Question to the Department for Business and Trade:

To ask His Majesty's Government what assessment they have made of the effect of artificial intelligence technologies on the customer service sector; and what steps they are taking to support job security in the sector.

In November 2023, the Department for Education published a report showing the impact of artificial intelligence (AI) on areas within the UK labour market and education The impact of AI on UK jobs and training - GOV.UK. The report noted that professional occupations are more exposed to AI, particularly those associated with more clerical work and across finance, law and business management roles.

The Government is committed to ensuring both learners and employers have access to crucial digital and artificial intelligence skills that have the potential to increase productivity and create new high value jobs in the UK economy. To achieve this, the Government is reforming the skills system. The Government has established Skills England to form a coherent national picture of skills gaps and to help shape the technical education system so that it is responsive to skills needs.