Question to the Department for Digital, Culture, Media & Sport:

To ask Her Majesty’s Government what discussions they have had with the charity sector regarding concerns raised by charities about trends towards making government and business services available online only.

The government is focused on making services available to citizens in the most effective ways, including using digital technologies. We work closely with the charity sector to understand and meet the challenges of a rapidly changing digital landscape.

The government recognises its duty to provide for all, and if people cannot use or access the Internet, it will not be a barrier to them accessing government services. The Government will always ensure assistance is available to people who need it, be it over the phone, face to face, or via webchat.