Question to the HM Treasury:

To ask Her Majesty's Government what discussions they have had with insurance companies that are refusing to pay claims to customers as a result of the restrictions introduced by the Government to tackle the COVID-19 pandemic.

For those businesses which have an appropriate policy that covers government ordered closure and unspecified notifiable diseases, the Government’s social distancing instructions are sufficient to allow businesses to make a claim against their insurance, provided the other terms and conditions in their policy are met.

However, it is important to note that most businesses have not purchased insurance that covers losses from unspecified notifiable diseases, such as COVID-19. Insurance policies differ significantly, so businesses are encouraged to check the terms and conditions of their specific policy and contact their providers. Some policies cover losses arising from any disease classed as notifiable by the Government, however, most policies only cover a specific list of notifiable diseases. The terms of a policy cannot be changed retrospectively.

The Government recognises that businesses who do not have appropriate insurance cover will require support from elsewhere. The Government encourages businesses to seek assistance through the wider support package if they are in financial difficulty. Businesses should explore the full package of support set out by the Chancellor in recent weeks, which includes measures such as business rates holidays, the Coronavirus Business Interruption Loan Scheme, and wage support.