Question to the Department for Work and Pensions:

To ask Her Majesty's Government, in the light of claimants who arrive late for an interview being subject to sanctions, what facilities are available at Jobcentres and associated contractors’ premises to accommodate claimants who arrive early; whether there are any time restrictions for the accommodation of early arrivals; and whether good practice guidance on early arrivals has been, or will be, issued.

Assisting claimants who arrive early for appointments is an established daily occurrence for Jobcentre staff. Our Service Delivery teams provide a professional, supportive and welcoming environment for our customers, providing advice, digital coaching and helping claimants set up and maintain their Universal Credit claims.

Claimants who arrive early for an interview are able to make use of the available facilities within the Jobcentre. This includes access to free Wi-Fi and customer computers. Computers are available at jobcentres to support claimants who need help with making their claim digitally and apply for jobs online. This provides access to digital channels in every Jobcentre for claimants to use if they do not have access at home.