Oral Answers to Questions

Debate between Helen Hayes and Thérèse Coffey

Thursday 21st February 2019 Commons Chamber

[Helen Hayes (Dulwich and West Norwood) (Lab)]

10. What recent discussions he has had with Cabinet colleagues on tackling air pollution around schools and hospitals.

[The Parliamentary Under-Secretary of State for Environment, Food and Rural Affairs (Dr Thérèse Coffey)]

My right hon. Friend the Secretary of State launched the clean air strategy last month alongside the Secretary of State for Health and Social Care. That has been welcomed by the World Health Organisation as an example for the rest of the world to follow. As I referred to earlier, we continue to deliver our £3.5 billion plan to reduce roadside nitrogen dioxide concentrations.

[Helen Hayes]

In my constituency, parents, schools and our local councils are working hard together to introduce school streets: timed road closures and a drop-off and pick-up time close to schools to reduce pollution, encourage cycling and walking and increase awareness of the urgent need for action on air pollution and climate change. Will the Secretary of State commit to a fully funded nationwide programme of school streets?

Water Supply Disruption

Debate between Helen Hayes and Thérèse Coffey

Tuesday 6th March 2018 Commons Chamber

[Helen Hayes (Dulwich and West Norwood) (Lab)]

In my constituency, we have had a Thames Water leak or burst every single week of the winter. The pipe network is crumbling and causes constant problems, but it is not a surprise. The unforgivable thing about this week’s water supply problems has been the total lack of a robust emergency plan for a situation that anyone could have predicted would occur sooner or later.

Thames Water customers, faced with no water supply, have been unable to contact the company by phone or via the website, and have not had access to up-to-date detailed information, while the distribution of emergency supplies has been delayed, patchy and chaotic. There has been no plan for getting water to customers not already registered as vulnerable, but who are nevertheless unable to carry bottles of water long distances.

Thames Water made pre-tax profits of £638 million last year. There is simply no excuse for not having robust emergency plans in place. The failings this week have been appalling, and they have exposed an organisation that is not fit for purpose. Will the Minister now commit to ensuring automatic compensation for all Thames Water customers who have been without water this week, and to reforming our water industry to ensure its resilience for future emergencies?

[Dr Coffey]

I fully understand why the hon. Lady is so angry on behalf of her constituents. It is right that Thames Water is very much under the spotlight, and I am angry with it, too. This is a recurring pattern, but we should recognise that there has been a change of ownership and a change of leadership. I am absolutely determined that Thames Water customers should receive a far better service than they are now receiving.

It is not in my power to compel the water companies to give compensation. However, I can tell the hon. Lady that Thames Water is proactively going around to her constituents door to door in the 5,000 properties affected. It has been working through the problems with the airlocks. [Interruption.] I am just flagging up to the hon. Lady the information that I have received. I know that there was a particular problem with one of its service reservoirs, which it has now fixed, but that has caused further problems along the way.

I will of course make sure that we keep pressing Thames Water because, frankly, it has not delivered what it should be doing. I expect a full review from Ofwat that will particularly focus on its performance.