Question to the Department of Health and Social Care:

To ask His Majesty's Government what assessment they have made of healthcare professionals using AI tools to listen to and transcribe patient notes; and whether they intend to introduce regulations to ensure the data remains confidential and is stored responsibly.

New artificial intelligence (AI) technologies are being developed that have the potential to improve healthcare delivery and to provide significant cost savings to the National Health Service. One example is the use of automated voice to text tools, which use AI to listen to and transcribe patient notes.

Currently, there are ongoing assessments of the use of these tools in the NHS as these technologies could help ease the administrative burden faced by staff and make systems more efficient. Several NHS trusts are running trials, including a multi-site assessment of the impact of using automated transcription software. The NHS AI team is monitoring these developments and developing guidance for the responsible use of these tools. This guidance will be informed by the Government’s broader guidance on the use of generative AI in the public sector.

There are strict safeguards in place throughout the NHS to protect data. All providers of services which handle patient data must protect that data in line with the United Kingdom’s General Data Protection Regulations, and the Data Protection Act 2018, and every health organisation is required to appoint a Caldicott Guardian to advise on the protection of people’s health and care data, and ensure it is used properly. This includes where AI is used in relation to patient records.

To mitigate the likelihood and severity of any potential harm to individuals arising from the use of data in AI, the Information Commissioners Office has developed detailed AI guidance which provides an overarching view of data protection, including Data Protection Impact Assessments and UK General Data Protection Regulations. They have also produced an AI toolkit to support organisations auditing compliance of their AI-based technologies.