Question to the Department for Transport:

To ask the Secretary of State for Transport, what steps the Government is taking to ensure that the delays in licensing applications at the Driver and Vehicle Licensing Agency are dealt with in a timely manner.

The quickest and easiest way to apply for a driving licence is by using the Driver and Vehicle Licensing Agency (DVLA)’s online service. There are no delays in successful online applications and customers should receive their licence within a few days.

However, many people still choose or have to make a paper application and the DVLA receives around 60,000 items of mail every day. To help reduce waiting times for paper applications, the DVLA has introduced additional online services, recruited more staff, increased overtime working and has secured extra office space in Swansea and Birmingham. The latest information on turnaround times for paper driving licence applications can be found here. There may be additional delays in processing more complex transactions, for example if medical investigations are needed.