Universal Credit: Jobcentre Plus
(asked on 26th February 2025) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, whether any redress mechanisms are available for claimants who were misadvised by Jobcentre Plus staff to claim Universal Credit before their official migration date and consequently lost entitlement to transitional protection.
This question was answered on 6th March 2025
Customers who are unhappy with the service provided by DWP can contact us by phone, in person or in writing. Universal Credit claimants can also use their journal.
Complaints procedure - Department for Work and Pensions - GOV.UK