Confidence in the Secretary of State for Transport

Lord Johnson of Marylebone Excerpts

Tuesday 19th June 2018 Commons Chamber

[The Minister of State, Department for Transport (Joseph Johnson)]

The disruption faced by passengers over the past three weeks on parts of the GTR and Northern franchises is unacceptable. That was reflected in the powerful contributions we heard from my right hon. Friends the Members for Wokingham (John Redwood) and for Sevenoaks (Sir Michael Fallon), and my hon. Friends the Members for St Austell and Newquay (Steve Double), for Hitchin and Harpenden (Bim Afolami), and for Bexhill and Battle (Huw Merriman). It was also reflected by Opposition Members, including the hon. Members for Batley and Spen (Tracy Brabin), for Luton South (Mr Shuker) and for Bedford (Mohammad Yasin), who spoke powerfully about the difficult travelling conditions that their constituents have faced in recent weeks.

I want to reassure colleagues on both sides of the House that the Department’s overriding priority is to restore the reliability of service across the network. The Secretary of State has left the rail industry under no illusion that it must urgently improve its operational response including, if necessary, by changing top management, as is now happening at GTR. He has commissioned an independent inquiry by Stephen Glaister of the Office of Rail and Road, the independent regulator, to examine why we are in this situation and to reduce the chances of it ever happening again.

Turning to the performance on Northern, passengers continue to experience disruption on some parts of the network. There is a long way to go until performance is where it needs to be, but we are beginning to turn the corner. The introduction of a temporary timetable by Northern on 4 June will help to rebuild passengers’ trust. The first signs are promising, as industry figures show that over the first two weeks of the reduced timetable, 80% of trains arrived on time, and 4% of trains were cancelled or arrived significantly late. In the previous fortnight, 66% of trains arrived on time and an average of 12% of trains were cancelled or were significantly late. That improvement must continue over the coming weeks.

[Ian Mearns]

That all sounds very nice—a real improvement. However, according to the BBC this morning—this is certainly the evidence that we have all heard from our constituents—11,000 trains on the Northern rail network have been either cancelled or delayed for more than 30 minutes. That is tens of thousands of constituents who have been really badly put out, often left without a route to work, school, college or training.

[Joseph Johnson]

The cancellation of services is now progressively more and more planned by Northern as it seeks to stabilise the timetable and to ensure that the travelling public—the constituents of hon. Members on both sides of the House—can plan their journeys with greater assurance. This improvement, and the stabilisation and increased reliability, must continue over coming weeks. Northern plans to run the timetable until the end of July, when it will review progress and take stock. At that point, it will hope significantly to increase the number of timetabled services while ensuring continued improvements in stability.

The crux of the performance issues, as hon. Members have recognised, is the availability of drivers with the correct training. I am happy to say that, as a result of Northern’s hard work with ASLEF on rest day working, they were able to announce last week that they had reached an agreement for the immediate introduction of a new rest day working agreement. This will allow for more training and a better service for passengers sooner.

Let me turn to GTR’s performance. GTR is also working to increase the predictability and reliability of journeys on its network. It is working actively to reduce on-the-day cancellations, and is now updating its timetables on a Friday evening for the following week, enabling passengers to plan ahead more effectively. Alternative travel arrangements are in place. For example, passengers on the Brighton main line can have their Thameslink tickets accepted on Gatwick Express, and next month GTR will introduce a full temporary timetable across its network as the next step to improve reliability and performance for passengers.

It is worth noting that some parts of the GTR network, including all of Southern, are now experiencing more train services and better performance than ever before. However, I do not consider the service to be anywhere near approaching one that I or passengers would find acceptable and, as the Secretary of State said, we are examining why GTR is taking longer than Northern to improve services. The review that has been commissioned will look at whether GTR has met and is continuing to meet its contractual obligations in the planning and delivery of the May timetable.

[Mr Shuker]

Does the Minister believe that GTR should be operating the franchise at the next major timetable change in December 2018?

[Joseph Johnson]

That question will be addressed in the review, which is looking carefully at GTR’s performance and whether it has breached any of its contractual franchise commitments. That is not something that we can pre-empt. We are looking at it carefully in the review and, as the Secretary of State said in his opening remarks, nothing is off the table.

[Clive Efford]

The Minister says that, but why is Govia being allowed to re-bid for franchises or to bid for others?

[Joseph Johnson]

As the hon. Gentleman will understand, it is important that the Department acts consistently and treats train operating companies consistently across the industry. The Department is carefully reviewing whether GTR has breached any of its franchise commitments, and we will do that thoroughly, following all correct due processes, as everybody has a right to expect us to.

Let me turn to compensation. We are clear that passengers on the lines that have been severely affected by these issues will receive additional compensation. The Department is working closely with Network Rail, train operators and stakeholders to introduce a special compensation scheme as soon as possible. We have already recommended to the board of Transport for the North that passengers who buy weekly, monthly or annual tickets on affected Northern and TPE routes should be eligible to claim up to four weeks’ compensation. As part of the scheme, the industry will be providing financial support to Transport for the North to deal with other costs that have arisen from the disruption.

I expect the board of TFN to confirm the final details of the scheme by its next meeting on 28 June and for payments to begin for Northern in early July. The Secretary of State has also announced a compensation package for passengers who travel on affected Thameslink and Great Northern routes. As he said, it will follow the special compensation scheme for Northern and TPE. Finally, we are looking at options to further support the northern economy and expect Northern to fund a marketing campaign encouraging travel to affected areas by train, including the Lakes.

I hope that this has reassured right hon. and hon. Members of the seriousness with which the Government are taking the disruption facing passengers. We are taking action to resolve the problems as quickly as possible, to compensate passengers appropriately, and to learn the lessons that will prevent this happening again in the future.

Question put.

The House proceeded to a Division.

[Madam Deputy Speaker (Dame Eleanor Laing)]

I am about to close the doors, as I normally do after eight minutes, but I understand that there is a problem with the lifts in Norman Shaw. I am acutely aware that some colleagues are coming by wheelchair and other, more difficult means. I am therefore purposely delaying the closing of the doors, not for those who are already here, who I trust will vote as swiftly as possible, but for colleagues who are struggling, especially in wheelchairs. It is hard to believe that a lift was full and a colleague in a wheelchair could not get into it.

I am looking hopefully to see if we have succeeded—we have almost succeeded, but not quite. I could describe the wheelchair—[Interruption.] Thank you, Mr Wishart. It is a long time since I sparred with you. I could do with a point of order right now, which of course I cannot take in the middle of a Division. You do not normally get a filibuster from the Chair on the matter of closing the doors, but I am now satisfied that all colleagues who had difficulty in getting here because of a lift problem have had a chance to vote. It is hard to believe that other colleagues did not vacate the lift and allow the lady in the wheelchair to go in first, but that is up to them. Lock the doors!