Asked by: Mark Menzies (Independent - Fylde)
Question to the Department for Transport:
To ask the Secretary of State for Transport, what additional resources his Department has made available to the DVLA to help it clear the backlog of driving licence renewals and applications.
Answered by Trudy Harrison
The quickest and easiest way to apply for a driving licence is by using the Driver and Vehicle Licensing Agency (DVLA)’s online service. There are no delays in successful online applications and customers should receive their licence within a few days.
However, many people still choose or have to make a paper application and the DVLA receives around 60,000 items of mail every day. To help reduce waiting times for paper applications, the DVLA has introduced additional online services, recruited more staff, increased overtime working and has secured extra office space in Swansea and Birmingham. The latest information on turnaround times for paper driving licence applications can be found here.
On 4 February, there were 178,926 driving licence renewal applications that had taken ten weeks or more. The vast majority of these are applications where a medical condition must be investigated before a licence can be issued to ensure the required medical standards are met. In December, the Department for Health and Social Care asked the DVLA to stop sending medical questionnaires (excluding vocational applications) to NHS doctors in December and January to allow the NHS to focus all efforts on the vaccination booster programme. While referrals to doctors have now resumed, this has had an impact on turnaround times. It is important to note that the large majority of these drivers will be able to continue driving under Section 88 of the Road Traffic Act while they are waiting for their application to be processed.
Asked by: Mark Menzies (Independent - Fylde)
Question to the Department for Transport:
To ask the Secretary of State for Transport, what steps he has taken to tackle the delays in the DVLA's handling of driving licence renewals and applications.
Answered by Trudy Harrison
The quickest and easiest way to apply for a driving licence is by using the Driver and Vehicle Licensing Agency (DVLA)’s online service. There are no delays in successful online applications and customers should receive their licence within a few days.
However, many people still choose or have to make a paper application and the DVLA receives around 60,000 items of mail every day. To help reduce waiting times for paper applications, the DVLA has introduced additional online services, recruited more staff, increased overtime working and has secured extra office space in Swansea and Birmingham. The latest information on turnaround times for paper driving licence applications can be found here.
On 4 February, there were 178,926 driving licence renewal applications that had taken ten weeks or more. The vast majority of these are applications where a medical condition must be investigated before a licence can be issued to ensure the required medical standards are met. In December, the Department for Health and Social Care asked the DVLA to stop sending medical questionnaires (excluding vocational applications) to NHS doctors in December and January to allow the NHS to focus all efforts on the vaccination booster programme. While referrals to doctors have now resumed, this has had an impact on turnaround times. It is important to note that the large majority of these drivers will be able to continue driving under Section 88 of the Road Traffic Act while they are waiting for their application to be processed.
Asked by: Lord Truscott (Non-affiliated - Life peer)
Question to the Department for Transport:
To ask Her Majesty's Government what delays there are, if any, in processing driving licence (1) applications, and (2) renewals, at the Driver and Vehicle Standards Agency.
Answered by Baroness Vere of Norbiton - Parliamentary Secretary (HM Treasury)
The quickest and easiest way to apply for or renew a driving licence is by using the Driver and Vehicle Licensing Agency’s (DVLA) online service. There are no delays in successful online applications and customers should receive their licence within a few days.
However, many people still choose or have to make a paper application and the DVLA receives around 60,000 items of mail every day. There are currently delays in processing paper applications. To help reduce waiting times for paper driving licence applications and renewals, the DVLA has introduced additional online services, recruited more staff, increased overtime working and has secured extra office space in Swansea and Birmingham. The latest information on turnaround times for paper driving licence applications can be found on GOV.UK.
Applications where the driver has a medical condition that must be investigated before a licence can be issued will take longer.
Asked by: Lord Truscott (Non-affiliated - Life peer)
Question to the Department for Transport:
To ask Her Majesty's Government what is the average time it takes to renew a driving licence with the Driver and Vehicle Standards Agency.
Answered by Baroness Vere of Norbiton - Parliamentary Secretary (HM Treasury)
The quickest and easiest way to apply for or renew a driving licence is by using the Driver and Vehicle Licensing Agency’s (DVLA) online service. There are no delays in successful online applications and customers should receive their licence within a few days.
However, many people still choose or have to make a paper application and the DVLA receives around 60,000 items of mail every day. There are currently delays in processing paper applications. To help reduce waiting times for paper driving licence applications and renewals, the DVLA has introduced additional online services, recruited more staff, increased overtime working and has secured extra office space in Swansea and Birmingham. The latest information on turnaround times for paper driving licence applications can be found on GOV.UK.
Applications where the driver has a medical condition that must be investigated before a licence can be issued will take longer.
Asked by: Peter Grant (Scottish National Party - Glenrothes)
Question to the Department for Transport:
To ask the Secretary of State for Transport, what recent assessment he has made of the adequacy of the time taken for DVLA to contact an applicant's GP or health professional where medical input is required to process an application or renewal for a driving licence.
Answered by Trudy Harrison
The quickest and easiest way to apply for a driving licence is by using the Driver and Vehicle Licensing Agency (DVLA)’s online service. There are no delays in successful online applications and customers should receive their licence within a few days.
However, many people still choose or have to make a paper application and the DVLA receives around 60,000 items of mail every day. To help reduce waiting times for paper applications, the DVLA has introduced additional online services, recruited more staff, increased overtime working and has secured extra office space in Swansea and Birmingham. The latest information on turnaround times for paper driving licence applications can be found here. There will be additional delays in processing applications where medical investigations are needed.
The number of applications awaiting processing fluctuates on a daily basis as licences are issued and new applications received.
In December the Department of Health and Social Care asked the DVLA to temporarily pause referrals to the NHS for driver licensing purposes to allow the NHS to rightly prioritise the vaccination booster rollout. Referrals for lorry and bus drivers were prioritised and continued during this time and all referrals have now restarted. The large majority of drivers renewing a licence will be able to continue driving while their application is being considered, providing they can meet the criteria outlined here
The DVLA recognises the impact on drivers who have to renew their licence more regularly and is working hard to improve the process. Drivers with diabetes, epilepsy, Parkinson’s disease, a visual impairment, a sleep condition or a heart condition can renew their licence online.
The DVLA has also recently introduced a simplified licence renewal process for drivers with epilepsy and multiple sclerosis and is piloting this for some mental health conditions. This renewal process has significantly reduced the need for the DVLA to seek further information from medical professionals and enabled more licensing decisions to be made based on the information provided by the driver. The DVLA is looking at adding more medical conditions to this new process.
These measures are having a positive impact and customers will see an improving picture in terms of turnaround times.
Asked by: Peter Grant (Scottish National Party - Glenrothes)
Question to the Department for Transport:
To ask the Secretary of State for Transport, what steps his Department is taking to reduce the backlog of applications for driving licences for people with medical conditions.
Answered by Trudy Harrison
The quickest and easiest way to apply for a driving licence is by using the Driver and Vehicle Licensing Agency (DVLA)’s online service. There are no delays in successful online applications and customers should receive their licence within a few days.
However, many people still choose or have to make a paper application and the DVLA receives around 60,000 items of mail every day. To help reduce waiting times for paper applications, the DVLA has introduced additional online services, recruited more staff, increased overtime working and has secured extra office space in Swansea and Birmingham. The latest information on turnaround times for paper driving licence applications can be found here. There will be additional delays in processing applications where medical investigations are needed.
The number of applications awaiting processing fluctuates on a daily basis as licences are issued and new applications received.
In December the Department of Health and Social Care asked the DVLA to temporarily pause referrals to the NHS for driver licensing purposes to allow the NHS to rightly prioritise the vaccination booster rollout. Referrals for lorry and bus drivers were prioritised and continued during this time and all referrals have now restarted. The large majority of drivers renewing a licence will be able to continue driving while their application is being considered, providing they can meet the criteria outlined here
The DVLA recognises the impact on drivers who have to renew their licence more regularly and is working hard to improve the process. Drivers with diabetes, epilepsy, Parkinson’s disease, a visual impairment, a sleep condition or a heart condition can renew their licence online.
The DVLA has also recently introduced a simplified licence renewal process for drivers with epilepsy and multiple sclerosis and is piloting this for some mental health conditions. This renewal process has significantly reduced the need for the DVLA to seek further information from medical professionals and enabled more licensing decisions to be made based on the information provided by the driver. The DVLA is looking at adding more medical conditions to this new process.
These measures are having a positive impact and customers will see an improving picture in terms of turnaround times.
Asked by: Peter Grant (Scottish National Party - Glenrothes)
Question to the Department for Transport:
To ask the Secretary of State for Transport, what recent assessment he has made of the adequacy of the timeframes for (a) applications and (b) renewals of driving licences being processed by the DVLA for applicants with medical conditions.
Answered by Trudy Harrison
The quickest and easiest way to apply for a driving licence is by using the Driver and Vehicle Licensing Agency (DVLA)’s online service. There are no delays in successful online applications and customers should receive their licence within a few days.
However, many people still choose or have to make a paper application and the DVLA receives around 60,000 items of mail every day. To help reduce waiting times for paper applications, the DVLA has introduced additional online services, recruited more staff, increased overtime working and has secured extra office space in Swansea and Birmingham. The latest information on turnaround times for paper driving licence applications can be found here. There will be additional delays in processing applications where medical investigations are needed.
The number of applications awaiting processing fluctuates on a daily basis as licences are issued and new applications received.
In December the Department of Health and Social Care asked the DVLA to temporarily pause referrals to the NHS for driver licensing purposes to allow the NHS to rightly prioritise the vaccination booster rollout. Referrals for lorry and bus drivers were prioritised and continued during this time and all referrals have now restarted. The large majority of drivers renewing a licence will be able to continue driving while their application is being considered, providing they can meet the criteria outlined here
The DVLA recognises the impact on drivers who have to renew their licence more regularly and is working hard to improve the process. Drivers with diabetes, epilepsy, Parkinson’s disease, a visual impairment, a sleep condition or a heart condition can renew their licence online.
The DVLA has also recently introduced a simplified licence renewal process for drivers with epilepsy and multiple sclerosis and is piloting this for some mental health conditions. This renewal process has significantly reduced the need for the DVLA to seek further information from medical professionals and enabled more licensing decisions to be made based on the information provided by the driver. The DVLA is looking at adding more medical conditions to this new process.
These measures are having a positive impact and customers will see an improving picture in terms of turnaround times.
Asked by: Peter Grant (Scottish National Party - Glenrothes)
Question to the Department for Transport:
To ask the Secretary of State for Transport, how many outstanding (a) driving licence renewals, (b) applications for provisional licences and (c) other driving licence applications are pending processing by the DVLA for those with medical conditions.
Answered by Trudy Harrison
The quickest and easiest way to apply for a driving licence is by using the Driver and Vehicle Licensing Agency (DVLA)’s online service. There are no delays in successful online applications and customers should receive their licence within a few days.
However, many people still choose or have to make a paper application and the DVLA receives around 60,000 items of mail every day. To help reduce waiting times for paper applications, the DVLA has introduced additional online services, recruited more staff, increased overtime working and has secured extra office space in Swansea and Birmingham. The latest information on turnaround times for paper driving licence applications can be found here. There will be additional delays in processing applications where medical investigations are needed.
The number of applications awaiting processing fluctuates on a daily basis as licences are issued and new applications received.
In December the Department of Health and Social Care asked the DVLA to temporarily pause referrals to the NHS for driver licensing purposes to allow the NHS to rightly prioritise the vaccination booster rollout. Referrals for lorry and bus drivers were prioritised and continued during this time and all referrals have now restarted. The large majority of drivers renewing a licence will be able to continue driving while their application is being considered, providing they can meet the criteria outlined here
The DVLA recognises the impact on drivers who have to renew their licence more regularly and is working hard to improve the process. Drivers with diabetes, epilepsy, Parkinson’s disease, a visual impairment, a sleep condition or a heart condition can renew their licence online.
The DVLA has also recently introduced a simplified licence renewal process for drivers with epilepsy and multiple sclerosis and is piloting this for some mental health conditions. This renewal process has significantly reduced the need for the DVLA to seek further information from medical professionals and enabled more licensing decisions to be made based on the information provided by the driver. The DVLA is looking at adding more medical conditions to this new process.
These measures are having a positive impact and customers will see an improving picture in terms of turnaround times.
Asked by: Dehenna Davison (Conservative - Bishop Auckland)
Question to the Department for Transport:
To ask the Secretary of State for Transport, what steps the Government is taking to ensure that the delays in licensing applications at the Driver and Vehicle Licensing Agency are dealt with in a timely manner.
Answered by Trudy Harrison
The quickest and easiest way to apply for a driving licence is by using the Driver and Vehicle Licensing Agency (DVLA)’s online service. There are no delays in successful online applications and customers should receive their licence within a few days.
However, many people still choose or have to make a paper application and the DVLA receives around 60,000 items of mail every day. To help reduce waiting times for paper applications, the DVLA has introduced additional online services, recruited more staff, increased overtime working and has secured extra office space in Swansea and Birmingham. The latest information on turnaround times for paper driving licence applications can be found here. There may be additional delays in processing more complex transactions, for example if medical investigations are needed.
Asked by: Kirsten Oswald (Scottish National Party - East Renfrewshire)
Question to the Department for Transport:
To ask the Secretary of State for Transport, what steps he is taking to ensure that drivers whose licence renewal applications are with DVLA are aware of the provisions of section 88 of the Road Traffic Act 1988.
Answered by Trudy Harrison
The Driver and Vehicle Licensing Agency (DVLA) is working to improve the process for drivers with a medical condition. Drivers with diabetes, epilepsy, Parkinson’s disease, a visual impairment, a sleep condition or a heart condition can renew their licence online.
The DVLA has also recently introduced a simplified licence renewal process for drivers with epilepsy and multiple sclerosis and is piloting this for some mental health conditions. This new process has significantly reduced the need for the DVLA to seek further information from medical professionals and enabled more licensing decisions to be made based on the information provided by the driver. The DVLA is looking at adding more medical conditions to this new process.
Detailed guidance for drivers and applicants about driving under section 88 of the Road Traffic Act 1988 is published on the GOV.UK website here.
The DVLA advises applicants about this provision when they renew a driving licence online or contact the DVLA by telephone. Information on driving while the DVLA is processing an application is also included on driving licence renewal application forms and reminders and letters sent to applicants, where appropriate.