Horizon IT System: Compensation

(asked on 10th July 2025) - View Source

Question to the Department for Business and Trade:

To ask His Majesty's Government what are the reasons for the delays in the compensation payments which are due to sub-postmasters following the Post Office Horizon IT Inquiry; and who is responsible for them.


Answered by
Baroness Jones of Whitchurch Portrait
Baroness Jones of Whitchurch
Baroness in Waiting (HM Household) (Whip)
This question was answered on 21st July 2025

When we came into government we inherited a compensation system that was widely seen as too slow, too legalistic and too adversarial. In addition, significant numbers of victims were not covered by the redress schemes then in existence.

As of 30 June 2025, approximately £1,098 million has been paid in total redress to over 7,900 claimants. This represents a fourfold increase since July 2024, with more than 5,000 victims receiving compensation for the first time.

However, there is still more to do, and the recent publication of the first volume of the Horizon IT Inquiry report gives clear recommendations on how we can improve this further.

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