Lord Bishop of London

The government recognises the importance of identification and support for the vulnerable in utility services. My officials in the Department for Business and Trade are engaging with regulators and other government departments to establish the best way to achieve this and encourage regulators to progress work in this important area.

We undertake continuous upgrading of the system to ensure its stability and extensibility.

Currently, we are considering all the modernisation options for upgrading the Tell Us Once service, part of which includes what type of review might be necessary. It also means better understanding how the service might expand to meet the needs of wider government in future.

We will continue to work closely with government partners, third parties and citizens to ensure the Tell Us Once service meets citizens’ expectations. The most recent internal evaluations in February 2025 of customer feedback show a satisfaction score of 92% for the online service.

We undertake continuous upgrading of the system to ensure its stability and extensibility.

Currently, we are considering all the modernisation options for upgrading the Tell Us Once service, part of which includes what type of review might be necessary. It also means better understanding how the service might expand to meet the needs of wider government in future.

We will continue to work closely with government partners, third parties and citizens to ensure the Tell Us Once service meets citizens’ expectations. The most recent internal evaluations in February 2025 of customer feedback show a satisfaction score of 92% for the online service.

Now that Parliament has voted to give the Terminally Ill Adults (End of Life) Bill a Second Reading, the Government will assess the impacts of the Bill.

This continues to be a matter for Parliament and, as the Bill progresses, members of Parliament, both Honourable and Right Honourable, will further debate and scrutinise the legislation and the Government will respect Parliament’s will.

Under the Care Act 2014, local authorities are responsible for how they support people with complex needs, including the commissioning of respite support and services for family carers.

The Government is committed to ensuring that families have the support that they need. In addition to core social care funding, local authorities can use the Better Care Fund and Accelerating Reform Fund towards funding for unpaid carer support, including short breaks and respite services.

Under the Care Act 2014, local authorities are responsible for how they support people with complex needs, including the commissioning of respite support and services for family carers.

The Government is committed to ensuring that families have the support that they need. In addition to core social care funding, local authorities can use the Better Care Fund and Accelerating Reform Fund towards funding for unpaid carer support, including short breaks and respite services.