Question to the Department for Work and Pensions:

To ask Her Majesty's Government whether the Department for Work and Pensions has sent correspondence to elderly members of the public that does not contain in the letter a named person with their contact details; and if so, what is their justification for doing so.

The Department for Work and Pensions standard for correspondence to elderly members of the public includes a named person and contact details in the letter.

The Department for Work and Pensions standard for IT system generated letters is for the name of the Pension Centre or Office Manager to be shown at the end of the letter with a reply/contact address and telephone number.

The templates for clerical letters include a space for the senders name and job role to be entered at the end of the letter.