Question to the Ministry of Defence:
To ask Her Majesty's Government what improvements they expect to be provided by the Armed Forces Future Defence Infrastructure Services Contract which commences on 1 April.
The Future Defence Infrastructure Services Accommodation contracts will deliver a number of improved services, including:
· Adopting industry standards on planned and preventative maintenance services.
· Shortened repair response times. Ensuring our suppliers attend appointments equipped to complete the repair in a single visit.
· Greater choice around appointment times, including weekday evenings and Saturday mornings, offering a one-hour time slot.
· Independent assurance that Service Family Accommodation prepared for move-ins meets the right standards before the family arrives.
· Incentivising supplier performance linked to levels of service performance targets and customer satisfaction.