(9 years, 5 months ago)
Lords ChamberMy Lords, the Minister will recall that, during the debates on personal independence payments, warnings were expressed from all sides of your Lordships’ House about the dangers of rolling out this programme too rapidly, with some people possibly left exposed. He has told the House how long the average waiting time will be. Can he now tell the House the average amount of money involved for disabled people who have not received the funds that they are entitled to? What emergency provision is made for people who are, after all, some of the most vulnerable in our midst?
The delay is of course unfortunate for people and we have said that that is unacceptable. The money is back-dated to the point of claim. Where people have a serious problem, we have a complaints process which they can use and we can try to make redress through that.