it? This is the final year of this parliamentary term and we have a crime Bill that is tougher on homeless people than it is on those who terrorise our town centres. There is nothing on retail crime and nothing on neighbourhood policing. We will look to add measures in Committee, but we should not have to.

The Government can take the first step to addressing the situation by accepting our motion, but I fear that they may well not be minded to do so. I fear that we will hear the same messages we always hear: an attempt to convince the British public that they have never had it so good on policing—record this or record that—or that in some way our proposals will happen soon. [Interruption.] The right hon. Minister for Crime, Policing and Fire has not learned from the Home Secretary the lesson about chirping from the Front Bench. I say to him that the British public do not buy those arguments and deserve better. If he genuinely believes that the status quo is better than what is offered by those on the Opposition Benches, let us let the British public decide. Ask them whether they have never had it so good, or are ready for change. I will take my chances with them any day.

[Several hon. Members rose—]