Social Housing Standards

Baroness Hayman of Ullock Excerpts

Wednesday 16th November 2022 Lords Chamber

[Baroness Hayman of Ullock (Lab)]

My Lords, I thank the Minister for repeating the Statement from the other place. I am sure we all agree with Secretary of State Michael Gove that Awaab Ishak’s death, after months of living in a mouldy home, is an unacceptable tragedy, so we support the Government in bringing forward legislation to ensure that housing associations responsible for social housing are held to account. Yet I also draw attention to the Housing Ombudsman, who has recently drawn attention to “a dramatic increase” in cases of damp and mould. Last month, it issued a special report on Clarion Housing in which it says:

“The landlord’s approach was often inconsistent, which seriously impacted residents. It did not have a sufficiently robust and detailed policy in place, and the policy aims that it did have were not met in practice.”


It says that recurring themes included

“a failure to accurately diagnose the cause of damp within a reasonable timeframe, poor communication with residents, and failures to update residents on inspection findings and the actions to be taken.”

So, sadly, this case is not an isolated one. This attitude by housing associations is clearly unacceptable and must be tackled urgently.

I have a number of questions for the Minister on these issues. New regulation is clearly important and welcome, but there is also a funding crisis for local authorities, which need to invest in their social housing stock, and this will be a roadblock to improvement if not addressed. What are the Government doing to support investment in social housing, and the monitoring of standards and enforcement? Every year, £38 million is spent on treating damp and mouldy homes. With energy bills shooting up, this winter will likely lead to a further spike in mould problems. Damp is also more likely in homes that are excessively cold and more expensive to heat. Will the Minister confirm what steps the Government are taking to retrofit and insulate older social housing stock? Will she commit to sufficient new resources being allocated to the regulator to allow it to effectively perform its inspection role and any new duties that will arise from the Social Housing (Regulation) Bill?

While this Statement mainly focuses on social housing, there are equivalent concerns about private rented properties. One in four private renters is living in fuel poverty. Generation Rent research has found that, for every three serious hazards that councils identify in private rented homes, local government inspectors issue just one formal enforcement notice. The majority of tenants are simply not being protected.

The Government have said they will apply the decent homes standard to the private rented sector, which we strongly support. The consultation on this closed on 14 October, so can the Minister tell your Lordships when the results of the consultation will be published and when we are likely to see the long-promised renters reform Bill? Will she confirm that the Government will commit to the abolition of Section 21 to give tenants greater confidence to complain about unsafe conditions, to ensure minimum standards and landlord registration so that landlords are truly accountable for the properties they let out, and to give stronger powers to councils to take action against landlords who break the law?

When a local authority has a selective licensing scheme, it is more proactive in enforcement. However, it concerns us that the Government seem to be taking a very cautious approach to these schemes. Can the Minister explain why, when they clearly seem to be having a positive impact on standards?

Finally, I draw attention to the Statement’s very welcome recognition of the serious matter regarding the way in which the housing association behaved towards the family. As the Statement says, their lawyer said that racism and cultural prejudice played a role in their treatment and the handling of their complaints, which is clearly disgraceful. Recent government statistics show that white British households were less likely to live in damp conditions than other ethnic groups: while the figure for white British households is 3%, mixed white and black Caribbean is 13%, Bangladeshi is 10%, black African 9% and Pakistani 8%. I am sure the Minister recognises that this is a serious matter. Does she agree that this is a clear problem of inequality that must be addressed and that these complaints about racism must be thoroughly investigated?

We are pleased that the Government refer to support for this. It is the response we need, but we also need action. We expect the Government to stick to their promise that they will act immediately.

[Lord Stoneham of Droxford (LD)]

I too thank the Minister for repeating the Statement. I am standing in for my noble friend Lady Pinnock, who cannot be here tonight; I have 15 years of experience in chairing a housing association, so I hope that I can contribute some constructive points.

This Statement follows a personal tragedy for the Ishak family in Rochdale. We should convey our sympathy and support for them, but the best thing we can do is reduce the possibility of this happening again. However, in my experience, social housing is not easy or straightforward, but complex. Some of the housing stock is far from up to standard, some tenants have very complex social needs and investment in this sector is switched on and off with each change of government, which also has further implications. The regulation regime and regulators also change frequently—three times during my 15 years—which means a loss of experience and knowledge of housing associations and a weaker regulator as a result.

Sadly, one of the problems is that too many tenants in social housing feel a lack of respect. They are demoralised. Anyone who has canvassed such housing knows that one of the biggest problems is getting them to vote, with the consequence that they do not get the all-round, cross-party political attention that they should.

I will make three points relevant to this case. First, maintenance is always a variable expenditure, depending on the state of finances of housing associations. It is easily switched off and the consequences follow much later. This is why, in looking at the funding of social housing, the Government need to look at not just new development and building, which is already inadequate, but at what is being invested in improving and maintaining the stock. I always had to fight in the housing associations that I chaired; investing in development is attractive but the stock is the most important thing, because the tenants are often paying for the new developments through their rents and therefore they need improvements too. That must always be respected by housing associations and the Government.

Complacency culture is a problem. There are some fantastic people working in the housing sector, to whom we should give respect, but there are a minority of housing associations and managers who are inadequate. It is too easy for the bad associations to run themselves for the convenience of staff and not tenants. In every housing association I have been involved in, whether you like it or not, you have to fight to make people think that it is simply not good enough to say, “This is good enough for them.” You need higher standards than that. Tenants need to be at the forefront and have respect.

Finally, we always need to learn from mistakes and seek to improve, but there is a danger with blame culture. It is very easily politically to say, as the Statement does,

“The time for empty promises of improvement is over, and my department is now naming and shaming those who have been found by the regulator to have breached consumer standards”.


I agree that we should expose that, but we also need to be aware of the unintended consequences. If that stops an openness and a willingness of people to admit mistakes, we will have a worse situation.

It is important to ask why the Regulator of Social Housing, after two years of this case, is only now considering whether the Rochdale association is up to scratch. Where has it been? Did the housing association in Rochdale alert the regulator at an early stage that it had a severe problem, and what has it done over the past two years to address these issues? That seems pretty important. I accept that naming and shaming has a role, but not if it leads an organisation to cover up and disguise mistakes. I give the example of the airline industry: we would never be where we are in the airline industry if we spent all our time naming and shaming rather than trying to deal with mistakes and errors and improve the safety record.

So I would like to end with three questions to the Minister. First, is there enough social housing stock in the system to allow housing associations to move people where improvements are needed on the existing stock? I would identify that as almost certainly a major problem that needs addressing. Secondly, are the Government happy with the speed of the Social Housing Regulator in intervening in this case? Did it wait until the end of this case before it intervened? Surely it should have been involved at a much earlier stage, and somebody, if they were running a housing association, should have alerted the housing regulator to the problem. If the Manchester Evening News was involved, I cannot believe that it was not in contact with the regulator—so what has it been doing over the last few months such that we are now waiting for it to make its judgement?

Thirdly, will there be much more attention paid by the Government to improving our housing stock in all sectors, rented and owner occupation, to phase out outdated housing? Surely, we need to do this as part of the insulation programme, but it is fundamental to the problem that we are talking about today that not enough attention has been placed on improving existing housing stock.

--- Later in debate ---

[Baroness Scott of Bybrook (Con)]

I absolutely agree with my noble friend. That is the culture change we need to embed in the sector and the Social Housing (Regulation) Bill is the catalyst for this. I know that professional qualifications are an issue, but the Government have made it very clear that they want the staff working in housing associations to have the right knowledge and skills, and particularly empathy with tenants. That applies in every sector. Training is necessary and will come. The regulator will certainly be looking at these issues as it moves forward to taking on responsibility for not just the financial issues within the sector but the consumer issues.

[Baroness Hayman of Ullock (Lab)]

The noble Baroness said that she would look through Hansard and write to us. Could she look at when we are likely to see the passage of the renters reform Bill? We have talked about the importance of private rented housing compared with social housing and the Bill is critical to making progress, so I would be grateful for a response on that.

[Baroness Scott of Bybrook (Con)]

I will. I am sorry; I forgot that. I will probably give an answer in the debate tomorrow.