Asked by: Marsha De Cordova (Labour - Battersea)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what assessment she has made of the potential merits of introducing sight loss training for (a) Access to Work advisors and (b) Jobcentre Plus staff.
Answered by Andrew Western - Parliamentary Under-Secretary (Department for Work and Pensions)
As part of staff on-boarding and induction into DWP, staff complete learning for customers with sight loss. The learning provides the definition of disability under the Equality Act 2010, and an overview of the support available to customers including the challenges that individuals with sight loss may face.
Work coaches in Jobcentres also have a point of needs learning products, allowing them to support blind and visually impaired customers.
Access to Work support workers undergo learning which provides details of the funding that is available to support customers with sight loss. This includes the funding of lenses, colour tests and tinted glasses for health conditions, such as Irlens Syndrome (not for general sight loss) when a prescription is given from an optometrist for corrective vision.
Asked by: Lisa Smart (Liberal Democrat - Hazel Grove)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, whether any redress mechanisms are available for claimants who were misadvised by Jobcentre Plus staff to claim Universal Credit before their official migration date and consequently lost entitlement to transitional protection.
Answered by Stephen Timms - Minister of State (Department for Work and Pensions)
Customers who are unhappy with the service provided by DWP can contact us by phone, in person or in writing. Universal Credit claimants can also use their journal.
Complaints procedure - Department for Work and Pensions - GOV.UK
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