UK Veterans Administration

Lord Beamish Excerpts

Thursday 25th November 2010 Commons Chamber

[Mr Robathan]

Ah, good. [Interruption.] He is quite well off, I think.

That joint approach brings me to the second requirement, which is co-ordination between providers. I think that the hon. Member for North Durham (Mr Jones), who used to do my job, will agree that the co-ordination between providers has not always been good. Ex-service personnel want services that meet their needs efficiently and effectively. They do not want to be shunted about, or to fall down the cracks. That has happened in the past, and it is still happening.

My hon. Friend the Member for Corby has referred to the efforts that the Service Personnel and Veterans Agency makes to co-ordinate the different services that ex-service personnel can call upon. Its helplines are very successful, for example, handling 150,000 to 200,000 calls each year. When I visited Norcross earlier this year, I listened to some of those calls, and heard good practical advice being given in a clear and sensitive way. I would like to put on record today my appreciation for what the SPVA staff do to assist ex-servicemen and women. Whether it involves managing pensions and compensation, staffing the helplines, delivering the veterans welfare service or issuing veterans badges—which are very popular—they make a real difference.

We must ensure that Government Departments work together as a matter of course. They need to take into account the needs and concerns of former service personnel at all stages of their work, from developing policy to delivering services on the ground.

[Mr Kevan Jones (North Durham) (Lab)]

I completely concur with the hon. Gentleman’s point about co-ordination at local level. We piloted the welfare pathway—I understand that he does not like that name—and I wonder whether he is going to roll it out further. It was all about getting people at local level talking to each other.