Question to the Department for Science, Innovation & Technology:

To ask His Majesty's Government what assessment they have made of the effectiveness of the new AI-powered chatbot on the Gov.uk website.

GOV.UK Chat is a prototype chatbot developed by the Government Digital Service. It was first tested with users in November 2023. Results showed that nearly 70 percent of users found the chatbot’s responses useful and that its answers were accurate 80 percent of the time. These insights were used to improve the prototype ahead of the current pilot, which commenced on 7 November 2024. This pilot will be live for approximately 4 weeks, after which GDS will make an assessment of its effectiveness.