Asked by: Ben Obese-Jecty (Conservative - Huntingdon)
Question to the Home Office:
To ask the Secretary of State for the Home Department, with reference to the data tables accompanying the National Infrastructure and Service Transformation Authority Annual Report 2024-25, published on 11 August 2025, what the significant extension of the programme scope is as a result of the closure of another programme for the Asylum Transformation Programme; and what that other programme was.
Answered by Alex Norris - Minister of State (Home Office)
The Asylum Transformation Programme consists of a number of projects delivering improvements to the people, processes and technology that make up the Asylum system. Those improvements are delivered across 4 operational areas or programme pillars; Asylum Caseworking, Accommodation and Support, Unaccompanied Asylum Seeking Children (UASC) Age Assessment, and Appeals and Litigation Review (ALAR). These pillars and associated projects are focused on improving the end to end asylum journey by streamlining, simplifying and digitalising processes to speed up decision making; establishing an asylum accommodation system with the right capacity and at optimum cost, whilst reducing the burden on the Appeals system.
Additional scope added to the Asylum Transformation Programme Business Case in April 25 came in two areas. Firstly, the introduction of new appeals focused projects which aim to ease the bottleneck in the appeals and courts system, aligning to the Government ambition to address challenges across the end-to-end asylum system. The second area of expansion enabled the rehousing of three in-flight Age Assessment projects which were added when the Sovereign Borders Programme closed.
The Asylum Transformation Programme (ATP) was rated Amber following its most recent Gate 0 review. Successful delivery of the programme to time, cost and quality was acknowledged as feasible but the Amber rating also denoted the existence of significant issues and subsequently led to recommendations from National Infrastructure and Service Transformation Authority (NISTA). The recommendations were accepted and have provided additional mitigation against the risk NISTA identified.to Successful delivery of the programme. The programme proactively assesses government policy in this area as part of its planning and business case development cycle.
The Home Office Sovereign Borders Programme, which was working to support the previous Government ambitions around the Illegal Migration Act (IMA), was closed 2024. This led to a review of the in-flight projects within the Sovereign Borders Programme to identify and reallocate, any projects for which there continued to be a sound business case. Three in-flight Age Assessment projects were identified and have now moved into the scope of Asylum Transformation Programme (from Business Case 25/26). These projects aim to optimise and digitise the age assessment process through new technology, new tools and updated policy processes. This is in line with the programmes objectives to create a more resilient and effective asylum system.
A Move on function was established and has been Operational since August 2024. The Asylum Transformation Programme continues to work with Discontinuations and Move on teams to transform their joint processes to ensure a smooth transition from asylum support into mainstream services.
Asked by: Ben Obese-Jecty (Conservative - Huntingdon)
Question to the Home Office:
To ask the Secretary of State for the Home Department, with reference to the data tables accompanying the National Infrastructure and Service Transformation Authority Annual Report 2024-25, published on 11 August 2025, what the new priorities were that required an increase in scope of the Asylum Transformation Programme; and when the increase occurred.
Answered by Alex Norris - Minister of State (Home Office)
The Asylum Transformation Programme consists of a number of projects delivering improvements to the people, processes and technology that make up the Asylum system. Those improvements are delivered across 4 operational areas or programme pillars; Asylum Caseworking, Accommodation and Support, Unaccompanied Asylum Seeking Children (UASC) Age Assessment, and Appeals and Litigation Review (ALAR). These pillars and associated projects are focused on improving the end to end asylum journey by streamlining, simplifying and digitalising processes to speed up decision making; establishing an asylum accommodation system with the right capacity and at optimum cost, whilst reducing the burden on the Appeals system.
Additional scope added to the Asylum Transformation Programme Business Case in April 25 came in two areas. Firstly, the introduction of new appeals focused projects which aim to ease the bottleneck in the appeals and courts system, aligning to the Government ambition to address challenges across the end-to-end asylum system. The second area of expansion enabled the rehousing of three in-flight Age Assessment projects which were added when the Sovereign Borders Programme closed.
The Asylum Transformation Programme (ATP) was rated Amber following its most recent Gate 0 review. Successful delivery of the programme to time, cost and quality was acknowledged as feasible but the Amber rating also denoted the existence of significant issues and subsequently led to recommendations from National Infrastructure and Service Transformation Authority (NISTA). The recommendations were accepted and have provided additional mitigation against the risk NISTA identified.to Successful delivery of the programme. The programme proactively assesses government policy in this area as part of its planning and business case development cycle.
The Home Office Sovereign Borders Programme, which was working to support the previous Government ambitions around the Illegal Migration Act (IMA), was closed 2024. This led to a review of the in-flight projects within the Sovereign Borders Programme to identify and reallocate, any projects for which there continued to be a sound business case. Three in-flight Age Assessment projects were identified and have now moved into the scope of Asylum Transformation Programme (from Business Case 25/26). These projects aim to optimise and digitise the age assessment process through new technology, new tools and updated policy processes. This is in line with the programmes objectives to create a more resilient and effective asylum system.
A Move on function was established and has been Operational since August 2024. The Asylum Transformation Programme continues to work with Discontinuations and Move on teams to transform their joint processes to ensure a smooth transition from asylum support into mainstream services.
Asked by: Ben Obese-Jecty (Conservative - Huntingdon)
Question to the Home Office:
To ask the Secretary of State for the Home Department, with reference to the National Infrastructure and Service Transformation Authority Annual Report 2024-25, published on 11 August 2025, what assessment has she made of the potential implications for her policies of the Asylum Transformation Programme amber Infrastructure and Projects Authority delivery confidence assessment.
Answered by Alex Norris - Minister of State (Home Office)
The Asylum Transformation Programme consists of a number of projects delivering improvements to the people, processes and technology that make up the Asylum system. Those improvements are delivered across 4 operational areas or programme pillars; Asylum Caseworking, Accommodation and Support, Unaccompanied Asylum Seeking Children (UASC) Age Assessment, and Appeals and Litigation Review (ALAR). These pillars and associated projects are focused on improving the end to end asylum journey by streamlining, simplifying and digitalising processes to speed up decision making; establishing an asylum accommodation system with the right capacity and at optimum cost, whilst reducing the burden on the Appeals system.
Additional scope added to the Asylum Transformation Programme Business Case in April 25 came in two areas. Firstly, the introduction of new appeals focused projects which aim to ease the bottleneck in the appeals and courts system, aligning to the Government ambition to address challenges across the end-to-end asylum system. The second area of expansion enabled the rehousing of three in-flight Age Assessment projects which were added when the Sovereign Borders Programme closed.
The Asylum Transformation Programme (ATP) was rated Amber following its most recent Gate 0 review. Successful delivery of the programme to time, cost and quality was acknowledged as feasible but the Amber rating also denoted the existence of significant issues and subsequently led to recommendations from National Infrastructure and Service Transformation Authority (NISTA). The recommendations were accepted and have provided additional mitigation against the risk NISTA identified.to Successful delivery of the programme. The programme proactively assesses government policy in this area as part of its planning and business case development cycle.
The Home Office Sovereign Borders Programme, which was working to support the previous Government ambitions around the Illegal Migration Act (IMA), was closed 2024. This led to a review of the in-flight projects within the Sovereign Borders Programme to identify and reallocate, any projects for which there continued to be a sound business case. Three in-flight Age Assessment projects were identified and have now moved into the scope of Asylum Transformation Programme (from Business Case 25/26). These projects aim to optimise and digitise the age assessment process through new technology, new tools and updated policy processes. This is in line with the programmes objectives to create a more resilient and effective asylum system.
A Move on function was established and has been Operational since August 2024. The Asylum Transformation Programme continues to work with Discontinuations and Move on teams to transform their joint processes to ensure a smooth transition from asylum support into mainstream services.
Asked by: Ben Obese-Jecty (Conservative - Huntingdon)
Question to the Home Office:
To ask the Secretary of State for the Home Department, what the scope is of work to change (a) people capabilities, (b) processes and (c) technology for asylum (i) casework, (ii) accommodation and (iii) other support through the Asylum Transformation Programme.
Answered by Alex Norris - Minister of State (Home Office)
The Asylum Transformation Programme consists of a number of projects delivering improvements to the people, processes and technology that make up the Asylum system. Those improvements are delivered across 4 operational areas or programme pillars; Asylum Caseworking, Accommodation and Support, Unaccompanied Asylum Seeking Children (UASC) Age Assessment, and Appeals and Litigation Review (ALAR). These pillars and associated projects are focused on improving the end to end asylum journey by streamlining, simplifying and digitalising processes to speed up decision making; establishing an asylum accommodation system with the right capacity and at optimum cost, whilst reducing the burden on the Appeals system.
Additional scope added to the Asylum Transformation Programme Business Case in April 25 came in two areas. Firstly, the introduction of new appeals focused projects which aim to ease the bottleneck in the appeals and courts system, aligning to the Government ambition to address challenges across the end-to-end asylum system. The second area of expansion enabled the rehousing of three in-flight Age Assessment projects which were added when the Sovereign Borders Programme closed.
The Asylum Transformation Programme (ATP) was rated Amber following its most recent Gate 0 review. Successful delivery of the programme to time, cost and quality was acknowledged as feasible but the Amber rating also denoted the existence of significant issues and subsequently led to recommendations from National Infrastructure and Service Transformation Authority (NISTA). The recommendations were accepted and have provided additional mitigation against the risk NISTA identified.to Successful delivery of the programme. The programme proactively assesses government policy in this area as part of its planning and business case development cycle.
The Home Office Sovereign Borders Programme, which was working to support the previous Government ambitions around the Illegal Migration Act (IMA), was closed 2024. This led to a review of the in-flight projects within the Sovereign Borders Programme to identify and reallocate, any projects for which there continued to be a sound business case. Three in-flight Age Assessment projects were identified and have now moved into the scope of Asylum Transformation Programme (from Business Case 25/26). These projects aim to optimise and digitise the age assessment process through new technology, new tools and updated policy processes. This is in line with the programmes objectives to create a more resilient and effective asylum system.
A Move on function was established and has been Operational since August 2024. The Asylum Transformation Programme continues to work with Discontinuations and Move on teams to transform their joint processes to ensure a smooth transition from asylum support into mainstream services.
Asked by: Ben Obese-Jecty (Conservative - Huntingdon)
Question to the Home Office:
To ask the Secretary of State for the Home Department, what recent progress she has made on implementing an asylum support discontinuation and move on function as part of the Asylum Transformation Programme.
Answered by Alex Norris - Minister of State (Home Office)
The Asylum Transformation Programme consists of a number of projects delivering improvements to the people, processes and technology that make up the Asylum system. Those improvements are delivered across 4 operational areas or programme pillars; Asylum Caseworking, Accommodation and Support, Unaccompanied Asylum Seeking Children (UASC) Age Assessment, and Appeals and Litigation Review (ALAR). These pillars and associated projects are focused on improving the end to end asylum journey by streamlining, simplifying and digitalising processes to speed up decision making; establishing an asylum accommodation system with the right capacity and at optimum cost, whilst reducing the burden on the Appeals system.
Additional scope added to the Asylum Transformation Programme Business Case in April 25 came in two areas. Firstly, the introduction of new appeals focused projects which aim to ease the bottleneck in the appeals and courts system, aligning to the Government ambition to address challenges across the end-to-end asylum system. The second area of expansion enabled the rehousing of three in-flight Age Assessment projects which were added when the Sovereign Borders Programme closed.
The Asylum Transformation Programme (ATP) was rated Amber following its most recent Gate 0 review. Successful delivery of the programme to time, cost and quality was acknowledged as feasible but the Amber rating also denoted the existence of significant issues and subsequently led to recommendations from National Infrastructure and Service Transformation Authority (NISTA). The recommendations were accepted and have provided additional mitigation against the risk NISTA identified.to Successful delivery of the programme. The programme proactively assesses government policy in this area as part of its planning and business case development cycle.
The Home Office Sovereign Borders Programme, which was working to support the previous Government ambitions around the Illegal Migration Act (IMA), was closed 2024. This led to a review of the in-flight projects within the Sovereign Borders Programme to identify and reallocate, any projects for which there continued to be a sound business case. Three in-flight Age Assessment projects were identified and have now moved into the scope of Asylum Transformation Programme (from Business Case 25/26). These projects aim to optimise and digitise the age assessment process through new technology, new tools and updated policy processes. This is in line with the programmes objectives to create a more resilient and effective asylum system.
A Move on function was established and has been Operational since August 2024. The Asylum Transformation Programme continues to work with Discontinuations and Move on teams to transform their joint processes to ensure a smooth transition from asylum support into mainstream services.
Asked by: Andrew Snowden (Conservative - Fylde)
Question to the Ministry of Justice:
To ask the Secretary of State for Justice, whether her Department plans to pause or review court digitisation efforts in light of the reported failures in HMCTS IT systems.
Answered by Sarah Sackman - Minister of State (Ministry of Justice)
Given the important and sensitive work undertaken across the civil, family and tribunal jurisdictions, and the Social Security and Child Support (SSCS) Tribunal in particular, it is entirely understandable that there will be concern at reports of an IT bug. It is important to reaffirm the Ministry of Justice’s commitment to a fair, open, and transparent justice system. Public trust in our courts is paramount, and any suggestion that this trust may have been compromised is taken extremely seriously.
There is no evidence of any impact on case outcomes to date. However, actions are underway by HMCTS and the Ministry of Justice to ensure that the technical error has not resulted in adverse outcomes or materially influenced judicial decisions. Recognising the importance of the effective running of HMCTS’s digital case managements systems, a technical fix was applied as a priority within the relevant jurisdictions with the final fix applied in January 2025.
In 2023, under the previous Government, HMCTS identified that a technical issue in the Civil, Family and Tribunals case management system was having an impact on some services because of the way that services were interacting with the Core Case Data (CCD) database. This technical issue had the potential to cause some documents and data fields to be hidden from view in certain cases across Civil, Family, and Tribunal jurisdictions.
Following a risk-based assessment, HMCTS initially undertook targeted investigations, which have since been significantly expanded. In Tribunals, the area affected was SSCS cases. In recent weeks, HMCTS has carried out additional work which has continued to assure that the technical issue was indeed of very low incidence and confirmed that there is no evidence of any impact on case outcomes to date. Further assurance work is ongoing.
In Civil and Family jurisdictions, no impact on judicial decisions has been identified to date. In Family Public Law, operational mitigations – such as local authorities supplying full bundles directly to the court – reduce the risk of missing documents on the CCD system affecting case outcomes.
Due to the sensitivity of these matters, further re-assurance work is still under way. Any further steps will be determined and communicated to parties should this work identify any cases of concern.
HMCTS follows established escalation protocols to ensure that technical issues are assessed and, where appropriate, disclosed to judges and legal professionals. In light of this episode, Ministers have asked that these processes are strengthened, including improvements to incident management and governance structures to update the risk assessment criteria on which HMCTS considers communication about technical problems to relevant affected partners or users, and strengthening the systematic handling of cross-cutting or architectural risks.
HMCTS staff can raise concerns through internal whistleblowing channels, which are managed independently and in line with departmental policy. All concerns are investigated and escalated appropriately.
The internal report referenced in media coverage was part of a whistleblowing investigation conducted in line with Ministry of Justice policies. In line with standard practice, we do not publish internal HR and whistleblowing reports. Likewise, it would not be appropriate to comment on questions about specific internal disciplinary investigations, other than to confirm that departmental policy and process are followed as required.
There are no plans to pause court digitisation. While technical challenges are an inevitable part of digital transformation, they are investigated and triaged according to risk. We are continuing to digitise and improve our services to support swift access to justice.
Over the span of the HMCTS Reform Programme there will have been many organisations involved in the development of the HMCTS case management systems, of which there are several. Major delivery partners are listed in Reform Programme documentation and procurement records, which are publicly available. The main suppliers which have worked on the development of the Civil, Family and Tribunals Platform (that includes Core Case Data) during the period of 2016 to present are:
Atos
Capgemini
CGI
Cognizant
Methods
PA Consulting
Scrumconnect
Transform UK
Solirius Consulting
Version 1
This includes the provision of any services in the development of the case management system, such as: development, quality assurance testing, architecture, user-centred design, data architecture, delivery management amongst others.
Asked by: Andrew Snowden (Conservative - Fylde)
Question to the Ministry of Justice:
To ask the Secretary of State for Justice, whether any (a) HMCTS and (b) Ministry of Justice staff have been subject to disciplinary investigation in connection with the handling of the IT system failures.
Answered by Sarah Sackman - Minister of State (Ministry of Justice)
Given the important and sensitive work undertaken across the civil, family and tribunal jurisdictions, and the Social Security and Child Support (SSCS) Tribunal in particular, it is entirely understandable that there will be concern at reports of an IT bug. It is important to reaffirm the Ministry of Justice’s commitment to a fair, open, and transparent justice system. Public trust in our courts is paramount, and any suggestion that this trust may have been compromised is taken extremely seriously.
There is no evidence of any impact on case outcomes to date. However, actions are underway by HMCTS and the Ministry of Justice to ensure that the technical error has not resulted in adverse outcomes or materially influenced judicial decisions. Recognising the importance of the effective running of HMCTS’s digital case managements systems, a technical fix was applied as a priority within the relevant jurisdictions with the final fix applied in January 2025.
In 2023, under the previous Government, HMCTS identified that a technical issue in the Civil, Family and Tribunals case management system was having an impact on some services because of the way that services were interacting with the Core Case Data (CCD) database. This technical issue had the potential to cause some documents and data fields to be hidden from view in certain cases across Civil, Family, and Tribunal jurisdictions.
Following a risk-based assessment, HMCTS initially undertook targeted investigations, which have since been significantly expanded. In Tribunals, the area affected was SSCS cases. In recent weeks, HMCTS has carried out additional work which has continued to assure that the technical issue was indeed of very low incidence and confirmed that there is no evidence of any impact on case outcomes to date. Further assurance work is ongoing.
In Civil and Family jurisdictions, no impact on judicial decisions has been identified to date. In Family Public Law, operational mitigations – such as local authorities supplying full bundles directly to the court – reduce the risk of missing documents on the CCD system affecting case outcomes.
Due to the sensitivity of these matters, further re-assurance work is still under way. Any further steps will be determined and communicated to parties should this work identify any cases of concern.
HMCTS follows established escalation protocols to ensure that technical issues are assessed and, where appropriate, disclosed to judges and legal professionals. In light of this episode, Ministers have asked that these processes are strengthened, including improvements to incident management and governance structures to update the risk assessment criteria on which HMCTS considers communication about technical problems to relevant affected partners or users, and strengthening the systematic handling of cross-cutting or architectural risks.
HMCTS staff can raise concerns through internal whistleblowing channels, which are managed independently and in line with departmental policy. All concerns are investigated and escalated appropriately.
The internal report referenced in media coverage was part of a whistleblowing investigation conducted in line with Ministry of Justice policies. In line with standard practice, we do not publish internal HR and whistleblowing reports. Likewise, it would not be appropriate to comment on questions about specific internal disciplinary investigations, other than to confirm that departmental policy and process are followed as required.
There are no plans to pause court digitisation. While technical challenges are an inevitable part of digital transformation, they are investigated and triaged according to risk. We are continuing to digitise and improve our services to support swift access to justice.
Over the span of the HMCTS Reform Programme there will have been many organisations involved in the development of the HMCTS case management systems, of which there are several. Major delivery partners are listed in Reform Programme documentation and procurement records, which are publicly available. The main suppliers which have worked on the development of the Civil, Family and Tribunals Platform (that includes Core Case Data) during the period of 2016 to present are:
Atos
Capgemini
CGI
Cognizant
Methods
PA Consulting
Scrumconnect
Transform UK
Solirius Consulting
Version 1
This includes the provision of any services in the development of the case management system, such as: development, quality assurance testing, architecture, user-centred design, data architecture, delivery management amongst others.
Asked by: Andrew Snowden (Conservative - Fylde)
Question to the Ministry of Justice:
To ask the Secretary of State for Justice, what steps she is taking to overhaul the governance and oversight structures of HMCTS.
Answered by Sarah Sackman - Minister of State (Ministry of Justice)
Given the important and sensitive work undertaken across the civil, family and tribunal jurisdictions, and the Social Security and Child Support (SSCS) Tribunal in particular, it is entirely understandable that there will be concern at reports of an IT bug. It is important to reaffirm the Ministry of Justice’s commitment to a fair, open, and transparent justice system. Public trust in our courts is paramount, and any suggestion that this trust may have been compromised is taken extremely seriously.
There is no evidence of any impact on case outcomes to date. However, actions are underway by HMCTS and the Ministry of Justice to ensure that the technical error has not resulted in adverse outcomes or materially influenced judicial decisions. Recognising the importance of the effective running of HMCTS’s digital case managements systems, a technical fix was applied as a priority within the relevant jurisdictions with the final fix applied in January 2025.
In 2023, under the previous Government, HMCTS identified that a technical issue in the Civil, Family and Tribunals case management system was having an impact on some services because of the way that services were interacting with the Core Case Data (CCD) database. This technical issue had the potential to cause some documents and data fields to be hidden from view in certain cases across Civil, Family, and Tribunal jurisdictions.
Following a risk-based assessment, HMCTS initially undertook targeted investigations, which have since been significantly expanded. In Tribunals, the area affected was SSCS cases. In recent weeks, HMCTS has carried out additional work which has continued to assure that the technical issue was indeed of very low incidence and confirmed that there is no evidence of any impact on case outcomes to date. Further assurance work is ongoing.
In Civil and Family jurisdictions, no impact on judicial decisions has been identified to date. In Family Public Law, operational mitigations – such as local authorities supplying full bundles directly to the court – reduce the risk of missing documents on the CCD system affecting case outcomes.
Due to the sensitivity of these matters, further re-assurance work is still under way. Any further steps will be determined and communicated to parties should this work identify any cases of concern.
HMCTS follows established escalation protocols to ensure that technical issues are assessed and, where appropriate, disclosed to judges and legal professionals. In light of this episode, Ministers have asked that these processes are strengthened, including improvements to incident management and governance structures to update the risk assessment criteria on which HMCTS considers communication about technical problems to relevant affected partners or users, and strengthening the systematic handling of cross-cutting or architectural risks.
HMCTS staff can raise concerns through internal whistleblowing channels, which are managed independently and in line with departmental policy. All concerns are investigated and escalated appropriately.
The internal report referenced in media coverage was part of a whistleblowing investigation conducted in line with Ministry of Justice policies. In line with standard practice, we do not publish internal HR and whistleblowing reports. Likewise, it would not be appropriate to comment on questions about specific internal disciplinary investigations, other than to confirm that departmental policy and process are followed as required.
There are no plans to pause court digitisation. While technical challenges are an inevitable part of digital transformation, they are investigated and triaged according to risk. We are continuing to digitise and improve our services to support swift access to justice.
Over the span of the HMCTS Reform Programme there will have been many organisations involved in the development of the HMCTS case management systems, of which there are several. Major delivery partners are listed in Reform Programme documentation and procurement records, which are publicly available. The main suppliers which have worked on the development of the Civil, Family and Tribunals Platform (that includes Core Case Data) during the period of 2016 to present are:
Atos
Capgemini
CGI
Cognizant
Methods
PA Consulting
Scrumconnect
Transform UK
Solirius Consulting
Version 1
This includes the provision of any services in the development of the case management system, such as: development, quality assurance testing, architecture, user-centred design, data architecture, delivery management amongst others.
Asked by: Andrew Snowden (Conservative - Fylde)
Question to the Ministry of Justice:
To ask the Secretary of State for Justice, if she will publish a list of all organisations involved in the development of the HMCTS case management software systems.
Answered by Sarah Sackman - Minister of State (Ministry of Justice)
Given the important and sensitive work undertaken across the civil, family and tribunal jurisdictions, and the Social Security and Child Support (SSCS) Tribunal in particular, it is entirely understandable that there will be concern at reports of an IT bug. It is important to reaffirm the Ministry of Justice’s commitment to a fair, open, and transparent justice system. Public trust in our courts is paramount, and any suggestion that this trust may have been compromised is taken extremely seriously.
There is no evidence of any impact on case outcomes to date. However, actions are underway by HMCTS and the Ministry of Justice to ensure that the technical error has not resulted in adverse outcomes or materially influenced judicial decisions. Recognising the importance of the effective running of HMCTS’s digital case managements systems, a technical fix was applied as a priority within the relevant jurisdictions with the final fix applied in January 2025.
In 2023, under the previous Government, HMCTS identified that a technical issue in the Civil, Family and Tribunals case management system was having an impact on some services because of the way that services were interacting with the Core Case Data (CCD) database. This technical issue had the potential to cause some documents and data fields to be hidden from view in certain cases across Civil, Family, and Tribunal jurisdictions.
Following a risk-based assessment, HMCTS initially undertook targeted investigations, which have since been significantly expanded. In Tribunals, the area affected was SSCS cases. In recent weeks, HMCTS has carried out additional work which has continued to assure that the technical issue was indeed of very low incidence and confirmed that there is no evidence of any impact on case outcomes to date. Further assurance work is ongoing.
In Civil and Family jurisdictions, no impact on judicial decisions has been identified to date. In Family Public Law, operational mitigations – such as local authorities supplying full bundles directly to the court – reduce the risk of missing documents on the CCD system affecting case outcomes.
Due to the sensitivity of these matters, further re-assurance work is still under way. Any further steps will be determined and communicated to parties should this work identify any cases of concern.
HMCTS follows established escalation protocols to ensure that technical issues are assessed and, where appropriate, disclosed to judges and legal professionals. In light of this episode, Ministers have asked that these processes are strengthened, including improvements to incident management and governance structures to update the risk assessment criteria on which HMCTS considers communication about technical problems to relevant affected partners or users, and strengthening the systematic handling of cross-cutting or architectural risks.
HMCTS staff can raise concerns through internal whistleblowing channels, which are managed independently and in line with departmental policy. All concerns are investigated and escalated appropriately.
The internal report referenced in media coverage was part of a whistleblowing investigation conducted in line with Ministry of Justice policies. In line with standard practice, we do not publish internal HR and whistleblowing reports. Likewise, it would not be appropriate to comment on questions about specific internal disciplinary investigations, other than to confirm that departmental policy and process are followed as required.
There are no plans to pause court digitisation. While technical challenges are an inevitable part of digital transformation, they are investigated and triaged according to risk. We are continuing to digitise and improve our services to support swift access to justice.
Over the span of the HMCTS Reform Programme there will have been many organisations involved in the development of the HMCTS case management systems, of which there are several. Major delivery partners are listed in Reform Programme documentation and procurement records, which are publicly available. The main suppliers which have worked on the development of the Civil, Family and Tribunals Platform (that includes Core Case Data) during the period of 2016 to present are:
Atos
Capgemini
CGI
Cognizant
Methods
PA Consulting
Scrumconnect
Transform UK
Solirius Consulting
Version 1
This includes the provision of any services in the development of the case management system, such as: development, quality assurance testing, architecture, user-centred design, data architecture, delivery management amongst others.
Asked by: Andrew Snowden (Conservative - Fylde)
Question to the Ministry of Justice:
To ask the Secretary of State for Justice, what assessment her Department has made of the potential impact of data corruption on judicial decisions made in (a) civil, (b) family and (c) tribunal courts following the HMCTS IT bug.
Answered by Sarah Sackman - Minister of State (Ministry of Justice)
Given the important and sensitive work undertaken across the civil, family and tribunal jurisdictions, and the Social Security and Child Support (SSCS) Tribunal in particular, it is entirely understandable that there will be concern at reports of an IT bug. It is important to reaffirm the Ministry of Justice’s commitment to a fair, open, and transparent justice system. Public trust in our courts is paramount, and any suggestion that this trust may have been compromised is taken extremely seriously.
There is no evidence of any impact on case outcomes to date. However, actions are underway by HMCTS and the Ministry of Justice to ensure that the technical error has not resulted in adverse outcomes or materially influenced judicial decisions. Recognising the importance of the effective running of HMCTS’s digital case managements systems, a technical fix was applied as a priority within the relevant jurisdictions with the final fix applied in January 2025.
In 2023, under the previous Government, HMCTS identified that a technical issue in the Civil, Family and Tribunals case management system was having an impact on some services because of the way that services were interacting with the Core Case Data (CCD) database. This technical issue had the potential to cause some documents and data fields to be hidden from view in certain cases across Civil, Family, and Tribunal jurisdictions.
Following a risk-based assessment, HMCTS initially undertook targeted investigations, which have since been significantly expanded. In Tribunals, the area affected was SSCS cases. In recent weeks, HMCTS has carried out additional work which has continued to assure that the technical issue was indeed of very low incidence and confirmed that there is no evidence of any impact on case outcomes to date. Further assurance work is ongoing.
In Civil and Family jurisdictions, no impact on judicial decisions has been identified to date. In Family Public Law, operational mitigations – such as local authorities supplying full bundles directly to the court – reduce the risk of missing documents on the CCD system affecting case outcomes.
Due to the sensitivity of these matters, further re-assurance work is still under way. Any further steps will be determined and communicated to parties should this work identify any cases of concern.
HMCTS follows established escalation protocols to ensure that technical issues are assessed and, where appropriate, disclosed to judges and legal professionals. In light of this episode, Ministers have asked that these processes are strengthened, including improvements to incident management and governance structures to update the risk assessment criteria on which HMCTS considers communication about technical problems to relevant affected partners or users, and strengthening the systematic handling of cross-cutting or architectural risks.
HMCTS staff can raise concerns through internal whistleblowing channels, which are managed independently and in line with departmental policy. All concerns are investigated and escalated appropriately.
The internal report referenced in media coverage was part of a whistleblowing investigation conducted in line with Ministry of Justice policies. In line with standard practice, we do not publish internal HR and whistleblowing reports. Likewise, it would not be appropriate to comment on questions about specific internal disciplinary investigations, other than to confirm that departmental policy and process are followed as required.
There are no plans to pause court digitisation. While technical challenges are an inevitable part of digital transformation, they are investigated and triaged according to risk. We are continuing to digitise and improve our services to support swift access to justice.
Over the span of the HMCTS Reform Programme there will have been many organisations involved in the development of the HMCTS case management systems, of which there are several. Major delivery partners are listed in Reform Programme documentation and procurement records, which are publicly available. The main suppliers which have worked on the development of the Civil, Family and Tribunals Platform (that includes Core Case Data) during the period of 2016 to present are:
Atos
Capgemini
CGI
Cognizant
Methods
PA Consulting
Scrumconnect
Transform UK
Solirius Consulting
Version 1
This includes the provision of any services in the development of the case management system, such as: development, quality assurance testing, architecture, user-centred design, data architecture, delivery management amongst others.