Francis Report: Update and Response

Debate between Jeremy Hunt and Diana Johnson

Wednesday 11th February 2015 Commons Chamber

[Mr Hunt]

Yes, and I remember the conversation I had with the hon. Gentleman about that issue. I will look into the case carefully. I am not saying that the NHS culture is changing today, because I think it is a very long journey. That is why it is important to have cross-party agreement. This is something that will take decades to happen. If we look at the best hospitals in the world, in England or abroad, we find that they get their culture right over decades. We must understand that. Breaking down those silos, putting patients first and making sure that that is not compromised, whatever the external pressures—that is the heart of the matter.

[Diana Johnson (Kingston upon Hull North) (Lab)]

When Pauline Lewin, a whistleblower, came forward in Hull to raise concerns about the then chief executive, Phil Morley, she found herself subject to hostility and bullying and has not been able to return to work—despite corroboration from a damning Care Quality Commission report, an ACAS report that established bullying and an independent KPMG report on financial irregularities. Meanwhile, the chief executive has moved on to another such post, earning £170,000 a year. I listened carefully to what the Secretary of State said—that he was “calling time on bullying…and victimisation” in the NHS—so will he reassure me that that will apply to this case, which his Department is currently investigating?

[Mr Hunt]

I remember the good meeting I had with the hon. Lady and the former Secretary of State about that issue, which we are looking into. I hope she will understand that it would not be right for me to comment on that individual case, but let me say that it seems to exemplify exactly how things have gone wrong. That is why we need to look into it very carefully. We need to create a culture through which the management actually want to listen to their staff. I do not want managers to do so because of something I say; I want them to feel that they want it happen. It is as much about making sure that organisational priorities are correctly set from the centre, as it is about changing the law.

NHS Major Incidents

Debate between Jeremy Hunt and Diana Johnson

Wednesday 28th January 2015 Commons Chamber

[Mr Hunt]

I will take no lessons in stamping out news stories on poor care because I am worried about the impact on reputation. That is what happened when the shadow Health Secretary was behind my desk, and it was totally unacceptable. That is why we had a clutch of hospitals where poor care was swept under the carpet year in, year out because a Labour Government did not want bad news to come out in the run-up to an election. It was a disgrace and this Government are putting it right.

[Diana Johnson (Kingston upon Hull North) (Lab)]

Two weeks ago I asked the Secretary of State about a comment that had been made to me by a senior clinician in Hull that the trust in Hull at Hull royal infirmary had been on internal major incidents on and off since December. The Secretary of State told me that that was not really an issue and that it was down to the trust, but the documents that have been produced today show that the real reason is that it is politically much more expedient to have an internal incident than to declare one externally and get all the bad publicity and reputational risk mentioned in the document to which my right hon. Friend the shadow Secretary of State referred to. That is the case, is it not?

[Mr Hunt]

Let me make two points to the hon. Lady. When I talk to the House about the number of major incidents, we make no distinction between internal and external incidents. We talk about them all as major incidents. There is no benefit, if one looks at it in that way, to Ministers from it being either an internal or an external incident. What matters is the right thing for patients. Rather than trying to politicise the issue and turning it into a political football, the Opposition should listen to Dame Barbara Hakin, chief operating officer of the NHS, who said clearly today that the decision was nothing to do with Ministers, they did not know about it and it was not taken at the request of Ministers. Labour should concentrate on supporting the NHS where it could do with its help—in Wales today.

National Health Service

Debate between Jeremy Hunt and Diana Johnson

Wednesday 21st January 2015 Commons Chamber

[Mr Hunt]

I will make some progress because I want to answer some of the questions asked by the right hon. Member for Leigh. One reason for the pressure I have outlined is that people increasingly expect to get medical care 24/7, just as they are able to bank, shop and book their holidays 24/7. The NHS cannot be King Canute and try to stop that—I am not blaming patients, but that is how patient expectations are changing, and we need to give them better alternatives to turning up in A and E.

Over the past two years, we have expanded weekend and evening GP appointments for more than 5 million people. We have also rolled out the 111 service, which now handles—these are the facts—three times more calls every year than its predecessor, NHS Direct. The right hon. Gentleman criticised 111, so let us look at the facts. Of those who call 111, 30% say they would have gone to A and E but decided not to as a result—that is 2 million journeys to A and E and around 600,000 ambulance call-outs avoided because of 111. Unlike NHS Direct, one third of all 111 centres can now access a summary of people’s GP records, and that will apply to nearly all 111 centres this year. Not only can people talk to a doctor or nurse, as they did with NHS Direct, but if they give consent they can do something that they could never do under NHS Direct and talk to someone who knows about them and their medical history.

Another big challenge facing A and Es is the increasing complexity of the illnesses that people are presenting with, including many older people with conditions such as dementia, diabetes or asthma. Such people often end up being admitted to hospital rather than treated and sent home, and that is not just challenging for the system; it is often wrong for the individual. A busy A and E can be the worst possible place for a frail, older person with dementia, which is why in our vision for the NHS every vulnerable person has a doctor who is continually responsible for their care, whether or not they are in hospital, and who ensures that they have proper care wrapped around them, thereby reducing the likelihood of emergency hospital admissions. Too often, that does not happen. Too often, the buck stops with no one. That is why, this year, we reversed the 2004 decision and brought back named GPs with personal responsibility for everyone aged 75 and over. That is helping 4.5 million people. With 800,000 of the most vulnerable people, we are going even further, giving them guaranteed rights to prompt and proactive care from their GP.

On social care, for too long, some of the most vulnerable people in our country have suffered from disjointed care with NHS and social care systems that, rather than talk to each other, constantly try to pass the buck. For the first time from this April, we have required all local authorities and NHS organisations to work together to plan care in a joined up and seamless way, as part of the better care programme.

[Diana Johnson (Kingston upon Hull North) (Lab)]

Will the Secretary of State give way?

[Mr Hunt]

I am going to make progress.

When that happens, we should see, for the first time ever, not an increase but a reduction in emergency hospital admissions. For patients, that will mean something important: a doctor or nurse will be in charge of every person in the social care system; medical records will be shared, so that people get safer and more joined-up care; and joint teams will work together across the NHS and social care systems, rather than the silos and boundaries that have plagued the system till now.

The Government have never pretended that the challenges facing the NHS are straightforward, but with more doctors, more nurses, more operations and safer care than ever before, we have shown our commitment to that most precious institution. We have put our money where our mouth is, with protection for the NHS budget during cuts, financial help this winter and support for the NHS’s plan for the future. More important than the money are the values behind it: our passion for the highest standards of compassionate care for every person who needs the NHS. Good care, not clever politics, is the future for our NHS.

A and E (Major Incidents)

Debate between Jeremy Hunt and Diana Johnson

Wednesday 7th January 2015 Commons Chamber

[Mr Hunt]

The services that the Ipswich team have been delivering are absolutely brilliant, and I congratulate them. I thank my hon. Friend for his support for their work, which I know is so important for the people of Ipswich.

[Diana Johnson (Kingston upon Hull North) (Lab)]

The Secretary of State said that 14 major incidents have been declared. I am told by a senior front-line worker that many hospitals are declaring internal major incidents—they have done so for some time—because that is more politically expedient and does not get into the press. How many internal major incidents have been declared in the past month?

[Mr Hunt]

To my knowledge, over the past few weeks there have been 15 major incidents, including internal ones. Three have now been stood down, making a total of 12 at the moment.

Oral Answers to Questions

Debate between Jeremy Hunt and Diana Johnson

Tuesday 15th July 2014 Commons Chamber

[Mr Hunt]

I thank my hon. Friend for his question. He is right that the chief inspector raised concerns about some issues that persist at Medway. It is important to praise the staff for the progress that they have made in the past year. We have put in place 113 more nurses, the Bernard dementia unit, which has made some really good progress, and a twinning arrangement with University Hospitals Birmingham, which is one of the best in the country. There are some encouraging signs. I wish to reassure him and his constituents that we will stop at nothing to ensure that we turn that hospital around

[Diana Johnson (Kingston upon Hull North) (Lab)]

The former chief executive of Hull and East Yorkshire Hospitals NHS Trust, Phil Morley, left his post suddenly just before the publication of a very poor Care Quality Commission report, leaving behind a culture of bullying in the trust. Is the Secretary of State as surprised as I am that he has now been appointed chief executive of a hospital in Essex?

[Mr Hunt]

I do not know the details of the individual case, and it would not be right for me to comment. However, what I will say is that we have changed the rules to prevent people who are responsible for poor care from popping up in another part of the system. From now on, when trusts appoint people to boards, they can check their prior records on a central database administered by the CQC. Let me tell the hon. Lady that we are absolutely determined to change the culture in the NHS so that we stamp out the bullying and intimidation that were such a factor for so many doctors and nurses for many years.

NHS Investigations (Jimmy Savile)

Debate between Jeremy Hunt and Diana Johnson

Thursday 26th June 2014 Commons Chamber

[Mr Hunt]

I hope my hon. Friend will forgive me if I do not try to predict Kate Lampard’s recommendations before she makes them, but I think the obvious question to ask is whether we have the procedures in place that ensure that someone like Savile would not be given the keys to an institution in the way that he was. I do not believe that would happen today. My understanding of the way that NHS organisations work is that it would be impossible for someone to be given the freedom of a trust in the way that he was at Broadmoor, but I do not want to take that as a fact. I want Kate Lampard to look at that, so that we can be absolutely sure that it would not happen. I think the other obvious area for her to consider is the functioning of the disclosure and barring scheme, and to make sure that it really is set up in a way that would make it more likely for us to catch someone like Savile. Again, I think it is likely that he would be caught by the DBS, but I would like Kate Lampard to look at that and give me her views.

[Diana Johnson (Kingston upon Hull North) (Lab)]

I am not sure that I share the Secretary of State’s view about Jimmy Savile being caught by the procedures now in place through the DBS, but I want to ask him this: under changes introduced by this coalition, a regular volunteer at a children’s hospital—acting, for example, as a reading volunteer on the ward—will not require a Criminal Records Bureau check, and given the harm done by the revelations about Jimmy Savile, I am sure that will cause concern to millions of parents around this country, so does the Secretary of State share that concern, especially in the light of the NSPCC’s comments this week that the pendulum has swung too far towards the abuser by the changes that his Government have introduced?

[Mr Hunt]

I do not agree with that. The CRB checks that were introduced by the last Labour Government were a very important step forward when they started in 2002, but what is also important, as I am sure Labour recognises, is that they have limitations, because they identify whether someone has a criminal record. Jimmy Savile was never convicted of a criminal offence, so CRB checks alone would not have stopped this abuse. That is why we need a broader system, which is what the disclosure and barring scheme is intended to be. It is deliberately set up as something that is risk-profiled, so the higher the risk, the higher the standard of investigation, but that is one of the things that Kate Lampard will look at and we need to listen to what she says when she gives us her final report.

Patient Safety

Debate between Jeremy Hunt and Diana Johnson

Tuesday 24th June 2014 Commons Chamber

[Mr Hunt]

I would agree with that, and I am grateful to my hon. Friend for talking to me on many occasions about the issues at North Cumbria hospital and for sharing his determination to turn things around— [Interruption.] I find it extraordinary that Labour Members are making all this noise. My hon. Friend will know that that hospital had to give £3.6 million in compensation to just one person because of an appalling mistake when Labour was in power. They should be welcoming these changes, not criticising them.

[Diana Johnson (Kingston upon Hull North) (Lab)]

On 1 May I asked the care Minister why there had been a 60% drop in the number of people barred from working with vulnerable adults in the health and social care sector, and an even bigger drop of 75% in those barred from working with children. The Minister said that he was going to investigate, but I have heard nothing since. Does the Secretary of State share my concern that fewer unsuitable people are being barred from working in the social and health care sectors on his watch?

[Mr Hunt]

I do not know the answer to that question, so I will look further into the matter and get back to the hon. Lady.

Mid Staffordshire NHS Foundation Trust

Debate between Jeremy Hunt and Diana Johnson

Tuesday 19th November 2013 Commons Chamber

[Mr Hunt]

Our intention is that the maximum period when a hospital is put into special measures should never be longer than a year. After that, if it is not making significant progress, there is the possibility of it being put into administration. The reason for that, precisely as my hon. Friend said, is that we cannot let poor standards and poor care persist over a long period. I am pleased about the progress made at Medway Maritime in recent months; Frimley Park, which is my local hospital, delivers truly outstanding care. He is absolutely right to say that it should never have taken so long to get to the heart of the problem.

[Diana Johnson (Kingston upon Hull North) (Lab)]

The Secretary of State said that it is impossible to deliver safe care without a safe staffing level, which of course depends on resources. Under the coalition’s new funding formula, Hull NHS is due to lose £28 million, and it will not get any money for the A and E winter pressures that are bound to happen. How does he think that that will help safe staffing levels in Hull?

[Mr Hunt]

The funding formula is decided independently, and no final decision has been made. The decision will be made by NHS England, which I know is looking at that at the moment. It has to decide equitably across the whole country, based on need, population, social deprivation and other factors. Like the hon. Lady, I am waiting to see what it decides.

Accident and Emergency Departments

Debate between Jeremy Hunt and Diana Johnson

Tuesday 10th September 2013 Commons Chamber

[Mr Hunt]

I would be delighted to go to Princess Alexandra hospital, where I am sure the work is indeed excellent. I agree with my hon. Friend’s fundamental point, which is that this Government took the very difficult decision not just to protect the NHS budget, but to increase it. That was described as irresponsible by the right hon. Member for Leigh (Andy Burnham). We are spending £600 million more in real terms this year than we would have spent if we had followed his advice. That makes a very big difference to hospitals such as that in my hon. Friend’s constituency.

[Diana Johnson (Kingston upon Hull North) (Lab)]

Will the Secretary of State be clear: did the risk register warn the Government that their reorganisation would hit the A and E performance targets?

[Mr Hunt]

There has been exhaustive analysis of the problems in A and E departments and whenever I have visited such departments I have not heard a single person say that the reorganisation was the cause of them. What they talk about is the underlying problems, which we are addressing today.

Children’s Heart Surgery

Debate between Jeremy Hunt and Diana Johnson

Wednesday 12th June 2013 Commons Chamber

[Mr Hunt]

If there are management consultants responsible for what went wrong, I am sure that the NHS will draw the appropriate conclusions.

[Diana Johnson (Kingston upon Hull North) (Lab)]

I am pleased to hear that care pathways as a whole will be looked at and given consideration. Will the Secretary of State confirm, as he made clear in response to a number of questions, that the genuine concerns of constituents, including mine in Hull, will be listened to? Transport and access are very important to my constituents because of the city’s geographical location. Whoever makes these decisions should fully understand the geography of the country and be able to make a proper decision.

Heart Surgery (Leeds)

Debate between Jeremy Hunt and Diana Johnson

Monday 15th April 2013 Commons Chamber

[Mr Hunt]

I agree with my hon. Friend. There are two types of reason for people going into hospital. With geriatric care, for example, there are clear advantages in someone being treated as near as possible to their home. All other things being equal, it makes sense for people to be treated where it is easy for friends and family to visit them, as that can aid recuperation and convalescence. When more complex surgery is required, however, there is clinical evidence that mortality rates are better if we specialise surgery in a fewer number of centres. That is the debate that we are having about children’s heart surgery, and I hope to resolve the matter as quickly as possible.

[Diana Johnson (Kingston upon Hull North) (Lab)]

Given that the Safe and Sustainable review is being dogged by so many problems, and given the inaccuracies and the prejudice against Leeds in particular, has the Secretary of State thought about scrapping the whole process?

[Mr Hunt]

That is the subject of legal proceedings at the moment, and I want to ensure that we have a process that is fair and that is recognised to be fair by all the people who are affected by this possible decision. I therefore want to ensure that the decision will be judicially robust, but I also want to get independent advice from the IRP before I make my final decision. If that means that it takes longer to get to a decision, then I am afraid that that might be the case, but the most important thing is to get to a decision that is fair and that is recognised to be so.

Mid Staffordshire NHS Foundation Trust

Debate between Jeremy Hunt and Diana Johnson

Tuesday 26th March 2013 Commons Chamber

[Mr Hunt]

My hon. Friend is right: we have to ensure that the inspectorate works in the successful way that Ofsted has worked in the school system, and does not make the mistakes that have been made by other regulators inside the NHS system. It is important that it is based on respected peer review, is thorough and is respected in terms of the input that it is able to give hospitals on improving their performance. We will work hard to make sure that we deliver that.

[Diana Johnson (Kingston upon Hull North) (Lab)]

Who is expected to pay for the additional year that nurses will spend as health care assistants?

[Mr Hunt]

We are piloting the scheme to ensure that we do not end up discriminating against nurses for financial reasons. We want to attract the best people into the profession, whatever their financial background.

Social Care Funding

Debate between Jeremy Hunt and Diana Johnson

Monday 11th February 2013 Commons Chamber

[Mr Hunt]

I can absolutely confirm that, yes.

[Diana Johnson (Kingston upon Hull North) (Lab)]

On the financial products that will be available, will the Secretary of State produce evidence so that constituents in Hull can find out what kind of figures we are talking about as regards their protecting themselves for the future?

[Mr Hunt]

I am making the announcement today, so we have to give the financial services industry some time to respond to the proposal. However, the indications are encouraging, and I think that we will all see, in plenty of time for the 2017 start of this plan, what products are available. There may be separate products, but it may also be something that becomes part of people’s pension planning. In the same way that people decide what arrangements they want in their pension for an annuity and for a lump sum payment, payment towards these costs up to the level of the cap may become another part of the pension plan. We need to let the pension and insurance industries have the time to respond and to come up with these plans.

Leveson Inquiry

Debate between Jeremy Hunt and Diana Johnson

Wednesday 25th April 2012 Commons Chamber

[Mr Hunt]

I am afraid the evidence is in black and white. They did not want to take on the Murdoch empire.

[Diana Johnson (Kingston upon Hull North) (Lab)]

The ministerial code is very clear that the Minister is responsible for the actions of his special adviser. On that basis, was the Secretary of State negligent in not finding out what his special adviser was doing and controlling him? For the fifth time, did the Secretary of State ask for him to be appointed as the point man?

[Mr Hunt]

For the fifth time, the arrangements were approved by the permanent secretary. I do not think there was any process of me asking for certain people to play certain roles. As I said, I think it was a more fluid process than that, but the permanent secretary approved the processes that were happening.

Oral Answers to Questions

Debate between Jeremy Hunt and Diana Johnson

Thursday 15th December 2011 Commons Chamber

[Mr Hunt]

That is why next year we will have the biggest ever marketing campaign to encourage people to take a holiday at home. It is designed to encourage the whole UK not to take for granted what we have on our doorstep. I know that my hon. Friend has great local stories, such as the Pendle witches, which he would like the whole country to find out more about, and next year is the moment to do so.

[Diana Johnson (Kingston upon Hull North) (Lab)]

What discussions has the Olympics Minister had about the security implications of the cuts to police funding and the changes to control orders, which will allow very dangerous people back into the capital in the months leading up to the games?

Phone Hacking and the Media

Debate between Jeremy Hunt and Diana Johnson

Monday 11th July 2011 Commons Chamber

[Mr Hunt]

I will happily pass on the hon. Lady’s request to the Prime Minister, who will make a decision on what he wishes to place on the public record.

[Diana Johnson (Kingston upon Hull North) (Lab)]

Due to the confusion about who knew what and when in Downing street, is it not about time that the Cabinet Secretary was asked to conduct a review and get to the bottom of who knew what and when?

[Mr Hunt]

With respect to the hon. Lady, we have two independent reviews, one of which is looking into all illegal and improper activity, and the other of which is looking into press ethics. I think that all the activities about which she is concerned will be covered.

Oral Answers to Questions

Debate between Jeremy Hunt and Diana Johnson

Monday 25th October 2010 Commons Chamber

[Diana R. Johnson (Kingston upon Hull North) (Lab)]

T1. If he will make a statement on his departmental responsibilities.

[The Secretary of State for Culture, Olympics, Media and Sport (Mr Jeremy Hunt)]

During the summer, despite the pressures of the comprehensive spending review, we made good progress in our priority areas of tourism, philanthropy, broadband roll-out, local television and the schools Olympics. We will have announcements on all those areas before Christmas.

[Diana R. Johnson]

Many of my constituents have contacted me, concerned about the local independent BBC news that runs in East Yorkshire and Hull through Radio Humberside and programmes such as “Look North”. There is great concern that, because of the cuts to the BBC budget, areas such as East Yorkshire will lose that local independent news. What guarantee can the Minister give me that we will continue to have that?

[Mr Hunt]

There is no bigger supporter of local news than me. I made it one of the most important parts of our media policy, but if we are to have a thriving local media sector, people in the sector need an assurance that the BBC will not undertake more local activity than it does; otherwise, they simply will not take the risk of setting up newspapers, radio and television stations, and so on. We have come to a very good solution in this licence fee settlement, which is that the BBC has made a commitment that it will go no more local than it does currently. It is confident that it will be able to continue with its current obligations for the period of the settlement.