Rail Ticket Offices

Debate between Afzal Khan and Huw Merriman

Thursday 6th July 2023 Commons Chamber

[Huw Merriman]

The changes mean that some staff may be best deployed on the platforms, because that is where they are seeing most of the passengers and some of them need their help. There may be other situations where it makes more sense for that member of staff to be near where they are currently positioned because of the design of the station. The idea is that each station is looked at, so that when a member of the public decides to fill in the consultation, they will get a dropdown, which will locate the station in which they are interested and then they can provide their comments. The passenger groups will then look to see whether what is proposed will work. If it does not, that is a different matter. I can give my hon. Friend the assurance that the train operators and the passenger groups will make their determinations on a case-by-case basis. Where things do not make sense, those changes will not just be put through to make for a worse experience.

[Afzal Khan (Manchester, Gorton) (Lab)]

The announced closure of 45 railway ticket offices across Greater Manchester, including at Levenshulme and Gorton stations, will be to the detriment of my constituents who depend on them. Just when we should be encouraging travel by rail to reduce our carbon footprint, this measure will push people away from our great British railways. We should be trying to make train travel easier, cheaper and more accessible, so why are the Government acting against the interests of the public?

[Huw Merriman]

I re-emphasise that the aim of these measures is to redeploy staff who are currently underutilised and who are not seeing the passengers that they used to because passenger habits have changed. Those staff will be freed up to work in other areas where they can not only sell the ticket to the passenger, but also help them with information and cater for any particular accessibility needs on the platform. This is all about making for a better passenger experience. All I can say to the hon. Member is that he has the consultation and he should complete it. He will find that things such as this happen in all walks of life and in train stations as well. Manchester has looked at using ticketless travel. Tyne & Wear Metro has just done this and London Underground has done it for years. It actually works and it gives a better passenger experience and that is what I am determined to see the train operators deliver through this change.

Oral Answers to Questions

Debate between Afzal Khan and Huw Merriman

Thursday 8th June 2023 Commons Chamber

[Afzal Khan (Manchester, Gorton) (Lab)]

2. When he plans to make a decision on which projects will receive funding from the Access for All programme.

[The Minister of State, Department for Transport (Huw Merriman)]

We are currently working with Network Rail to assess over 300 stations nominated for Access for All, and we aim to make a determination later in 2023 for funding beyond 2024. I hope to be in a position to announce the list of successful projects later this year, in anticipation of securing further funding in the following year.

[Afzal Khan]

I, too, associate myself with the Secretary of State’s comments about the rail crash in India.

The response from the Department for Transport has always been “later”, “soon” or “in due course”, so I ask the same simple question I have asked every rail Minister since 2017: will the hon. Gentleman come to Manchester to meet Levenshulme station users to talk about access and accessibility?

[Huw Merriman]

I have recently come back from a very positive trip to Manchester, where I met stakeholders. I have no doubt that I will be there again soon, and I would be very happy to call in on the hon. Gentleman and his campaign. We have delivered step-free access to more than 200 stations through Access for All, and we have made improvements at 1,500 other stations. I look forward to working with him and his project, which I will visit next time I am up.