Question to the HM Treasury:

To ask His Majesty's Government whether there are plans to ensure that all queries about A1 (CA3837) forms can be dealt with online, by telephone, or both, rather than by post.

We are moving the full A1 application process to an online service. This will improve the speed at which customers have applications processed. This digital approach will be phased in over a number of months and the print and post version that is on GOV.UK will be removed. This will hugely improve the user experience when completing the form and sending necessary supporting documents. We cannot be specific on the timescales for this change but please continue to review GOV.UK where we will publish updated information on the services we offer, for customers going to work overseas.

We do not have any plans to allow customers to apply to work overseas via the A1/S1 application process by telephone. This is due to the level of detailed information that is needed when submitting the form.