Question to the Department for Science, Innovation & Technology:

To ask His Majesty's Government what assessment they have made of how AI has improved public services, following their press release Shake-up of Tech and AI Usage Across NHS and Other Public Services to Deliver Plan for Change, published on 21 January.

The AI Opportunities Action Plan, published in January 2025, reinforces the power of AI in improving citizens’ experiences of public services and driving up public sector productivity. The Action Plan proposed that we “scan, pilot, and scale” opportunities to embed AI in public services.

To bring immediate focus and pace to this objective, the Cabinet Secretary commissioned the Government Digital Service and the Public Sector Reform Unit in the Cabinet Office to identify a portfolio of AI ‘use cases’ that could benefit from potential Prime Ministerial sponsorship and support from the centre in 2025. These exemplars bring together the Prime Minister’s national AI ambitions, the AI Opportunities Action Plan, and work underway in the Cabinet Office to drive towards a productive and agile state. The Exemplars will be rolled out this year.