Question to the Department for Science, Innovation & Technology:

To ask the Secretary of State for Science, Innovation and Technology, what assessment she has made of the potential impact of Virgin Media’s PSTN switchover on the safety of vulnerable and telecare-reliant customers.

Virgin Media has been fined £23.8m following the conclusion of Ofcom’s investigation started in 2023 into Virgin Media’s breach of their General Conditions.

We take people’s safety during this switchover very seriously. In November 2024, the Government secured further commitments from the telecoms industry, including Virgin Media, to protect vulnerable customers via the non-voluntary migrations checklist. This includes telecare-reliant customers.