Disabled Air Passengers

Lord Kamall Excerpts

Monday 4th December 2023 Lords Chamber

[Lord Davies of Gower (Con)]

I thank the noble Baroness for that question. I am not aware of a date as I stand here, but I will inquire into it and write to the noble Baroness.

[Lord Kamall (Con)]

My Lords, in answer to previous questions, my noble friend the Minister referred to a meeting that our noble friend Lady Vere had with the industry and others. Can he tell us whether concrete steps were agreed at that meeting, and what they were? If he does not have the answer now, maybe he could write to me.

[Lord Davies of Gower (Con)]

I can tell my noble friend that the discussions highlighted inconsistencies in the way passengers can provide the information to the industry that is needed to get appropriate assistance. It was also noted that the information the passenger has provided is not always accurately recorded and might not be shared with all operators—for example, the airlines, the airport and the assistance provider. Of course, this results in passengers having to provide the information several times during the journey, which can be intimidating or cause anxiety. I know that this, in particular, was an issue that was raised at that time.