Armed Forces: Buildings

(asked on 21st February 2022) - View Source

Question to the Ministry of Defence:

To ask Her Majesty's Government what improvements they expect to be provided by the Armed Forces Future Defence Infrastructure Services Contract which commences on 1 April.


Answered by
Baroness Goldie Portrait
Baroness Goldie
This question was answered on 7th March 2022

The Future Defence Infrastructure Services Accommodation contracts will deliver a number of improved services, including:

· Adopting industry standards on planned and preventative maintenance services.

· Shortened repair response times. Ensuring our suppliers attend appointments equipped to complete the repair in a single visit.

· Greater choice around appointment times, including weekday evenings and Saturday mornings, offering a one-hour time slot.

· Independent assurance that Service Family Accommodation prepared for move-ins meets the right standards before the family arrives.

· Incentivising supplier performance linked to levels of service performance targets and customer satisfaction.

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