Postal Services: Rural Areas

Adam Dance Excerpts

Wednesday 4th February 2026 Westminster Hall

[Stuart Anderson]

I definitely agree: is not acceptable at all. As the Minister is listening, and I am pretty sure Royal Mail will be watching, let me say that we need the service to change. People are getting penalised through no fault of their own, and it is having a damaging and detrimental impact on many people.

[Adam Dance (Yeovil) (LD)]

Royal Mail staff in my area tell me that, apart from having to focus on first-class post, a big cause of the delays is poor recruitment, which leads to unachievable workloads. Does the hon. Member agree that it is no surprise that our rural post service is struggling when Royal Mail officers and postmen and women are paid only a little above the minimum wage?

[Stuart Anderson]

Recruitment is a serious issue for Royal Mail at the moment. Some people have worked there for years, and when I go to sorting offices they tell me how they delivered far less five years ago and how it was a completely different service 20 years ago. We certainly need to ensure that they are looked after, and that we have the right packages to retain people at Royal Mail.

It is clear from the stories I have outlined that postal services in rural areas are an absolute mess. Cards, serious medical appointments, fines, invoices and legal letters are being missed because the bare minimum standards are not being met in South Shropshire. I am not asking for anything new; I am asking that the minimum standard is met for my constituents.

It is all well and good saying that we are moving into the digital age, but only 40% of South Shropshire residents are on 5G, and 43% of homes do not have high-speed broadband. I can guarantee that those among the 40% and 43% are in the same areas, which are the remotest parts of the constituency that do not have connectivity, so they cannot get on the internet or on their phones to access services, and they are not getting their mail. They are completely excluded from the modern-day way of life, and that is not acceptable.

Physical letters do still matter, and many of my constituents are rightly angry, and actually livid, that Royal Mail has prioritised parcels over letters—I have documented evidence in many cases—to the detriment of my constituents. I look forward to hearing from the Minister what can be done to improve the delivery of letters in South Shropshire as urgently as possible.

Postal services in rural areas matter, and the residents of South Shropshire are rightly angry at the lack of good and functioning services in some of my area’s towns and villages. Rural areas are sick and tired of being ignored while urban areas are, at times, prioritised. The chipping away at rural areas is starting to hurt my constituents. We need to protect the post office network and hold Royal Mail to the standards that my constituents expect. Right now, it is just not good enough.