Asked by: Lord Hayward (Conservative - Life peer)
Question to the Ministry of Justice:
To ask His Majesty's Government what proportion of the number of fines issued by the court system to individuals were unpaid in the last full year for which they have data, broken down by economic region if that breakdown is available.
Answered by Baroness Levitt - Parliamentary Under-Secretary (Ministry of Justice)
HM Courts & Tribunals Service (HMCTS) has no ability to identify the number of fines that are unpaid in the last full year by reference to available digital system reports. Nor could any such report be created and run. Instead, it would be necessary to interrogate court records manually. Accordingly, the information requested could only be obtained at disproportionate cost.
In addition to the complexities of the way digital systems operate, assessing payment outcomes over a fixed period is complicated in and of itself. For example, complexities are introduced by later account movements, including account consolidations, Transfer of Fine Orders and write offs. These processes can remove accounts as discrete records or require them to be written off and re raised on different systems, creating a risk of misattribution and double counting. As a result, activity recorded within a given period may relate to fines imposed outside that period, meaning period-based measures of payment rates or balances are inherently unreliable without full account level review.
Asked by: Ian Sollom (Liberal Democrat - St Neots and Mid Cambridgeshire)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what progress his Department has made on (a) improving access to and (b) streamlining the enforcement processes of the Child Maintenance Service.
Answered by Andrew Western - Parliamentary Under-Secretary (Department for Work and Pensions)
The Government intends to remove the Direct Pay service and thereby speed up detection of non-compliance. Moving to a single, strengthened Collect and Pay system will allow the CMS to monitor all payments, identify missed or partial payments immediately, and take faster enforcement action. Ahead of this change, the CMS is already moving non-compliant parents more quickly from Direct Pay to Collect and Pay.
To further improve arrears collection, the CMS will introduce administrative liability orders (ALOs) to replace the current court-based process. This will streamline enforcement, reduce delays, and help the CMS act more quickly against parents who avoid their responsibilities. Work with HM Courts and Tribunals Service and the Scottish Government is underway, and regulations will be brought to Parliament as soon as possible.
Asked by: Kevin Hollinrake (Conservative - Thirsk and Malton)
Question to the Ministry of Justice:
To ask the Secretary of State for Justice, what the average time taken to determine a market rent application from receipt to decision is in the First-tier Tribunal (Property Chamber).
Answered by Sarah Sackman - Minister of State (Ministry of Justice)
HM Courts & Tribunals Service does not hold specific information for applications for market rent determination. Published data is available on receipts, disposals and open caseload for residential property within Tribunals Statistics Quarterly, which will include applications for market rent determination. This information in available in column AS in tables S_2, S_3 and S_4:
Main_Tables_Q2_2025_26.ods.
Asked by: Kevin Hollinrake (Conservative - Thirsk and Malton)
Question to the Ministry of Justice:
To ask the Secretary of State for Justice, how many applications for market rent determination were received by the First-tier Tribunal (Property Chamber) in each of the last 12 months.
Answered by Sarah Sackman - Minister of State (Ministry of Justice)
HM Courts & Tribunals Service does not hold specific information for applications for market rent determination. Published data is available on receipts, disposals and open caseload for residential property within Tribunals Statistics Quarterly, which will include applications for market rent determination. This information in available in column AS in tables S_2, S_3 and S_4:
Main_Tables_Q2_2025_26.ods.
Asked by: Kevin Hollinrake (Conservative - Thirsk and Malton)
Question to the Ministry of Housing, Communities and Local Government:
To ask the Secretary of State for Housing, Communities and Local Government, what modelling he has undertaken on the expected number of market rent determination applications following implementation of the Renters’ Rights Act 2025.
Answered by Matthew Pennycook - Minister of State (Housing, Communities and Local Government)
My Department continues to work closely with the Ministry of Justice and HM Courts and Tribunal Service to ensure that the justice system is well prepared for the implementation of the Renters’ Rights Act, including the potential impact of the Act on the First-Tier Tribunal (Property Chamber).
This includes ensuring that suitable arrangements are in place for monitoring data relating to rent increase challenges in the Residential Property Tribunal.
The justice system will be supported with funding to ensure that the courts and tribunals have the resources and capacity they need to handle the workload that implementation of the Act will generate.
Asked by: Tanmanjeet Singh Dhesi (Labour - Slough)
Question to the Ministry of Justice:
To ask the Secretary of State for Justice, if he will write to the hon. Member for Slough outlining (a) why the High Court of Justice King’s Bench Division Administrative Court has been (i) writing to the hon. Member for Slough and (ii) sending him sealed court orders regarding a court case to which he is not a party, (b) why this has continued after correspondence from his office, (c) whether all parties for this case are aware of (A) this case and (B) the orders relating to it, (d) whether all parties for this case are aware that the hon. Member for Slough has been sent this information and (e) whether, if required, the Information Commissioner's Office will be informed.
Answered by Sarah Sackman - Minister of State (Ministry of Justice)
HM Courts and Tribunals Service (HMCTS) processed the claim accurately and in accordance with the information provided by the claimant.
HMCTS has advised that the hon. Member for Slough’s parliamentary email address was included on the claim form by the claimant to the proceedings as the contact address for the Second Defendant. As a result, this was added to the court database and would generate court correspondence including court orders to the hon. Member’s parliamentary email address.
HMCTS received an email from the MP’s office on 29 December 2025 and the court issued a response to him on the same day. The MP continued to receive correspondence because his office did not specify that the email address should be removed. The court would usually require notification and evidence that an administrative error has been made so the individual's details can be removed from the court record.
Documents were sent to the hon. Member for Slough who is not a party to this case rather than to the second defendant. HMCTS has corrected this and is ensuring service on the second defendant and will notify all parties.
This is not a matter for the Information Commissioners Office as HMCTS has followed the process and accurately recorded the claim details from the claimant’s form.
Asked by: Tanmanjeet Singh Dhesi (Labour - Slough)
Question to the Ministry of Justice:
To ask the Secretary of State for Justice, what checks are undertaken to ensure Hon Members and other individuals are not sent court orders to which (a) they are not party and (b) have sensitive personal information of others.
Answered by Sarah Sackman - Minister of State (Ministry of Justice)
HM Courts and Tribunals Service (HMCTS) processed the claim accurately and in accordance with the information provided by the claimant.
HMCTS has advised that the hon. Member for Slough’s parliamentary email address was included on the claim form by the claimant to the proceedings as the contact address for the Second Defendant. As a result, this was added to the court database and would generate court correspondence including court orders to the hon. Member’s parliamentary email address.
HMCTS received an email from the MP’s office on 29 December 2025 and the court issued a response to him on the same day. The MP continued to receive correspondence because his office did not specify that the email address should be removed. The court would usually require notification and evidence that an administrative error has been made so the individual's details can be removed from the court record.
Documents were sent to the hon. Member for Slough who is not a party to this case rather than to the second defendant. HMCTS has corrected this and is ensuring service on the second defendant and will notify all parties.
This is not a matter for the Information Commissioners Office as HMCTS has followed the process and accurately recorded the claim details from the claimant’s form.
Asked by: Tanmanjeet Singh Dhesi (Labour - Slough)
Question to the Ministry of Justice:
To ask the Secretary of State for Justice, what steps courts take to comply with data protection laws.
Answered by Sarah Sackman - Minister of State (Ministry of Justice)
HM Courts and Tribunals Service (HMCTS) is an executive agency of the Ministry of Justice. The Department is the data controller for HMCTS data, and the Ministry of Justice Data Protection Officer (DPO) covers HMCTS.
HMCTS has a Data Protection Governance team which works closely with the Ministry of Justice DPO, to maintain a Data Protection Framework. The framework supports HMCTS staff to discharge their duties in compliance with data protection laws. HMCTS publishes Personal Information Charters for court and tribunal users, to help them understand how HMCTS uses and protects personal data. The HMCTS Personal Information Charters can be found here.
HMCTS maintains Data Protection Impact Assessments (DPIA) for processing activities and produces data sharing agreements where HMCTS data is shared with partners across the justice system.
All HMCTS staff must complete annual mandatory data security training which covers handling and protecting personal data. These measures ensure that courts uphold high standards in the handling and protection of personal data in accordance with data protection legislation.
Asked by: Tanmanjeet Singh Dhesi (Labour - Slough)
Question to the Ministry of Justice:
To ask the Secretary of State for Justice, how many phone calls to court phone numbers are unanswered on average per day; and what is this number as a percentage of all calls.
Answered by Sarah Sackman - Minister of State (Ministry of Justice)
We are unable to provide data on calls made to local Court and Tribunal venues. However, HM Courts & Tribunals Service regularly publishes data on calls made to service centres which can be found through the following link: HMCTS management information – modernised services - GOV.UK.
Asked by: Tanmanjeet Singh Dhesi (Labour - Slough)
Question to the Ministry of Justice:
To ask the Secretary of State for Justice, what steps he is taking to reduce the number of court phone numbers that, when called, tell you to call a different number.
Answered by Sarah Sackman - Minister of State (Ministry of Justice)
HM Courts & Tribunals Service (HMCTS) is committed to improving the experience of users contacting us by telephone. We have migrated call handling for a number of services from local courts and tribunals to centrally managed National Service Centres. Since migration telephony wait times continue to improve, for example, average call waiting times in our digital service centres have fallen year on year, from 17 minutes in December 2023, to 15 minutes in December 2024, and to 13 minutes in December 2025, against our 15-minutes target.
A proportion of callers continue to use older phone numbers that appear on historic paperwork or in third‑party online sources retained by citizens and professionals. To avoid leaving these callers without guidance, HMCTS maintains recorded messages on such lines to signpost to the correct, active number or service.