Asked by: Lord Bishop of London (Bishops - Bishops)
Question to the Department for Work and Pensions:
To ask His Majesty's Government, further to the remarks by Baroness Jones of Whitchurch on 3 December 2024 (HL Deb col 395GC), what steps they are taking to upgrade the legacy technology systems in order to extend the operation of the Tell Us Once scheme in the future.
Answered by Baroness Sherlock - Minister of State (Department for Work and Pensions)
We undertake continuous upgrading of the system to ensure its stability and extensibility.
Currently, we are considering all the modernisation options for upgrading the Tell Us Once service, part of which includes what type of review might be necessary. It also means better understanding how the service might expand to meet the needs of wider government in future.
We will continue to work closely with government partners, third parties and citizens to ensure the Tell Us Once service meets citizens’ expectations. The most recent internal evaluations in February 2025 of customer feedback show a satisfaction score of 92% for the online service.
Asked by: Lord Bishop of London (Bishops - Bishops)
Question to the Department for Work and Pensions:
To ask His Majesty's Government what steps they are taking to produce a timeline for conducting a review of the Tell Us Once service.
Answered by Baroness Sherlock - Minister of State (Department for Work and Pensions)
We undertake continuous upgrading of the system to ensure its stability and extensibility.
Currently, we are considering all the modernisation options for upgrading the Tell Us Once service, part of which includes what type of review might be necessary. It also means better understanding how the service might expand to meet the needs of wider government in future.
We will continue to work closely with government partners, third parties and citizens to ensure the Tell Us Once service meets citizens’ expectations. The most recent internal evaluations in February 2025 of customer feedback show a satisfaction score of 92% for the online service.
Asked by: Lord Bishop of London (Bishops - Bishops)
Question to the Department for Work and Pensions:
To ask His Majesty's Government how the number of people earning less than the lower earnings threshold for statutory sick pay has changed over the last five years.
Answered by Baroness Stedman-Scott - Opposition Whip (Lords)
Information on the number of people earning less than the Lower Earnings Limit (LEL), over the last five years, is not readily available and would incur a disproportionate cost. This would require significant analysis to ensure the underlying data would be robust.
As set out in the 2019 consultation, “Health is Everyone’s Business”, it was estimated that there were around 2 million employees who earned below the LEL and were therefore ineligible for Statutory Sick Pay (SSP).
Asked by: Lord Bishop of London (Bishops - Bishops)
Question to the Department for Work and Pensions:
To ask His Majesty's Government what assessments they have carried out of proposed reforms to Statutory Sick Pay in the last 10 years.
Answered by Baroness Stedman-Scott - Opposition Whip (Lords)
Statutory Sick Pay provides a minimum level of income for employees who are unable to work and is both administered and paid for entirely by employers.
The Government continues to keep the system under review.
Asked by: Lord Bishop of London (Bishops - Bishops)
Question to the Department for Work and Pensions:
To ask His Majesty's Government how many people are currently receiving statutory sick pay; how many people are eligible to receive only statutory sick pay when unwell; and how many people earn less than the lower earnings threshold, making them ineligible for statutory sick pay.
Answered by Baroness Stedman-Scott - Opposition Whip (Lords)
Statutory Sick Pay is administered and paid by employers, so this information is not held by the Government. Therefore, we are not able to make a robust assessment on the number of people who are currently receiving SSP.
There is information on the type of sick pay usually paid from surveys of employers and employees. The most recent of these are a survey of employers conducted in 2018 (most recent publication in 2021) and a survey of employees conducted in 2014 (published in 2015). Links to both surveys can be found below:
As set out in the 2019 “Health is Everyone’s Business” consultation, it was estimated that there were around 2 million employees who earned below the Lower Earnings Limit (LEL) and were therefore ineligible for Statutory Sick Pay (SSP).