Question to the HM Treasury:

To ask His Majesty's Government what plans they have for ensuring that setting up a Government Gateway account is more straightforward and accessible.

A simple Government Gateway account can be created with only an email address. The customer is provided with a unique username (Government Gateway ID) and is asked to create a password. This account will not have identity checks associated to it, so can only be used to access Government services which do not require identity checking. Where a customer needs to access services requiring identity checking, additional Identity Verification steps are provided by Government Gateway, based on the identity information the customer has available to them. It is recognised that this can be difficult for some customers, particularly those with limited digital skills or limited documented identity sources.

All Government Gateway Services follow accessibility rules and guidelines, when building, improving, or changing our systems. As well as completing user research and user testing to understand the impact to our customers. This testing is completed with a wide range of different users to understand the impact on our customers.

A Disability Impact Assessment is always completed, working with our accessibility partners to ensure that all accessibility needs are considered in anything we do.

From Spring 2024 onwards, HMRC will begin to migrate new and some existing Government Gateway customers to GOV.UK One Login. This is the Governments new strategic authentication and identity checking system, operated by the Government Digital Service in Cabinet Office, which is making it easier and faster for users to prove and reuse their identity to access the government services they need. Improving accessibility is at the heart of GOV.UK One Login; it offers multiple ways for people to prove who they are, including an in-person option, and a customer support centre to help users with lower digital skills

Initially, only a small number of users will be able to access HMRC services through GOV.UK One Login, with volumes building over time. This measured approach is designed to ensure a high quality experience for users as we expand its roll out.