Question to the HM Treasury:

To ask Her Majesty's Government what assessment they have made of reports of NatWest bank's closure, without explanation, of the accounts of (1) small business customers after their approval for loans under the Bounce Back Loan Scheme, and (2) the members of the Facebook group ‘NatWest closed down my account'.

The Government believes that any dispute arising between banks and their customers is usually best resolved by the parties involved. If a customer wishes to pursue a complaint, their first recourse is through the bank's official customer complaints procedure. The Financial Conduct Authority (FCA) requires banks to properly investigate all complaints and, through ongoing supervision, it continues to monitor the banks' complaint handling processes.

If a customer is not satisfied with their bank's response to their complaint, then they may wish to consider an approach to the Financial Ombudsman Service (FOS). The FOS provides a free, independent dispute resolution service for bank customers, including eligible small businesses.