Universal Credit Roll-out

Alex Burghart Excerpts

Thursday 16th November 2017 Commons Chamber

[Alex Burghart (Brentwood and Ongar) (Con)]

I am pleased to contribute to this debate—I have been looking at proto-plans for universal credit that go back about five years, and it is a pleasure to work with the right hon. Member for Birkenhead (Frank Field), who is also a friend, on the Work and Pensions Committee.

Let us go back to where this all began and the reason why, in principle, we have cross-party agreement on universal credit. The previous system was not good enough. It was set up with good intentions, and it was a way of trying to take people out of poverty by giving them handouts. However, the way it was set up meant that many people were discouraged from taking on more work, which inhibited their ability to move on in life, improve their situations, and support their family. Universal credit was born out of that realisation, and from a desire to build a welfare system that would slowly remove benefits as people moved into work, and actively encourage people to take more hours and be better off.

We also want to create a system in which the world of life out of work mirrors the world of life in work. That means that people are in work to find work, and there is an expectation that they will look for work and sign a contract to that effect—the claimant commitment. It means that benefits will be paid on a monthly basis, so that when people move into work and monthly employment, they will be ready for that. I am afraid I cannot accept the argument that some people will never be able to cope on monthly payments. I feel that is extremely insulting to many people.

[Helen Goodman]

indicated dissent.

[Alex Burghart]

I disagree with the hon. Lady. It is.

We now have a system coming into being—

[Helen Goodman]

indicated dissent.

[Alex Burghart]

The hon. Lady can shake her head, but it is true. It is insulting to people to say that they will never be able to cope on monthly payments. I challenge her to have that conversation with the many people who are looking for work, because they would be insulted by it. [Interruption.] It is unfortunate that she laughs at that because it is true. [Interruption.] Look, this is a very insulting way of carrying on.

[Helen Goodman]

Anybody can manage on a monthly payment of £2,000, but managing on a monthly payment of £500 is rather more difficult.

[Alex Burghart]

The hon. Lady will recognise that there are lots of people who do manage to do that. [Interruption.] I have had enough of this Opposition.

I am delighted to say that under the universal credit system there is personal budgeting support. No one on the Opposition Benches has referred to it, but it offers money advice to help people with a four-week payment and offers alternative payment arrangements so they can have their money paid direct to their landlord. I am very sorry to hear that the hon. Member for Stretford and Urmston (Kate Green) found that that was not working well in her jobcentre. I have spoken to people in my jobcentre and I was pleased to see that they were completely on top of how the system worked.

Within universal credit, of course, there are a lot of problems, which have been talked about today and on other days, emanating from the long wait people experience when coming into the system. At the start of the process, far too many people have been waiting for far too long. The Select Committee report has drawn on that. Since the first roll-out phase, however, a number of improvements have been made thanks to the test and learn system. The landlord portal was very favourably received by people who gave evidence to the Committee, saying it would greatly help. We have also recently seen the initial evidence interview, the once and done process, which means that more information can be brought into the system straight away. These measures are all making improvements. I say to Opposition Members that we cannot learn unless we test.

[Vicky Ford]

My hon. Friend is a great expert on this subject and I would like to hear more about the areas where he considers improvements have been made.

--- Later in debate ---

[Mr Deputy Speaker (Mr Lindsay Hoyle)]

If Members do not want people to speak, please say so now and I can start to take them off the list. That is what we are doing to each other. I do not mind, but when Members do not get in, please realise what is going on here.

[Alex Burghart]

Thank you, Mr Deputy Speaker.

We are now left with a system in which there is a six-week wait for the initial payment. It is worth reminding the House why that exists. The very model of universal credit is about having a month-long assessment period in which the system understands how much you are earning and adjusts your payments accordingly. There must then be a calculation time which works out exactly how much people are owed. At the moment, that is a week. However, when we met Neil Couling, the DWP head of universal credit, he said that they were working to bring that down. I believe it can and should be brought down as a matter of urgency.

At the other end, of course, we still have a week’s waiting time. I do not disagree with the Government very often, but my colleagues from my previous roles know that I do not believe that those waiting days should exist. There have always been some waiting days in the system—three days—but the extension to four, which was not made by this Secretary of State or under this Chancellor of the Exchequer, should not have been introduced. That is why my Committee has called on the Government to remove the seven waiting days. We should not pause the roll-out, but we should make that adjustment.