Department for Work and Pensions: Wales

(asked on 2nd October 2020) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what discussions she has had with (a) the Welsh Government and (b) Welsh local authority leaders on her Department's staff being asked to (i) travel to work in county boroughs which are in local covid-19 lockdown and (ii) hold face-to-face assessments in county boroughs which are in local covid-19 lockdown.


Answered by
Mims Davies Portrait
Mims Davies
Minister of State (Department for Work and Pensions)
This question was answered on 7th October 2020

Since the start of Covid-19 as key workers, DWP employees have played a crucial role in the national effort, in line with government guidelines.

In accordance with Government social distancing guidance we have provided digital kit to our staff to enable more flexible working – in particular working from home. This has enabled us to ensure that Jobcentres are Covid secure for those customers who are best supported face to face, whilst still providing services over the phone and online.

As we double the number of Work Coaches, we will continue to expand our multi-channel engagement with claimants, including booking appointments across our network to support people face-to-face where they need it.

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