Asked by: Angela Eagle (Labour - Wallasey)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, with reference to page 33 of his Department's Annual Report and Accounts, what proportion of Jobcentres provide access to the Employment Advisers in NHS Talking Therapies programme as of 23 April 2024.
Answered by Mims Davies - Minister of State (Department for Work and Pensions)
As well as providing employment support, Jobcentre Work Coaches can signpost to NHS Talking Therapies, which can be accessed via self-referral.
Jobcentres do not provide direct access to Employment Advisers in NHS Talking Therapies.
Employment Advisers and Work Coaches often work together to support NHS Talking Therapies clients - who are in contact with JCP - to find work, return to work from sick leave and remain in work.
The Employment Advisers in NHS Talking Therapies programme is currently being rolled out across England. All NHS Talking Therapies providers in England are on track to have Employment Advisers in post during 2024/25.
Asked by: Angela Eagle (Labour - Wallasey)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what information his Department holds on the average distance benefit recipients need to travel to their assigned Jobcentre; and what the greatest distance for a recipient was in the latest period for which data is available.
Answered by Jo Churchill - Minister of State (Department for Work and Pensions)
The information requested is not readily available and to provide it would incur disproportionate cost.
Asked by: Tahir Ali (Labour - Birmingham, Hall Green)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what steps his Department has taken to support unemployed people in Birmingham with (a) skills training and (b) financial management.
Answered by Jo Churchill - Minister of State (Department for Work and Pensions)
In Birmingham, our local Jobcentre Plus partnership teams are working directly with colleges and training providers to ensure claimants have access to the right skills support. Our successful Sector Based Work Academy Programmes (SWAPs) have seen almost three hundred customers in Sparkhill take up this support in the last year. This provision includes pre-employment training, work experience and a guaranteed job interview across a variety of sectors, with further SWAPs available with employers such as HS2, Compass Group, Air Scaffolding, Weatherspoon’s, and Jet 2.
In the Hall Green constituency, we have recently supported customers into jobs in the hospitality sector through English for Speakers of Other Languages (ESOL) provision based at Sparkhill Jobcentre. Customers have also taken up non-teaching roles within local schools through the skills training we have set up with Pineapple Recruitment, and Sparkhill Jobcentre staff work closely with Joseph Chamberlain College to support claimants move into self-employment.
We are committed to ensuring that all staff can identify and signpost customers to the financial support they require. Across all our Jobcentres in Birmingham, Work Coaches have regular conversations with customers about the Flexible Support Fund (FSF) and how this can help to remove barriers to work, such as support with childcare costs.
The ‘Move In Move On’ programme helps customers in supported accommodation to move into work via a partnership with the Salvation Army. This programme offers financial education, tenancy skills and employability. We also work with The Money House which offers a financial education course to support 16–25-year-olds with banking, budgeting, and spending habits to support in reducing youth homelessness.
To help facilitate signposting discussions with customers, staff have access to a database of national and local support information, the District Provision Tool, which ensures that customers can access tailored support where required.
Asked by: Alison McGovern (Labour - Wirral South)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many (a) additional work coaches and (b) additional hours of work coach time have been allocated to jobcentres to administer the Additional Jobcentre Support pilot.
Answered by Jo Churchill - Minister of State (Department for Work and Pensions)
The pilot is being delivered using existing Jobcentre resource.
Asked by: Owen Thompson (Scottish National Party - Midlothian)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many staff have been trained in disability awareness in (a) his core Department and (b) Jobcentres in each of the last three years.
Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)
The Department is unable to provide the information you seek within the appropriate cost limit as you have asked for information that is contained across a wide range of learning journeys.
All staff new to DWP undergo mandatory learning followed by role specific learning, this encompasses vulnerabilities and complex needs training which is threaded throughout learning. Staff continue to build on this in the workplace through accessing policy guidance and point of need learning products.
Please refine your request, for example to mandatory learning to enable data to be provided.
Asked by: Catherine West (Labour - Hornsey and Wood Green)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what steps he is taking to help support women in Hornsey and Wood Green constituency to return to work after a career break.
Answered by Jo Churchill - Minister of State (Department for Work and Pensions)
Local Jobcentre teams are supporting residents into work and helping those in work to progress to higher paid jobs. We are working with local and national employers to help fill vacancies quickly, delivering Sector-Based Work Academy Programmes (SWAPs), recruitment days, Job Fairs, and work trials, all of which can help support women to return to work after a career break.
In addition, one to one support from a Work Coach and Contracted Employment Programmes, the department also offers help with CVs and employability skills, mentoring circles for people aged 50 plus and support with childcare costs. Where a Work Coach identifies a barrier to securing or progressing in employment, they can use the Flexible Support Fund (FSF) to procure clothing, tools, digital devices, and to help with travel to work costs.
In Haringey, we are working with the Construction Youth Trust to support more women into construction roles, with referrals made by Jobcentres across the borough, and funding available to support women who want to work in this sector.
To help facilitate signposting discussions with claimants, staff have access to a database of national and local support information, the District Provision Tool as well as the new Managed Jobs and Opportunities which ensures that claimants can access tailored support where required. This includes provision aimed at women across London such as Dress for Success, a service that supports women to improve their confidence when attending interviews and Smart Works, a UK charity that provides high quality interview clothes and interview training to unemployed women.
We are also working with Transport for London and the College of North East London on their Women into Transportation and Engineering provision. This provides two weeks of pre-employment training, covering CV writing, and workplace skills, plus a Smart Works coaching and styling appointment designed to give participants the confidence to apply for the roles offered within the programme
Asked by: Ian Lavery (Labour - Wansbeck)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, if he will make an assessment of the potential merits of (a) allowing people that are moving from legacy benefits to Universal Credit to use a countersignature as proof of ID and (b) opening Job Centres on (i) evenings and (ii) weekends for people who are in full-time employment.
Answered by Jo Churchill - Minister of State (Department for Work and Pensions)
Countersignatures or vouching can be used to verify an identity as an exception where the customer does not have any other method to prove who they are. This method is more time consuming for both the customer and agent and we have found that the majority of our customers can meet the identify verification criteria.
A number of our Jobcentres across the network already offer a Saturday service. We do not offer evening appointments, but it is important to emphasise that we have a number of different mechanisms through which customers can access our services; for example, through our Universal Credit (UC) system which is a digital platform where customers can leave messages on their journal to update UC agents on their current circumstances. A number of our service lines also offer telephony services into the evening.
Asked by: Alison McGovern (Labour - Wirral South)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many additional (a) work coaches and (b) hours of work coach time are allocated to jobcentres to administer the Additional Jobcentre Support pilot.
Answered by Jo Churchill - Minister of State (Department for Work and Pensions)
The pilot is being delivered using existing Jobcentre resource.
Asked by: Rachael Maskell (Labour (Co-op) - York Central)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what steps he is taking to help encourage individuals out of work to undertake (a) digital and (b) IT qualifications.
Answered by Jo Churchill - Minister of State (Department for Work and Pensions)
Jobcentre Plus Work Coaches will engage with customers to better understand the steps needed to support their work search ambitions. Where digital skills are identified as a barrier to securing or progressing in employment, customers can be referred to available local provision. For customers in England, we have ongoing collaboration at a national and local level with the Department for Education who fund adult education provision via the Adult Education Budget (AEB). Learning providers, many of which are Further Education colleges, deliver training to address claimant skills needs in line with Labour Market demand. As skills is a devolved matter, similar discussions take place with key stakeholders in the Scottish and Welsh Governments to help ensure the employment and skills support offered to customers in the devolved nations is aligned.
In addition, Work Coaches in England can use the additional flexibility available through DWP Train and Progress to signpost claimants to the Department for Education’s Digital Skills Bootcamps, which can last up to 16 weeks.
For digitally excluded working age out-of-work and in-work Universal Credit customers, Work Coaches can also use the Flexible Support Fund (FSF) to procure devices, dongle, talk time, and 6 months superfast broadband in the home where the Work Coach believes this will support Labour Market progression. DWP has also ensured that all operational staff in Jobcentres, Universal Credit service centres, Pension Centres, and partnership managers who engage with customers and stakeholders are able to signpost to information promoting broadband social tariffs made accessible to claimants through DWP’s Application Programme Interface.
Asked by: Andrew Rosindell (Conservative - Romford)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what steps his Department is taking to help expand the support offered by Jobcentres in (a) Romford constituency and (b) the London Borough of Havering.
Answered by Jo Churchill - Minister of State (Department for Work and Pensions)
The local Jobcentre team are collaborating with a range of partners to support people into work and help employers fill vacancies. In addition to hosting job fairs and delivering Sector-Based Work Academy Programmes (SWAPs). Romford Jobcentre is working with Havering Council, local colleges, childcare providers and other organisations to provide an employment and skills offer to help meet the recruitment needs of local employers.
This includes outreach support at the Rainham Childrens Centre and Havering Council, working with family practitioners, social workers, and probation to provide a holistic approach to supporting families in the borough, as well as support with CV preparation provided through Havering Library service, a Job Fair delivered in partnership with Havering Works and SWAPs delivered with Havering Adult College.
Disability Employment Advisers offer advice and expertise on how to help disabled people and people with health conditions into work, alongside close working with Change Grow Live, Havering Talking therapies, Havering Mind, the Social Prescribing team, and Richmond Fellowship. Romford Jobcentre colleagues also attend local events to highlight the support available, as well as Access to Work and Disability Confident.